Leading Your Team Through Change
4 February 2021
Online
** Exclusively for SDI Members ** There is much change happening in the world right now and we are working with uncertainty. How do organisations adapt successfully and keep their employees...
Webinar: Digitally Transforming First Line Support
24 February 2021
Online
In the ‘new normal’ digital transformation is a ‘must’ for all organizations. Yet with it comes increase pressure on Service Desk Managers to balance the budget, upskill the team and improve...
SDI21 Live & Interactive
16 March 2021
Live Virtual
SDI21 Live & Interactive: The trusted SDI conference experience refreshed to fit around you and the brave new world of service management. The SDI Conference has been SDI’s flagship event for...
Service Desk Automation
13 April 2021
Online
** Exclusively for SDI Members ** Improving the efficiency and quality of IT services using automation has fast become a significant focus for organisations. Recent SDI research shows that 79% of...
Customer-Centric Performance Metrics
20 May 2021
Online
** Exclusively for SDI Members ** Customer requirements are changing rapidly but, do our performance metrics tell the full story? Performance metrics can indicate ROI on services and new processes yet,...
ITSM Tools Demo Day
17 June 2021
Online
Our tool demo days are designed to help you navigate the array of ITSM solutions available: watch live demos, explore the latest trends and features, and gather new ideas for your...
Service Desk Best Practice
8 July 2021
Online
SDI regularly audits some of the best service desks in the world against the Global Best Practice Service Desk Standard. Service desks are measured against 9 key concepts which include metrics, customer...
