Webinar: Service Desk Tools – Top Challenges 2020

26 February 2020

Service Desk Tools – Top Challenges 2020 26 February 2020, 11am GMT   Research by SDI during 2019 revealed that Service Desks still spend most of their time firefighting due to...

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Service Improvement Journeys – Meet The Stars

16 March 2020

Hilton Birmingham Metropole

Join us on Monday 16th March 2020 at this inspiring and engaging event where we’ll show you exactly how to improve the value you deliver to your IT service customers. You’ll...

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Award Winning Metrics Workshop with Jeff Rumburg

16 March 2020


Join this award-winning workshop on Monday 16th March designed to create a common understanding of the metrics that really matter in IT service and support. During this workshop, Jeff Rumburg will cover...

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16 March 2020

Hilton Metropole, NEC, Birmingham

#SDI20 is the 33rd service desk conference hosted by SDI. Taking place over three days from 16-18 March 2020, this event will bring together a record number of IT service professionals...

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New Ways of Working

7 May 2020


Join us on Thursday 7th of May in Birmingham for our brand new ‘New Ways of Working’ event. Our fantastic speakers will discuss Agile, ITIL, DevOps, SREs and BRM. Today we...

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Knowledge Management

11 June 2020


Join our hand-picked speakers on Thursday 11th June in London, where they will discuss why knowledge is critical for the future of IT service, how to get your knowledge base right...

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Creating a Customer-Centric Culture

7 July 2020


How do you create a customer-centric culture? “Start on the inside, with employees” says customer service guru Shep Hyken. At this event we will be looking at how to drive continual...

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ITSM Tools Live Demo Day

4 August 2020


Our ITSM Tools Live Demo Day taking place on the Tuesday 4th August 2020 is the perfect opportunity to find the right tool(s) for your service desk. This ITSM Tools Live...

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Convergence Conference

4 November 2020


The Convergence2020 Conference takes place on Wednesday 4 November in London. This conference is the first of its kind to exclusively focus on Enterprise Service Management and how to deploy it...

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Want to exhibit with us?

Fancy targeting and advertising to ITSM and IT service and support decision makers? Download our media pack today!

  • Future Of The Contact Centre 2019

    13 February 2019, Victoria Park Plaza, London

    SDI’s industry analyst Scarlett Bayes will be presenting at FOCC19 on 13 February in London. Register here.

  • Merging Service Desks

    2 May 2019, ExCeL London

    At SITS19, SDI’s Consultant Auditor, Emma Faller, shares her experiences of implementing, adapting and adopting a framework to meet the needs of three shared service partner organisations and their users. She also shares advice for organisations who want to consolidate services into a leaner, more customer-focused single service.

    Register here>>

  • SITS 2019

    1 May 2019, ExCeL London

    Come and meet the SDI team at The Service Desk & IT Support Show, the UK’s leading event for IT Service Management and Support professionals. The exhibition takes place on 1&2 May 2019 at London’s Excel. See more here>>

  • ITSM 19

    18 November 2019, Bishopsgate, London

    Come and meet the SDI team at our exhibition stand at itSMF UK’s annual conference.

IT Service & Support Awards 2018

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Do you fancy entering our renowned industry awards? Head to the awards page to find out more info or to download the 'How To Enter' brochure!

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