SDI19MX Conference, Mexico City

25 September 2019

Mexico City

Latin America’s Premier Service Management & Service Desk Conference Welcome to the fourth Latin American conference dedicated exclusively to the Service Desk and IT Service Management (ITSM) industry. Taking place on...

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SDI19UIO, Ecuador

1 October 2019


Conferencia en gestión de servicios de TI y service desk Te invitamos a formar parte de la primera Conferencia en el país dedicada exclusivamente a la industria de Gestión de Servicio...

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20 October 2019

Dubai Marina

Welcome to the second Service Excellence Conference for IT Service Leaders in Dubai. The SDI Middle East team is looking forward to hosting over 200 members of the ITSM community on...

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ITSM Tools Live Demo Day

23 October 2019


  Our ITSM Tools Live Demo Day, taking place on Wednesday 23 October is the perfect way for you to narrow down your search on finding the ideal tool for your...

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Service Resilience Conference 2019

14 November 2019


*Early bird tickets available now – ends 31st August* Member: £195 Non Member: £245   Join us for our first ever Service Resilience Conference, which will be held in The British...

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Higher Education Community Event

26 November 2019


This experience event, taking place on 26th November, is designed specifically for those in the Higher Education sector who are looking to improve the performance of their service desk or are...

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Upgrade Your Customer Satisfaction Strategy

5 December 2019


Join us on Wednesday 5th December in Cambridge for our unique event which will delve into how your service desk should use customer feedback to continually improve your service and how...

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16 March 2020

Hilton Metropole, NEC, Birmingham

#SDI20 is the 33rd service desk conference hosted by SDI. Taking place over three days from 16-18 March 2020, this event will bring together a record number of IT service professionals...

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Want to exhibit with us?

Fancy targeting and advertising to ITSM and IT service and support decision makers? Download our media pack today!

  • Future Of The Contact Centre 2019

    13 February 2019, Victoria Park Plaza, London

    SDI’s industry analyst Scarlett Bayes will be presenting at FOCC19 on 13 February in London. Register here.

  • Merging Service Desks

    2 May 2019, ExCeL London

    At SITS19, SDI’s Consultant Auditor, Emma Faller, shares her experiences of implementing, adapting and adopting a framework to meet the needs of three shared service partner organisations and their users. She also shares advice for organisations who want to consolidate services into a leaner, more customer-focused single service.

    Register here>>

  • SITS 2019

    1 May 2019, ExCeL London

    Come and meet the SDI team at The Service Desk & IT Support Show, the UK’s leading event for IT Service Management and Support professionals. The exhibition takes place on 1&2 May 2019 at London’s Excel. See more here>>

  • ITSM 19

    18 November 2019, Bishopsgate, London

    Come and meet the SDI team at our exhibition stand at itSMF UK’s annual conference.

IT Service & Support Awards 2018

SDI Awards 2017



The IT Service & Support Awards

Do you fancy entering our renowned industry awards? Head to the awards page to find out more info or to download the 'How To Enter' brochure!

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