Harnessing Proactivity: Transforming Support Through Innovation & Engagement In this recorded Member VIP session, Kristian Spence-Owen, Product Support Manager at iVendi Limited, explores how you can create a proactive service experience while sharing insights into iVendi’s journey to world-class service through real-time product usage alerting, bespoke in-house tooling, Power BI, continuous improvement plans, and departmental goal setting. 📺 Click HEREContinue reading “Member VIP Lounge – Harnessing the Power of Proactivity”
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Why Should Proactive Customer Service Be a Part of Your Strategy? [Infographic]
Proactive customer service has been at the top of the list of customer service trends for many years. By being proactive in engaging with customers, businesses can improve satisfaction, loyalty, efficiency, and brand image. Although the benefits are obvious, some customer service teams have not fully adopted this approach because of challenges and barriers. In this article, we’ll answer what is proactiveContinue reading “Why Should Proactive Customer Service Be a Part of Your Strategy? [Infographic]”