Customer-Centric Performance Metrics

20 May 2021

Online

** Exclusively for SDI Members ** Customer requirements are changing rapidly but, do our performance metrics tell the full story? Performance metrics can indicate ROI on services and new processes yet,...

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ITSM Tools Demo Day

17 June 2021

Online

Choosing new software, especially a shiny new service desk solution, can be so difficult. Would it help to see some quick and live tool demos without the hassle of contacting suppliers...

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Service Desk Best Practice

8 July 2021

Online

SDI regularly audits some of the best service desks in the world against theĀ Global Best Practice Service Desk Standard. Service desks are measured against 9 key concepts which include metrics, customer...

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Knowledge Management

3 August 2021

Online

With thanks to our event partners:

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Enterprise Service Management Software Demo Day

23 September 2021

Online

With thanks to our event partners:

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Higher Education Service Desks

11 November 2021

Online

          With thanks to our event partners:

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5 Star MSPs

9 December 2021

Online

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ITSM Tools Live Software Demo Day

14 December 2021

Online

Choosing new software, especially a shiny new service desk solution, can be so difficult. Would it help to see some quick and live tool demos without the hassle of contacting suppliers...

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Want to exhibit with us?

Fancy targeting and advertising to ITSM and IT service and support decision makers? Download our media pack today!

  • Future Of The Contact Centre 2019

    13 February 2019, Victoria Park Plaza, London

    SDI’s industry analyst Scarlett Bayes will be presenting at FOCC19 on 13 February in London. Register here.

  • Merging Service Desks

    2 May 2019, ExCeL London

    At SITS19, SDI’s Consultant Auditor, Emma Faller, shares her experiences of implementing, adapting and adopting a framework to meet the needs of three shared service partner organisations and their users. She also shares advice for organisations who want to consolidate services into a leaner, more customer-focused single service.

    Register here>>

  • SITS 2019

    1 May 2019, ExCeL London

    Come and meet the SDI team at The Service Desk & IT Support Show, the UK’s leading event for IT Service Management and Support professionals. The exhibition takes place on 1&2 May 2019 at London’s Excel. See more here>>

  • ITSM 19

    18 November 2019, Bishopsgate, London

    Come and meet the SDI team at our exhibition stand at itSMF UK’s annual conference.

IT Service & Support Awards 2018

SDI Awards 2017

SDI17

SITS18

The IT Service & Support Awards

Do you fancy entering our renowned industry awards? Head to the awards page to find out more info or to download the 'How To Enter' brochure!

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