SITS 18 5 June 2018 SITS 18 will be held from 5th -6th June 2018 at the London Olympia, Kensington. If you’re already coming along, don’t forget to register for the VIP list where you will... Tell me more Webinar: Refining and Automating Processes 24 May 2018 Join us on May 24th at 10am EST / 3pm BST for actionable insights on how automation can streamline processes and improve performance for your service desk. Automation can play... Tell me more Webinar: Service Desk Automation in Action 25 April 2018 Presented by Mark Bassett, Head of Service Management, Barnardo’s and Mike Beckett, ITA Solution Consultant EMEA, Everbridge. Automation is becoming an important part of day to day operations for many service... Tell me more Events: Experience Level Agreements 31 May 2018 BMA House, London Service Level Agreements (SLAs) have long been used for quick and accurate views on overall performance, but what do these SLA metrics really mean to your business? SLAs are usually technical... Tell me more Event: ITSM & Gender Equality 21 June 2018 Manchester The UK is known for being one of the most diverse countries in the globe, but how far has our industry come when it comes to gender equality? Come to this one day workshop... Tell me more Events: Measure & Improve 18 July 2018 ThinkTank Birmingham This one-day practical workshop has been designed specially for everyone keen to improve their use of service desk metrics. We will explore in detail the different types of service desk metrics... Tell me more Events: Service Desk Standard Virtual 14 August 2018 This is a virtual event which will be run via our webinar platform – once registered you will receive a link to use to join live on the day. You’ll discover how... Tell me more
