Webinar: Professional Standards Refresh Q&A

19 August 2020

Join us to discover what’s been updated in the latest refresh of the SDI Professional Standards that form the basis of SDI service desk qualification training courses.

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Webinar: Top 5 Remote Support Tips For Customer Service Excellence

8 September 2020

We explore how to effectively utilise your Remote Support tools to successfully address today’s challenges and deliver excellent customer service, whilst reducing costs and increasing efficiencies.

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Getting Started with Experience Level Agreements

22 September 2020

A key component to unlocking success and ensuring great customer experience, is the creation and management of Experience Level Agreements (XLAs) to underpin experience improvements. This webinar will provide attendees with...

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Disaster Recovery

17 September 2020

Online

    ** Exclusively for SDI Members ** The Disaster Recovery event takes place on Thursday 17th September online. This event will focus on important topics such as incident and problem...

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ITSM Tools Live Demo Day

15 October 2020

Online

** Exclusively for SDI Members ** Join us online on Thursday 15th October for our ITSM Tools Live Demo Day – the perfect opportunity to find the right tool(s) for your...

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Higher Education Community Event

19 November 2020

Online

** Exclusively for SDI Members **   This virtual event is for SDI Members in the Higher Education sector who are looking to improve the performance of their service desk or...

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Service Transformation

10 December 2020

Online

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Want to exhibit with us?

Fancy targeting and advertising to ITSM and IT service and support decision makers? Download our media pack today!

  • Future Of The Contact Centre 2019

    13 February 2019, Victoria Park Plaza, London

    SDI’s industry analyst Scarlett Bayes will be presenting at FOCC19 on 13 February in London. Register here.

  • Merging Service Desks

    2 May 2019, ExCeL London

    At SITS19, SDI’s Consultant Auditor, Emma Faller, shares her experiences of implementing, adapting and adopting a framework to meet the needs of three shared service partner organisations and their users. She also shares advice for organisations who want to consolidate services into a leaner, more customer-focused single service.

    Register here>>

  • SITS 2019

    1 May 2019, ExCeL London

    Come and meet the SDI team at The Service Desk & IT Support Show, the UK’s leading event for IT Service Management and Support professionals. The exhibition takes place on 1&2 May 2019 at London’s Excel. See more here>>

  • ITSM 19

    18 November 2019, Bishopsgate, London

    Come and meet the SDI team at our exhibition stand at itSMF UK’s annual conference.

IT Service & Support Awards 2018

SDI Awards 2017

SDI17

SITS18

The IT Service & Support Awards

Do you fancy entering our renowned industry awards? Head to the awards page to find out more info or to download the 'How To Enter' brochure!

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