Webinar: Professional Standards Refresh Q&A

19 August 2020

Join us to discover what’s been updated in the latest refresh of the SDI Professional Standards that form the basis of SDI service desk qualification training courses.

Tell me more
Webinar: Top 5 Remote Support Tips For Customer Service Excellence

8 September 2020

We explore how to effectively utilise your Remote Support tools to successfully address today’s challenges and deliver excellent customer service, whilst reducing costs and increasing efficiencies.

Tell me more
Getting Started with Experience Level Agreements

22 September 2020

A key component to unlocking success and ensuring great customer experience, is the creation and management of Experience Level Agreements (XLAs) to underpin experience improvements. This webinar will provide attendees with...

Tell me more
Disaster Recovery

17 September 2020


    ** Exclusively for SDI Members ** The Disaster Recovery event takes place on Thursday 17th September online. This event will focus on important topics such as incident and problem...

Tell me more
ITSM Tools Live Demo Day

15 October 2020


** Exclusively for SDI Members ** Join us online on Thursday 15th October for our ITSM Tools Live Demo Day – the perfect opportunity to find the right tool(s) for your...

Tell me more
Higher Education Community Event

19 November 2020


** Exclusively for SDI Members **   This virtual event is for SDI Members in the Higher Education sector who are looking to improve the performance of their service desk or...

Tell me more
Service Transformation

10 December 2020


Tell me more

Want to exhibit with us?

Fancy targeting and advertising to ITSM and IT service and support decision makers? Download our media pack today!

  • Future Of The Contact Centre 2019

    13 February 2019, Victoria Park Plaza, London

    SDI’s industry analyst Scarlett Bayes will be presenting at FOCC19 on 13 February in London. Register here.

  • Merging Service Desks

    2 May 2019, ExCeL London

    At SITS19, SDI’s Consultant Auditor, Emma Faller, shares her experiences of implementing, adapting and adopting a framework to meet the needs of three shared service partner organisations and their users. She also shares advice for organisations who want to consolidate services into a leaner, more customer-focused single service.

    Register here>>

  • SITS 2019

    1 May 2019, ExCeL London

    Come and meet the SDI team at The Service Desk & IT Support Show, the UK’s leading event for IT Service Management and Support professionals. The exhibition takes place on 1&2 May 2019 at London’s Excel. See more here>>

  • ITSM 19

    18 November 2019, Bishopsgate, London

    Come and meet the SDI team at our exhibition stand at itSMF UK’s annual conference.

IT Service & Support Awards 2018

SDI Awards 2017



The IT Service & Support Awards

Do you fancy entering our renowned industry awards? Head to the awards page to find out more info or to download the 'How To Enter' brochure!

close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.