Webinar: Customer-Driven IT Service Desk: Why and How? 29 April 2019 When you’re seeking to develop your service it’s not always easy to know where to focus your efforts. In this webinar, you will hear why you need to make employee satisfaction... Tell me more Webinar: Entendiendo los beneficios de RPA (Robotic Process Automation) mediante Casos de Uso 29 April 2019 Virtual Los asistentes al webinar entenderán los beneficios de implementar RPA (Robotic Process Automation) en las Organizaciones. Revisaremos algunos casos de uso en la industria financiera, seguros y retail que nos ayudarán... Tell me more SITS19 1 May 2019 London Visit the team at our exhibition stand at SITS19 – The Service Desk & IT Support Show on 1-2 May at ExCeL London. Be prepared to get creative and learn everything... Tell me more Strategic Knowledge Management 22 May 2019 London Join our hand-picked speakers on 22nd May 2019 in London, where they will discuss why knowledge is critical for the future of IT service, how to get your knowledge base right... Tell me more Future Proof Your Service Desk 19 June 2019 London Join us in the heart of London on the 19th of June to hear from a variety of speakers on how to prepare your service desk for the future. Topics discussed... Tell me more Continual Service Improvement Journeys 24 July 2019 Birmingham Learn from real service desk success stories and the steps they took to drive change, pick up tips on how to enhance their service, optimise their team’s performance and overcome obstacles... Tell me more Virtual: Service Intelligence, 13 August 13 August 2019 Virtual Join us on Tuesday 13th for our virtual event ‘Service Intelligence’ where we’ll be joined by a variety of speakers who will discuss current topics such as intelligent business data use,... Tell me more ITSM Tools Live Demo Day, Edinburgh 28 August 2019 Edinburgh Our ITSM Tools Live Demo Day, taking place on Wednesday 28 August, is the perfect way for you to narrow down your search on finding the ideal tool for your service... Tell me more Boost Your Team’s Performance 12 September 2019 Manchester Join us in the heart of Manchester on 12 September 2019 to learn how to boost your team’s performance. Discussions will focus on a variety of subjects including workplace culture; employee... Tell me more ITSM Tools Live Demo Day 23 October 2019 Birmingham Our ITSM Tools Live Demo Day, taking place on Wednesday 23 October is the perfect way for you to narrow down your search on finding the ideal tool for your... Tell me more Higher Education Community Event 20 November 2019 TBC This experience event, taking place on 20th November, is designed specifically for those in the Higher Education sector who are looking to improve the performance of their service desk or are... Tell me more Creating A Customer Led Service Strategy, 4th December 4 December 2019 TBC Join us on Wednesday 4th December for our unique event which will delve into how your service desk should use customer feedback to continually improve your service and how to incorporate... Tell me more
