Customer-Centric Performance Metrics
20 May 2021
Online
** Exclusively for SDI Members ** Customer requirements are changing rapidly but, do our performance metrics tell the full story? Performance metrics can indicate ROI on services and new processes yet,...
ITSM Tools Demo Day
17 June 2021
Online
Choosing new software, especially a shiny new service desk solution, can be so difficult. Would it help to see some quick and live tool demos without the hassle of contacting suppliers...
Service Desk Best Practice
8 July 2021
Online
SDI regularly audits some of the best service desks in the world against the Global Best Practice Service Desk Standard. Service desks are measured against 9 key concepts which include metrics, customer...
Enterprise Service Management Software Demo Day
23 September 2021
Online
With thanks to our event partners:
ITSM Tools Live Software Demo Day
14 December 2021
Online
Choosing new software, especially a shiny new service desk solution, can be so difficult. Would it help to see some quick and live tool demos without the hassle of contacting suppliers...
