Augmenting Employee Experience and Productivity with Generative AI

Employee engagement and productivity have emerged as top priorities for IT leaders. However, achieving these goals while optimizing IT costs in the face of economic headwinds poses a significant challenge. IT leaders are constantly seeking the right tools to enable efficiency, scalability, and engagement within their IT service organizations.

Key Discussion Points:

Analyzing the obstacles faced by IT in their quest to enhance employee engagement, productivity, and optimize IT costs.
Exploring the power and potential of Generative AI in augmenting AI capabilities to create a humanized employee experience.
Leveraging AI and automation-powered tools to construct efficient, scalable, and productive IT service organizations.

Join this live session at 11:00am GMT on 23 November as we delve into the innovative world of Generative AI and its potential to revolutionize the way businesses build and manage high-performing, reliable service management teams. Find out how with the right-sized AI and automation-powered tools, organizations can not only enhance employee experience but also drive productivity and decision-making to new heights.

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David Wright

Chief Value & Innovation Officer, SDI

David Wright

Simon Johnson

General Manager and Vice-President, Freshworks UKI

Simon Johnson

Simon leads the Freshworks UK&I operations and revenue strategy, covering the full product stack, across the mid-market and Enterprise. Simon has been part of the global senior management team since joining Freshworks 9yrs ago, and has experienced the company growth from 100 to 5500 employees globally. Simon has built the UKI operation from zero, and having been the first European person in the region, has spearheaded the growth

Samuel Cook

ITSM Senior Solutions Engineer, Freshworks UKI

Samuel Cook

As a Solutions Engineer, my role is to ensure that we have a complete understanding of what a customer or prospect requires and to help them validate why this is important to help them achieve their business objectives. I then specialize in translating and demonstrating the Freshservice technical solutions into practical, tailored solutions for their immediate and future business needs in regards to IT Service Management

Subhashree Veeraraghavan

ITSM Product Marketing Lead, Freshworks

Subhashree Veeraraghavan

Subhashree is a Product Marketing Lead for Freshservice at Freshworks. In her role, her primary responsibilities include understanding customer needs and market trends, running brand campaigns, and developing a comprehensive strategy for service management solutions for customers. She is particularly known for her creation of the benchmark report that empowers organizations to enhance their service desk efficiency and assists customers in overcoming their challenges using Freshservice. Subhashree's key focus lies in delivering value to customers, through innovative marketing strategies