Creating a Customer-Centric Culture 7 July 2020 Manchester How do you create a customer-centric culture? “Start on the inside, with employees” says customer service guru Shep Hyken. At this event we will be looking at how to drive continual... Tell me more ITSM Tools Live Demo Day 5 February 2020 London Our ITSM Tools Live Demo Day, taking place on Wednesday 5th February 2020 is the perfect way for you to narrow down your search on finding the ideal tool for your... Tell me more Service Desk Certification – Meet The Stars 16 March 2020 Hilton Birmingham Metropole Join us on Monday 16th March 2020 at our interactive event where we’ll show you how to improve the value you deliver to your customers by using SDI’s Service Desk Certification... Tell me more SDI20 16 March 2020 Hilton Metropole, NEC, Birmingham #SDI20 is the 33rd service desk conference hosted by SDI. Taking place over three days from 16-18 March 2020, this event will bring together a record number of IT service professionals... Tell me more New Ways of Working 7 May 2020 Birmingham Join us on Thursday 7th of May in Birmingham for our brand new ‘New Ways of Working’ event. Our fantastic speakers will discuss Agile, ITIL, DevOps, SREs and BRM. Location:... Tell me more Knowledge Management 11 June 2020 London Join our hand-picked speakers on Thursday 11th June in London, where they will discuss why knowledge is critical for the future of IT service, how to get your knowledge base right... Tell me more
