Knowledge Management

3 August 2021


With thanks to our event partners:

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Intelligent Service Desks

14 October 2021


*Exclusive to SDI Members* Learn to become an intelligent service desk and influence your organisation by understanding service intelligence and how AI can transform operations for your team and stakeholders. Our...

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Higher Education Service Desks

11 November 2021


  *Exclusive to SDI Members* ¬†We will be joined by some brilliant speakers from the world of IT services in the Higher Education sector. The day will focus on how to...

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5 Star MSPs

9 December 2021


*Exclusive to SDI Members* Join this event to discover what best practice looks like for Managed Service Providers and learn some new tricks from these world-class service providers. We’ll be uncovering...

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Want to exhibit with us?

Fancy targeting and advertising to ITSM and IT service and support decision makers? Download our media pack today!

  • Future Of The Contact Centre 2019

    13 February 2019, Victoria Park Plaza, London

    SDI’s industry analyst Scarlett Bayes will be presenting at FOCC19 on 13 February in London. Register here.

  • Merging Service Desks

    2 May 2019, ExCeL London

    At SITS19, SDI’s Consultant Auditor, Emma Faller, shares her experiences of implementing, adapting and adopting a framework to meet the needs of three shared service partner organisations and their users. She also shares advice for organisations who want to consolidate services into a leaner, more customer-focused single service.

    Register here>>

  • SITS 2019

    1 May 2019, ExCeL London

    Come and meet the SDI team at The Service Desk & IT Support Show, the UK’s leading event for IT Service Management and Support professionals. The exhibition takes place on 1&2 May 2019 at London’s Excel. See more here>>

  • ITSM 19

    18 November 2019, Bishopsgate, London

    Come and meet the SDI team at our exhibition stand at itSMF UK’s annual conference.

IT Service & Support Awards 2018

SDI Awards 2017



The IT Service & Support Awards

Do you fancy entering our renowned industry awards? Head to the awards page to find out more info or to download the 'How To Enter' brochure!

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