Webinar: La transformación digital, la Inteligencia artificial e ITIL®4 como estrategia para lograr una experiencia excepcional del client

30 August 2018

 30 de agosto de 2018 Registro Gratuito Dr Mauricio Corona PhD, Chief Transformation Officer del Service Desk Institute, discutirá los transformación digital, Inteligencia artificial, el estado actual de la actualización de ITIL®4....

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SDI18MX Conference, Mexico City

19 September 2018

Taking place on 20th September 2018 in Mexico City, #SDI18MX will bring together IT service professionals from all over Latin America. #SDI18MX aims to inspire the ITSM community with a brilliant...

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Event: Service Improvement, Scotland

5 September 2018

University of St Andrews

Learn from real service desk success stories and the steps they took to drive change to pick up tips on how to enhance your service, optimise your team’s performance and overcome...

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Event: Service Transformation

26 September 2018

Join us in central London on 26 September to hear from service desk speakers who have recently or are currently transforming their service. Our speakers will share with you how they...

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IT Service Improvement Conference Dubai 2018

14 October 2018


We’re excited to announce SDI’s first IT Service Improvement Conference in Dubai, 14th October 2018.   SDI18DXB brings together the ITSM community from across the Middle East to network and hear from...

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Events: Software Showcase

25 October 2018

ThinkTank Birmingham

Our Software Showcase demo day is the perfect way for you to narrow down your search on finding the ideal tool for your service desk. With so many tools available choosing...

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Shine18 – Virtual ITSM Conference

31 October 2018

Join the global, online ITSM conference from SDI bringing you 16 speakers from around the world direct to your desk, phone or laptop absolutely free.

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Events: Higher Education

16 November 2018

Leeds Beckett University

This free event is designed specifically for those in the Higher Education sector who are looking to improve the performance of their service desk or are interested in ideas on how...

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Events: Service Desk 2.0

5 December 2018

With technology progressing at a fast pace it’s easy for industry professionals to wonder what it means for their jobs in the future.   You’re invited to this first of its...

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Come and see us

SDI exhibits at service desk events around the world. Find an event near you and pop along to see the team!

  • SITS 2018

    5 June 2018, Olympia, London

    Come and meet the SDI team at The Service Desk & IT Support Show, the UK’s leading event for IT Service Management and Support professionals. The exhibition takes place on 5-6 June 2018 at London’s Olympia. Join Matt Greening as he presents SDI’s Naked Service Desk striping back the service desk to identify the top 10 elements for brilliant service. You can also see SDI’s Chief Innovation Officer, David Wright, in the Keynote Theatre presenting on the 9 Best Practices Of A High Performance Service Desk. see more here>>

  • SDI18MX

    20 September 2018, Mexico City

    Te damos la bienvenida a la tercer conferencia Latinoamericana dedicada exclusivamente a la industria de Gestión de Servicios de TI (ITSM) y Service Desk.

    #SDI18MX trae para ti las principales personalidades internacionales en estos temas, así como conferencistas de clase mundial seleccionados cuidadosamente por el equipo de BP Gurus y el Service Desk Institute de Reino Unido.

    Fecha de conferencia:

    20 de septiembre de 2018

  • Fusion

    30 September 2018, St Louis, USA

    Join SDI’s Chief Value and Innovation Officer David Wright at FUSION 18 as he shares his expertise in the 4th industrial revolution and how this is creating and shaping the future of the IT service industry.

    FUSION 18 is where IT experts, practitioners and solution providers from around the country come together to gain new insights to propel their role in the IT Service Management world. Takes place September 30-October 3, 2018 at the Hyatt Regency St. Louis at The Arch in St. Louis, Missouri.

  • ITSM 18

    19 November 2018, Bishopsgate, London

    Come and meet the SDI team at their exhibition stand.

IT Service & Support Awards 2018 Gallery

SDI Awards 2017


SDI Conference 2016

SDI16 Mexico

Some of SDI's previous events

We have had some fantastic speakers and showcases over the years. Take a look at some pictures from our previous events.

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