Continual Service Improvement Journeys

24 July 2019

Birmingham

  Join us on Wednesday 24th July in Birmingham for our experience event where you’ll be able to hear from CSI experts who will share their professional journeys. You will come...

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Virtual: Service Intelligence, 13 August

13 August 2019

Virtual

Join us on Tuesday 13th for our virtual event ‘Service Intelligence’ where we’ll be joined by a variety of speakers who will discuss current topics such as intelligent business data use,...

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ITSM Tool Demo Day

28 August 2019

Edinburgh

  Our ITSM Tool Demo Day, taking place on Wednesday 28 August, is the perfect way for you to narrow down your search on finding the ideal tool for your service...

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The Strategic Impact of Customer Experience, Edinburgh

28 August 2019

Edinburgh

Uncovering the business value a great CX strategy can deliver While customer satisfaction (CSAT) has long been an important metric for service desks, SDI research shows that over half of service...

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Boost Your Team’s Performance

12 September 2019

Manchester

Join us in the heart of Manchester on 12 September 2019 to learn how to boost your team’s performance. Discussions will focus on a variety of subjects including workplace culture; employee...

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SDI19MX Conference, Mexico City

25 September 2019

Mexico City

Latin America’s Premier Service Management & Service Desk Conference Welcome to the fourth Latin American conference dedicated exclusively to the Service Desk and IT Service Management (ITSM) industry. Taking place on...

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ITSM Tools Live Demo Day

23 October 2019

Birmingham

  Our ITSM Tools Live Demo Day, taking place on Wednesday 23 October is the perfect way for you to narrow down your search on finding the ideal tool for your...

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Service Resilience Conference 2019

14 November 2019

London

*Early bird tickets available now – ends 31st August* Member: £195 Non Member: £245   Join us for our first ever Service Resilience Conference, which will be held in The British...

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Higher Education Community Event

26 November 2019

London

This experience event, taking place on 26th November, is designed specifically for those in the Higher Education sector who are looking to improve the performance of their service desk or are...

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Upgrade Your Customer Satisfaction Strategy

4 December 2019

Cambridge

Join us on Wednesday 4th December in Cambridge for our unique event which will delve into how your service desk should use customer feedback to continually improve your service and how...

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SDI20

16 March 2020

Hilton Metropole, NEC, Birmingham

#SDI20 is the 33rd service desk conference hosted by SDI. Taking place over three days from 16-18 March 2020, this event will bring together a record number of IT service professionals...

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Want to exhibit with us?

Fancy targeting and advertising to ITSM and IT service and support decision makers? Download our media pack today!

  • Future Of The Contact Centre 2019

    13 February 2019, Victoria Park Plaza, London

    SDI’s industry analyst Scarlett Bayes will be presenting at FOCC19 on 13 February in London. Register here.

  • Merging Service Desks

    2 May 2019, ExCeL London

    At SITS19, SDI’s Consultant Auditor, Emma Faller, shares her experiences of implementing, adapting and adopting a framework to meet the needs of three shared service partner organisations and their users. She also shares advice for organisations who want to consolidate services into a leaner, more customer-focused single service.

    Register here>>

  • SITS 2019

    1 May 2019, ExCeL London

    Come and meet the SDI team at The Service Desk & IT Support Show, the UK’s leading event for IT Service Management and Support professionals. The exhibition takes place on 1&2 May 2019 at London’s Excel. See more here>>

  • ITSM 19

    18 November 2019, Bishopsgate, London

    Come and meet the SDI team at our exhibition stand at itSMF UK’s annual conference.

IT Service & Support Awards 2018

SDI Awards 2017

SDI17

SITS18

The IT Service & Support Awards

Do you fancy entering our renowned industry awards? Head to the awards page to find out more info or to download the 'How To Enter' brochure!

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