Continual Service Improvement Journeys 24 July 2019 Birmingham Join us on Wednesday 24th July in Birmingham for our experience event where you’ll be able to hear from CSI experts who will share their professional journeys. You will come... Tell me more Virtual: Service Intelligence, 13 August 13 August 2019 Virtual Join us on Tuesday 13th for our virtual event ‘Service Intelligence’ where we’ll be joined by a variety of speakers who will discuss current topics such as intelligent business data use,... Tell me more ITSM Tool Demo Day 28 August 2019 Edinburgh Our ITSM Tool Demo Day, taking place on Wednesday 28 August, is the perfect way for you to narrow down your search on finding the ideal tool for your service... Tell me more The Strategic Impact of Customer Experience, Edinburgh 28 August 2019 Edinburgh Uncovering the business value a great CX strategy can deliver While customer satisfaction (CSAT) has long been an important metric for service desks, SDI research shows that over half of service... Tell me more Boost Your Team’s Performance 12 September 2019 Manchester Join us in the heart of Manchester on 12 September 2019 to learn how to boost your team’s performance. Discussions will focus on a variety of subjects including workplace culture; employee... Tell me more SDI19MX Conference, Mexico City 25 September 2019 Mexico City Latin America’s Premier Service Management & Service Desk Conference Welcome to the fourth Latin American conference dedicated exclusively to the Service Desk and IT Service Management (ITSM) industry. Taking place on... Tell me more ITSM Tools Live Demo Day 23 October 2019 Birmingham Our ITSM Tools Live Demo Day, taking place on Wednesday 23 October is the perfect way for you to narrow down your search on finding the ideal tool for your... Tell me more Service Resilience Conference 2019 14 November 2019 London *Early bird tickets available now – ends 31st August* Member: £195 Non Member: £245 Join us for our first ever Service Resilience Conference, which will be held in The British... Tell me more Higher Education Community Event 26 November 2019 London This experience event, taking place on 26th November, is designed specifically for those in the Higher Education sector who are looking to improve the performance of their service desk or are... Tell me more Upgrade Your Customer Satisfaction Strategy 4 December 2019 Cambridge Join us on Wednesday 4th December in Cambridge for our unique event which will delve into how your service desk should use customer feedback to continually improve your service and how... Tell me more SDI20 16 March 2020 Hilton Metropole, NEC, Birmingham #SDI20 is the 33rd service desk conference hosted by SDI. Taking place over three days from 16-18 March 2020, this event will bring together a record number of IT service professionals... Tell me more
