Webinar: Professional Standards Refresh Q&A 19 August 2020 Join us to discover what’s been updated in the latest refresh of the SDI Professional Standards that form the basis of SDI service desk qualification training courses. Tell me more Webinar: Top 5 Remote Support Tips For Customer Service Excellence 8 September 2020 We explore how to effectively utilise your Remote Support tools to successfully address today’s challenges and deliver excellent customer service, whilst reducing costs and increasing efficiencies. Tell me more Getting Started with Experience Level Agreements 22 September 2020 A key component to unlocking success and ensuring great customer experience, is the creation and management of Experience Level Agreements (XLAs) to underpin experience improvements. This webinar will provide attendees with... Tell me more Disaster Recovery 17 September 2020 Online ** Exclusively for SDI Members ** The Disaster Recovery event takes place on Thursday 17th September online. This event will focus on important topics such as incident and problem... Tell me more ITSM Tools Live Demo Day 15 October 2020 Online ** Exclusively for SDI Members ** Join us online on Thursday 15th October for our ITSM Tools Live Demo Day – the perfect opportunity to find the right tool(s) for your... Tell me more Higher Education Community Event 19 November 2020 Online ** Exclusively for SDI Members ** This virtual event is for SDI Members in the Higher Education sector who are looking to improve the performance of their service desk or... Tell me more Service Transformation 10 December 2020 Online Tell me more
