COVID Reshaping IT Support – Survey Observations & Lessons
30 September 2021
Join this FREE LIVE WEBINAR at 11:00 AM (BST) on 30th September. Brand new research carried out by SDI and sponsored by Sunrise Software highlights how resilient IT service teams managed...
Intelligent Service Desks
14 October 2021
*Exclusive to SDI Members* Learn to become an intelligent service desk and influence your organisation by understanding service intelligence and how AI can transform operations for your team and stakeholders. Our...
Higher Education Service Desks
11 November 2021
*Exclusive to SDI Members* We will be joined by some brilliant speakers from the world of IT services in the Higher Education sector. The day will focus on how to...
30 November 2021
Join us for one day of the latest Enterprise Service Management content streamed free online. Let’s be brilliant together as we discuss the importance of converging technology, process, people, and practices...
5 Star MSPs
9 December 2021
*Exclusive to SDI Members* Join this event to discover what best practice looks like for Managed Service Providers and learn some new tricks from these world-class service providers. We’ll be uncovering...
ITSM Tools Live Software Demo Day
14 December 2021
Choosing new software, especially a shiny new service desk solution, can be so difficult. Would it help to see some quick and live tool demos without the hassle of contacting suppliers...
Changing Perceptions of IT: XLAs not SLAs
2 February 2022
Join this free event to hear how IT have increased positive perceptions of their team within their organisation. Discover why moving away from service level agreements to experience level agreements improves...
Automation ITSM Tools Demo Day 2022
3 March 2022
Book now to join this FREE EVENT! Our tool demo days are designed to help you navigate the array of ITSM solutions available: watch live demos, explore the latest trends and...