SDI21 Live & Interactive

16 March 2021

Live Virtual

SDI21 Live & Interactive: The trusted SDI conference experience refreshed to fit around you and the brave new world of service management. The SDI Conference has been SDI’s flagship event for...

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Service Desk Automation

13 April 2021


** Exclusively for SDI Members ** Improving the efficiency and quality of IT services using automation has fast become a significant focus for organisations. Recent SDI research shows that 79% of...

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Automation ITSM Tools Demo Day

22 April 2021


  Our tool demo days are designed to help you navigate the array of ITSM solutions available: watch live demos, explore the latest trends and features, and gather new ideas for...

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Customer-Centric Performance Metrics

20 May 2021


** Exclusively for SDI Members ** Customer requirements are changing rapidly but, do our performance metrics tell the full story? Performance metrics can indicate ROI on services and new processes yet,...

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ITSM Tools Demo Day

17 June 2021


Choosing new software, especially a shiny new service desk solution, can be so difficult. Would it help to see some quick and live tool demos without the hassle of contacting suppliers...

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Service Desk Best Practice

8 July 2021


SDI regularly audits some of the best service desks in the world against theĀ Global Best Practice Service Desk Standard. Service desks are measured against 9 key concepts which include metrics, customer...

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Knowledge Management

3 August 2021


  With thanks to our event partners:

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Want to exhibit with us?

Fancy targeting and advertising to ITSM and IT service and support decision makers? Download our media pack today!

  • Future Of The Contact Centre 2019

    13 February 2019, Victoria Park Plaza, London

    SDI’s industry analyst Scarlett Bayes will be presenting at FOCC19 on 13 February in London. Register here.

  • Merging Service Desks

    2 May 2019, ExCeL London

    At SITS19, SDI’s Consultant Auditor, Emma Faller, shares her experiences of implementing, adapting and adopting a framework to meet the needs of three shared service partner organisations and their users. She also shares advice for organisations who want to consolidate services into a leaner, more customer-focused single service.

    Register here>>

  • SITS 2019

    1 May 2019, ExCeL London

    Come and meet the SDI team at The Service Desk & IT Support Show, the UK’s leading event for IT Service Management and Support professionals. The exhibition takes place on 1&2 May 2019 at London’s Excel. See more here>>

  • ITSM 19

    18 November 2019, Bishopsgate, London

    Come and meet the SDI team at our exhibition stand at itSMF UK’s annual conference.

IT Service & Support Awards 2018

SDI Awards 2017



The IT Service & Support Awards

Do you fancy entering our renowned industry awards? Head to the awards page to find out more info or to download the 'How To Enter' brochure!

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