SDI Logo
  • SDI Global Partnership
  • Blog
  • About SDI
Menu
  • SDI Global Partnership
  • Blog
  • About SDI
Get in Touch
Log in
Items: 0
  • Service Desk
    Certification
    • What is Service Desk Certification?
    • Global Best Practice Standard
    • Service Desk Assessment
    • Pre-Certification Workshop
    • On-line performance assessment
    • NEW: SDI & MetricNet Benchmarking Service
    • Become An SDC Partner
    Menu
    • What is Service Desk Certification?
    • Global Best Practice Standard
    • Service Desk Assessment
    • Pre-Certification Workshop
    • On-line performance assessment
    • NEW: SDI & MetricNet Benchmarking Service
    • Become An SDC Partner
    Service Desk Essential Handbook
    Certification Success Stories
    Certified IT Services & Organizations
  • Training &
    Development
    • Find a course…
    • Service Desk Manager
    • Senior Analyst to Team Leader
    • Service Desk Analyst
    • ITIL4®
    • In-House Training
    • SDI’s Virtual Classroom
    • Self-taught eLearning – SDA
    • Download Service Desk Professional Standards
    Menu
    • Find a course…
    • Service Desk Manager
    • Senior Analyst to Team Leader
    • Service Desk Analyst
    • ITIL4®
    • In-House Training
    • SDI’s Virtual Classroom
    • Self-taught eLearning – SDA
    • Download Service Desk Professional Standards
    Recruitment Via SDI
    Service Desk Professional Standards
    Developing A Top Performing Team
  • Service
    Improvement
    • Service Improvement Support
    • Ask The Experts
    • How healthy is your service?
    • Help with Tool Selection
    • Meet The Experts
    • Help with Recruitment
    • SDI Awards 2023: Celebrating Service Improvement
    Menu
    • Service Improvement Support
    • Ask The Experts
    • How healthy is your service?
    • Help with Tool Selection
    • Meet The Experts
    • Help with Recruitment
    • SDI Awards 2023: Celebrating Service Improvement
    Health Check
    Check Your Service & Support Vitals
    Success Stories
    Discover Inspiring Success Stories
    improvement plans
    View Types of SDI Support Services
  • Membership &
    Community
    • Become A Member
    • Our Members
    • Member Resources
    • MetricNet Resources for SDI Members
    • Members VIP Lounge
    • Enter the SDI Awards 2023
    • Recruiting Via SDI
    • The SDR Jobs Board
    • Become An SDI Partner
    Menu
    • Become A Member
    • Our Members
    • Member Resources
    • MetricNet Resources for SDI Members
    • Members VIP Lounge
    • Enter the SDI Awards 2023
    • Recruiting Via SDI
    • The SDR Jobs Board
    • Become An SDI Partner
    What Can SDI Membership Do For You?
    Hear From Our Community
    Login to Your Membership Account
  • Events &
    Networking
    • SDI Conference 2023
    • IT Service & Support Awards 2023
    • See Latest Events
    • *UNITY21* ESM Conference On-Demand
    • Watch On-Demand Webinars
    • GET FREE EVENT PLACES
    • Become a Speaker
    • Exhibit at an SDI Event
    Menu
    • SDI Conference 2023
    • IT Service & Support Awards 2023
    • See Latest Events
    • *UNITY21* ESM Conference On-Demand
    • Watch On-Demand Webinars
    • GET FREE EVENT PLACES
    • Become a Speaker
    • Exhibit at an SDI Event
    January Member VIP mega menu button
    March Freshworks Webinar Mega Menu Button
    February Sunrise Webinar Mega Menu Button
    March London Event (2)
    Copy of Event logo for GoToWebinar (200 x 200 px) (2)
    _Event logo for Awards (200 x 200 px) (2)
  • Tools &
    Technology
    • Tools & Technology Hub
    • Tool Selection Service
    • UK ITSM Tools & Tech Market Review – Report
    • Advertise Your Tool
    • Tool Suppliers- work with us!
    Menu
    • Tools & Technology Hub
    • Tool Selection Service
    • UK ITSM Tools & Tech Market Review – Report
    • Advertise Your Tool
    • Tool Suppliers- work with us!
    Automation Tools Demo Day, Feb 2023
    Join Our Next Automation Tools Demo Day
    tool selection service for menu
    Get Help With Selecting a New Tool For Your Service
    menu image- media
    Opportunities For Tool Vendors - Reach More ITSM Buyers
  • Service Desk
    Insight
    • Search Resource Library
    • Access The Service Desk Standards
    • Benchmark Your Service Desk
    • Find Your Perfect Job
    • Watch the SDI Coffee Break Series
    • Sponsor SDI Research
    Menu
    • Search Resource Library
    • Access The Service Desk Standards
    • Benchmark Your Service Desk
    • Find Your Perfect Job
    • Watch the SDI Coffee Break Series
    • Sponsor SDI Research
    Insight Webinars
    SDI on BrightTALK
    smartmockups_kdzukqd7
    Industry Reports
SDI Logo
  • Home
  • About SDI
    • Get in touch
    • Blog
  • Service Desk Certification
    • Global Best Practice Standard
  • Training & Development
    • Service Desk Professional Standards
    • Why study with SDI
  • Service Improvement
    • How can we help?
  • SDI Membership
  • Events & Networking
    • Become a Speaker
  • Service Desk Resourcing
  • Become A Media Partner
Menu
  • Home
  • About SDI
    • Get in touch
    • Blog
  • Service Desk Certification
    • Global Best Practice Standard
  • Training & Development
    • Service Desk Professional Standards
    • Why study with SDI
  • Service Improvement
    • How can we help?
  • SDI Membership
  • Events & Networking
    • Become a Speaker
  • Service Desk Resourcing
  • Become A Media Partner

Automation Tools Demo Day

Book now

Book now to join this FREE EVENT!

Our tool demo days are designed to help you navigate the array of ITSM solutions available: watch live demos, explore the latest trends and features, and gather new ideas for your service desk.

Book now
Share This

Share This Page

           
John Noctor

Head of Service Transformation, SDI

Head of Service Transformation, SDI
John Noctor

Sumit De

Lead Solutions Specialist, Freshworks

Lead Solutions Specialist, Freshworks
Sumit De

Conor Hamilton

Pre Sales Consultant, Hornbill

Pre Sales Consultant, Hornbill
Conor Hamilton

A true subject matter expert, Conor has more than a decade of consultancy expertise in Enterprise Service Management advising & on boarding more than 80 of Europe’s leading brands through their Digital Transformation and ESM journeys. Taking his wealth of best practice Conor is one of Hornbill’s leading pre-sales consultants and is a key reason why Hornbill has the highest user adoption rates in the industry.

Patrick Bolger

Chief Evangelist, Hornbill

Chief Evangelist, Hornbill
Patrick Bolger

Patrick Bolger, Hornbill’s Chief Evangelist, is an active contributor to strategic groups and partnerships that influence the service management industry. An industry veteran, with first-hand experience of the issues facing IT, Patrick is a recognised authority in the service management arena and a compelling and popular speaker at events worldwide.

Jack Williams

TOPdesk Account Manager, TOPdesk

TOPdesk Account Manager, TOPdesk
Jack Williams

An Account Manager with TOPdesk, Jack has been with the company since 2014, with a record of accomplishment in delivering outstanding support to existing and potential customers, helping them deliver Service Excellence at their organisations. His key strengths include: Teamwork, communication and relationship building.

Luke Linford

Senior Account Executive, SysAid

Senior Account Executive, SysAid
Luke Linford

A seasoned Account Executive at SysAid covering EMEA and APAC. He works with companies to optimize their service desk through the use of automation. While Luke’s main focus is on end-user experience and reducing headaches for IT departments, his main priority is increasing the effectiveness of organizations’ critical processes.

Sheena Hargrove

Sr. Solutions Consultant, Nexthink

Sr. Solutions Consultant, Nexthink
Sheena Hargrove

As a Sr. Solution Engineer, I am the primary technical resource and product evangelist for the End User Computing Solution. Responsible for building technical understanding and credibility during the sales process and positioning professional services where appropriate to ensure success of our EUC solutions.


Agenda - Automation Tools Demo Day


10:30 - 10:35 - Welcome
A welcome from our event host, John Noctor, SDI.
10:35 - 11:00 - Freshworks Software Demo
Sumit De, Lead Solutions Specialist, Freshworks

'How to deliver more value with less in 2023'

In a time where there are constantly growing expectations for IT and technology to deliver more while investment and resources aren't always easily available, we'll show you how Freshservice can empower your service teams to provide more value, increase efficiency, and drive down our costs at the same time.
11:05 - 11:30 - Hornbill Software Demo
Patrick Bolger, Chief Evangelist, Hornbill and Conor Hamilton, Pre Sales Consultant, Hornbill

'Experience is the new battlefield'

In 2022, 4 million people switched jobs or started new careers each month. With employee loyalty at an all-time low, and staff more widely distributed that ever, EX is the next massive area of investment for businesses to attract and retain talent. Enterprise Service Management (ESM) is now mainstream, but it is often approached from an IT perspective. If everything runs through IT, you have already failed, and with IT self-service user adoption rates still staggeringly low, getting EX right is critical.

Patrick’s session outlines the approach taken by Hornbill’s most successful ESM customers and includes a product demo from Conor.
11:35 - 12:00 - TOPdesk Software Demo
Jack Williams, TOPdesk Account Manager, TOPdesk

'Working with TOPdesk and its solution'

Organisations work with TOPdesk to help tame the chaos of their daily operations. Only through working better and together, is it possible to deliver continuous value to your organisation and customers.

Automating menial and manual tasks ultimately drive user satisfaction, resulting in more effective and efficient service delivery to customers. Working with an Enterprise Service Management organisation will help drive this change not just through a product itself, but by ensuring it is aligned to you processes and goals.

This session will cover what TOPdesk offers to deliver this for customers and dive into the solution too.
12:05 - 12:15 - Break
A quick break for snacks, before the programme resumes.
12:15 - 12:40 - Sunrise Software Demo
Sunrise Software Demo
12:45 - 13:10 - SysAid Software Demo
Luke Linford, Senior Accounts Executive, SysAid

'How to use SysAid AI for Teams to delight employees and drive efficiencies'

SysAid empowers organizations to deliver outstanding services efficiently and effectively, everywhere your business needs them. Our multi-layered ITSM and Service Desk solutions streamline service delivery by incorporating automation into every aspect.

During this session, we will showcase SysAid AI for Teams, our NLP-based conversational bot. This bot transforms IT service by replacing traditional forms and emails with personalized assistance, allowing end-users to easily access answers, manage tickets, check status, and receive real-time updates - all accessible 24/7 from any location.
13:15 - 13:40 - ManageEngine Software Demo
ManageEngine Software Demo
13:45 - 14:00 - Break
A quick coffee break
14:00 - 14:25 - Nexthink Software Demo
Sheena Hargrove, Sr. Solutions Consultant, Nexthink

'Nexthink Amplify - Close Tickets Faster and Escalate Less'

Your service desk is struggling. Agents have to rely on end user involvement, are forced to move between dispersed tools, lack insights to diagnose accurately, and lack tools to remediate fast. The result? Tickets take too long to fix and too many are escalated to more costly teams. All of this drives up handling time and MTTR - not to mention the bottom line.

Join us to discover how Nexthink Amplify can help you strengthen your service desk and empower frontline agents to close tickets faster and escalate less, leading to immediate reductions in call duration and resolution time, and overall efficiency gains in the service desk and end user support.

You’ll also learn how to:
View all devices, apps connections and executions in real-time
Identify the context, scope, and impact of issues through machine learning
Resolve issues fast via smart automations targeted remediations, and employee self-help
14:30 - 14:55 - NinjaOne Software Demo
NinjaOne Software Demo
15:00-15.20 - Q&A Session
Ask our software experts your questions about tool selection, implementation and automating more.
  • Discover SDI
  • About SDI
  • Blog
  • Become SDI Global Partner
  • Media & Sponsorship
  • Get in touch
Menu
  • Discover SDI
  • About SDI
  • Blog
  • Become SDI Global Partner
  • Media & Sponsorship
  • Get in touch
  • Resources
  • Resource Library
  • Members Library
  • Webinars On Demand
  • Service Desk Jobs Board
  • Advertise A Job
  • Download Media Pack
  • Download The Service Desk Standard
  • Download the Professional Standards
Menu
  • Resources
  • Resource Library
  • Members Library
  • Webinars On Demand
  • Service Desk Jobs Board
  • Advertise A Job
  • Download Media Pack
  • Download The Service Desk Standard
  • Download the Professional Standards
  • Training
  • Training & Development Calendar
  • SDI’s Live Virtual Classroom
  • In-House Training
  • Our Trainers
  • About Peoplecert
  • Training Terms & Conditions
  • Complaints & Appeals
Menu
  • Training
  • Training & Development Calendar
  • SDI’s Live Virtual Classroom
  • In-House Training
  • Our Trainers
  • About Peoplecert
  • Training Terms & Conditions
  • Complaints & Appeals
  • SDI Events
  • SDI Annual Conference
  • The SDI Awards 2022
  • Attend A Webinar
  • Speak At SDI Event
  • Events: Terms & Conditions
Menu
  • SDI Events
  • SDI Annual Conference
  • The SDI Awards 2022
  • Attend A Webinar
  • Speak At SDI Event
  • Events: Terms & Conditions
  • Membership
  • Become A Member
  • Free Member Events
  • Free Member Resources
  • Meet Our Members
  • My Membership Account
  • Logos
  • Member Terms & Conditions
Menu
  • Membership
  • Become A Member
  • Free Member Events
  • Free Member Resources
  • Meet Our Members
  • My Membership Account
  • Logos
  • Member Terms & Conditions
  • Terms & Privacy
  • Privacy Policy
  • Cookie Policy
  • Trademarks
Menu
  • Terms & Privacy
  • Privacy Policy
  • Cookie Policy
  • Trademarks
Facebook-f Twitter Linkedin-in Youtube
© Copyright 2020 Service Desk Institute. All rights reserved.
MESSAGE US
close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.
X