Working on a service desk isn’t just a technical role – it’s an emotional one. You’re solving urgent problems. Handling tough conversations. Balancing expectations. You’re the calm in the storm, the fixer behind the scenes, the person everyone turns to when things go wrong. And that responsibility? It can be a lot. For many service desk analysts, it can feelContinue reading “From Stressed to Confident: How One Course is Transforming Life on the Service Desk “
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Why Effective Employee Training is Essential
Effective employee training isn’t just a nice-to-have — it’s essential. Especially today when many companies strive to keep up with new technological advancements. Employees must keep learning to use the latest tools and technologies to improve service delivery. To do so, they need the right skills to stay efficient and keep up with all those changes. Investing in training andContinue reading “Why Effective Employee Training is Essential”