What happens when you can’t right-size your service team to keep up with demand? Technical resources in the employee talent pool have dwindled in recent years, and the shortage is expected only to continue – with employee retention and mental health, customer satisfaction, and revenue all taking hits. Service desk managers are scrambling for SLA compliance while protecting their agents and technicians from drowning in 2-3x the workload.
This webinar will cover:
- The benefits of a technology-led service desk
- Strategic application of automation and AI in service delivery
- Tools and software requirements to meet your team’s current and future needs
- Why centralized service management is the ideal state
Join the service operations experts at Vivantio live at 11:00am PDT | 7:00pm GMT on 12 December for an exploration into tech-led service management. COO/co-founder Andy Walsh and product specialist Melissa Faletra join forces to guide you through finding and leveraging a service management solution, informed by decades of experience and expertise. Learn how to future-proof your service desk, and ensure a better experience for the people at either end of a help ticket.
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