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Next Service Desk Manager Course: 18th - 21st May 2026 book online

Member VIP Lounge – Shaping the Future of Service and Support

Shaping the Future of Service and Support: A Conversation on Automation and Bots In this recorded Member VIP session, Jeff Rumburg, Managing Partner at MetricNet, and David Wright, SDI’s Chief Value & Innovation Officer, engage in a dynamic discussion about the role of automation and bots in shaping the future of service desks:  ✔️ Discover the pivotal role of automationContinue reading “Member VIP Lounge – Shaping the Future of Service and Support”