Webinar: AI Chatbots: Friend or Foe 31 March 2020 AI Chatbots: Friend or Foe 31 March 2020, 3pm BST Artificial Intelligence can improve your Service Desk delivery without it becoming a hindrance to IT (i.e: an Enemy to the... Tell me more Webinar: Digital Transformation Spectrum 21 April 2020 Digital Transformation Spectrum Tuesday 21st April 2020, 3pm BST Digital Transformation is no longer something organisations can ignore; in fact, recent SDI research has shown that 74% of businesses are... Tell me more New Ways of Working 7 May 2020 Join us online on Thursday 7th of May for our brand new ‘New Ways of Working’ event. Our fantastic speakers will discuss topics such as Agile teams, ITIL4, DevOps and more!... Tell me more Webinar: Enterprise Service Management – Much More Than Service Management for HR 4 May 2020 Enterprise Service Management – Much More Than Service Management for HR 4th May 2020, 15:30 GMT What does is really mean to introduce a common Service Management model across a... Tell me more Knowledge Management 11 June 2020 Online Join our hand-picked speakers on Thursday 11th June online, where they will discuss why knowledge is critical for the future of IT service, how to get your knowledge base right and... Tell me more Creating a Customer-Centric Culture 7 July 2020 Manchester How do you create a customer-centric culture? “Start on the inside, with employees” says customer service guru Shep Hyken. At this event we will be looking at how to drive continual... Tell me more ITSM Tools Live Demo Day 4 August 2020 London Our ITSM Tools Live Demo Day taking place on the Tuesday 4th August 2020 is the perfect opportunity to find the right tool(s) for your service desk. This ITSM Tools Live... Tell me more Disaster Recovery 17 September 2020 London The Disaster Recovery event takes place on Thursday 17th September at Crowne Plaza London – the City, London. This event will focus on important topics such as incident and problem management,... Tell me more ITSM Tools Live Demo Day 15 October 2020 London Our ITSM Tools Live Demo Day, taking place on 15th October 2020, is the perfect opportunity to find the right tool(s) for your service desk. This ITSM Tools Live Demo Day... Tell me more SHINE20 28 October 2020 Virtual Join the global, online ITSM conference from SDI bringing you speakers from around the world direct to your desk, phone or laptop absolutely free. Tell me more Convergence Conference 4 November 2020 London The Convergence2020 Conference takes place on Wednesday 4 November in London. This conference is the first of its kind to exclusively focus on Enterprise Service Management and how to deploy it... Tell me more Higher Education Community Event 19 November 2020 Tell me more Service Transformation 10 December 2020 Cambridge Tell me more
