Service Resilience Conference 2019 14 November 2019 London *Early bird tickets available now – ends 31st August* Member: £195 Non Member: £245 Join us for our first ever Service Resilience Conference, which will be held in The British... Tell me more Webinar: The path to 3 star certification and an improved business-led service within higher education 20 November 2019 10am GMT Leeds Beckett University, a leader in Higher Education ITSM best practice, will share their journey to successfully becoming a 3 star Service Desk. You will also discover some top... Tell me more Higher Education Community Event 26 November 2019 London This experience event, taking place on 26th November, is designed specifically for those in the Higher Education sector who are looking to improve the performance of their service desk or are... Tell me more Upgrade Your Customer Satisfaction Strategy 5 December 2019 Cambridge Join us on Thursday 5th December in Cambridge for our unique event which will delve into how your service desk should use customer feedback to continually improve your service and how... Tell me more ITSM Tools Live Demo Day 5 February 2020 London Our ITSM Tools Live Demo Day, taking place on Wednesday 5th February 2020 is the perfect way for you to narrow down your search on finding the ideal tool for your... Tell me more Service Desk Certification – Meet The Stars 16 March 2020 Hilton Birmingham Metropole Join us on Monday 16th March 2020 at our interactive event where we’ll show you how to improve the value you deliver to your customers by using SDI’s Service Desk Certification... Tell me more SDI20 16 March 2020 Hilton Metropole, NEC, Birmingham #SDI20 is the 33rd service desk conference hosted by SDI. Taking place over three days from 16-18 March 2020, this event will bring together a record number of IT service professionals... Tell me more New Ways of Working 7 May 2020 Nottingham Join us on Thursday 7th of May in Nottingham for our brand new ‘New Ways of Working’ event. Our fantastic speakers will discuss Agile, ITIL, DevOps, SREs and BRM. Location:... Tell me more Knowledge Management 10 June 2020 London Join our hand-picked speakers on Thursday 10th June in London, where they will discuss why knowledge is critical for the future of IT service, how to get your knowledge base right... Tell me more
