What does excellence look like at enterprise scale? For Capgemini Technology Services India, it meant transforming their internal global service desk supporting over 360,000 users and being recognised as a finalist at the SDI Awards. Their story shows not just what high-performing service desks achieve, but how the SDI Awards process can help you articulate, validate, and elevate that success.Continue reading “How Capgemini Showcased Their Global Service Desk Transformation”
Next Service Desk Manager Course: 18th - 21st May 2026 book online 
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