5 June 2018

SITS 18 will be held from 5th -6th June 2018 at the London Olympia, Kensington. If you’re already coming along, don’t forget to register for the VIP list where you will...

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Webinar: Refining and Automating Processes

24 May 2018

Join us on May 24th at 10am EST / 3pm BST for actionable insights on how automation can streamline processes and improve performance for your service desk.   Automation can play...

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Webinar: Service Desk Automation in Action

25 April 2018

Presented by Mark Bassett, Head of Service Management, Barnardo’s and Mike Beckett, ITA Solution Consultant EMEA, Everbridge. Automation is becoming an important part of day to day operations for many service...

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Events: Experience Level Agreements

31 May 2018

BMA House, London

Service Level Agreements (SLAs) have long been used for quick and accurate views on overall performance, but what do these SLA metrics really mean to your business?  SLAs are usually technical...

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Event: ITSM & Gender Equality

21 June 2018


The UK is known for being one of the most diverse countries in the globe, but how far has our industry come when it comes to gender equality? Come to this one day workshop...

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Events: Measure & Improve

18 July 2018

ThinkTank Birmingham

This one-day practical workshop has been designed specially for everyone keen to improve their use of service desk metrics. We will explore in detail the different types of service desk metrics...

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Events: Service Desk Standard Virtual

14 August 2018

This is a virtual event which will be run via our webinar platform – once registered you will receive a link to use to join live on the day. You’ll discover how...

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Come and see us

SDI exhibits at service desk events around the world. Find an event near you and pop along to see the team!

IT Service & Support Awards 2018 Gallery

SDI Awards 2017


SDI Conference 2016

SDI16 Mexico

Some of SDI's previous events

We have had some fantastic speakers and showcases over the years. Take a look at some pictures from our previous events.

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