Webinar: AI Chatbots: Friend or Foe

31 March 2020

AI Chatbots: Friend or Foe 31 March 2020, 3pm BST   Artificial Intelligence can improve your Service Desk delivery without it becoming a hindrance to IT (i.e: an Enemy to the...

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Webinar: Digital Transformation Spectrum

21 April 2020

Digital Transformation Spectrum Tuesday 21st April 2020, 3pm BST   Digital Transformation is no longer something organisations can ignore; in fact, recent SDI research has shown that 74% of businesses are...

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New Ways of Working

7 May 2020

Join us online on Thursday 7th of May for our brand new ‘New Ways of Working’ event. Our fantastic speakers will discuss topics such as Agile teams, ITIL4, DevOps and more!...

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Webinar: Enterprise Service Management – Much More Than Service Management for HR

4 May 2020

Enterprise Service Management – Much More Than Service Management for HR 4th May 2020, 15:30 GMT   What does is really mean to introduce a common Service Management model across a...

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Knowledge Management

11 June 2020

Online

Join our hand-picked speakers on Thursday 11th June online, where they will discuss why knowledge is critical for the future of IT service, how to get your knowledge base right and...

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Creating a Customer-Centric Culture

7 July 2020

Manchester

How do you create a customer-centric culture? “Start on the inside, with employees” says customer service guru Shep Hyken. At this event we will be looking at how to drive continual...

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ITSM Tools Live Demo Day

4 August 2020

London

Our ITSM Tools Live Demo Day taking place on the Tuesday 4th August 2020 is the perfect opportunity to find the right tool(s) for your service desk. This ITSM Tools Live...

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Disaster Recovery

17 September 2020

London

The Disaster Recovery event takes place on Thursday 17th September at Crowne Plaza London – the City, London. This event will focus on important topics such as incident and problem management,...

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ITSM Tools Live Demo Day

15 October 2020

London

Our ITSM Tools Live Demo Day, taking place on 15th October 2020, is the perfect opportunity to find the right tool(s) for your service desk. This ITSM Tools Live Demo Day...

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SHINE20

28 October 2020

Virtual

Join the global, online ITSM conference from SDI bringing you speakers from around the world direct to your desk, phone or laptop absolutely free.

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Convergence Conference

4 November 2020

London

The Convergence2020 Conference takes place on Wednesday 4 November in London. This conference is the first of its kind to exclusively focus on Enterprise Service Management and how to deploy it...

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Service Transformation

10 December 2020

Cambridge

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Want to exhibit with us?

Fancy targeting and advertising to ITSM and IT service and support decision makers? Download our media pack today!

  • Future Of The Contact Centre 2019

    13 February 2019, Victoria Park Plaza, London

    SDI’s industry analyst Scarlett Bayes will be presenting at FOCC19 on 13 February in London. Register here.

  • Merging Service Desks

    2 May 2019, ExCeL London

    At SITS19, SDI’s Consultant Auditor, Emma Faller, shares her experiences of implementing, adapting and adopting a framework to meet the needs of three shared service partner organisations and their users. She also shares advice for organisations who want to consolidate services into a leaner, more customer-focused single service.

    Register here>>

  • SITS 2019

    1 May 2019, ExCeL London

    Come and meet the SDI team at The Service Desk & IT Support Show, the UK’s leading event for IT Service Management and Support professionals. The exhibition takes place on 1&2 May 2019 at London’s Excel. See more here>>

  • ITSM 19

    18 November 2019, Bishopsgate, London

    Come and meet the SDI team at our exhibition stand at itSMF UK’s annual conference.

IT Service & Support Awards 2018

SDI Awards 2017

SDI17

SITS18

The IT Service & Support Awards

Do you fancy entering our renowned industry awards? Head to the awards page to find out more info or to download the 'How To Enter' brochure!

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