Webinar: Integrating & Automating Processes & Tools

30 January 2019


Brian Hendry, Consulting Business Manager at Axios and Scarlett Bayes, Industry Analyst at SDI will be discussing the recent SDI research report: Integrating & Automating Processes & Tools.

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Creating A Customer Led Service Strategy

12 February 2019


Join us on Tuesday 12th February for our unique event which will delve into how your service desk should use customer feedback to continually improve your service and how to incorporate...

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ITSM Tools Live Demo Day

20 February 2019


Our ITSM Tools Live Demo Day, taking place on Wednesday 20 February is the perfect way for you to narrow down your search on finding the ideal tool for your service...

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Service Desk Certification – Meet The Stars

25 March 2019

Hilton Birmingham Metropole

Join us on Monday 25th March 2019 at our interactive event where we’ll show you how to improve the value you deliver to your customers by using  SDI’s Service Desk Certification (SDC)...

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SDI19 – The Conference For Service Desk Leaders

26 March 2019

Hilton Birmingham Metropole

#SDI19 is the 32nd service desk conference hosted by SDI. Taking place over three days from 25-27 March 2019, this event will bring together a record number of IT service professionals...

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Strategic Knowledge Management

22 May 2019


Join our hand picked speakers on 22nd May 2019 in London, where they will discuss why knowledge is critical for the future of IT service, how to get your knowledge base right and how...

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Future Proof Your Service Desk

19 June 2019


Join us in the heart of London to hear from a variety of speakers on how to prepare your service desk for the future. Topics discussed will include automation, chat bots,...

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Continual Service Improvement Journeys

24 July 2019


  Learn from real service desk success stories and the steps they took to drive change, pick up tips on how to enhance their service, optimise their team’s performance and overcome...

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Boost Your Team’s Performance

12 September 2019


Join us in the heart of Manchester on 12 September 2019 to learn how to boost your team’s performance. Discussions will focus on a variety of subjects including workplace culture; employee...

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ITSM Tools Live Demo Day

23 October 2019


Our ITSM Tools Live Demo Day, taking place on Wednesday 23 October is the perfect way for you to narrow down your search on finding the ideal tool for your service...

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Higher Education Community Event

20 November 2019

University of York

This experience event is designed specifically for those in the Higher Education sector who are looking to improve the performance of their service desk or are interested in ideas on how...

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Come and see us

SDI exhibits at service desk events around the world. Find an event near you and pop along to see the team!

  • SITS 2018

    5 June 2018, Olympia, London

    Come and meet the SDI team at The Service Desk & IT Support Show, the UK’s leading event for IT Service Management and Support professionals. The exhibition takes place on 5-6 June 2018 at London’s Olympia. Join Matt Greening as he presents SDI’s Naked Service Desk striping back the service desk to identify the top 10 elements for brilliant service. You can also see SDI’s Chief Innovation Officer, David Wright, in the Keynote Theatre presenting on the 9 Best Practices Of A High Performance Service Desk. see more here>>

  • SDI18MX

    20 September 2018, Mexico City

    Te damos la bienvenida a la tercer conferencia Latinoamericana dedicada exclusivamente a la industria de Gestión de Servicios de TI (ITSM) y Service Desk.

    #SDI18MX trae para ti las principales personalidades internacionales en estos temas, así como conferencistas de clase mundial seleccionados cuidadosamente por el equipo de BP Gurus y el Service Desk Institute de Reino Unido.

    Fecha de conferencia:

    20 de septiembre de 2018

  • Fusion

    30 September 2018, St Louis, USA

    Join SDI’s Chief Value and Innovation Officer David Wright at FUSION 18 as he shares his expertise in the 4th industrial revolution and how this is creating and shaping the future of the IT service industry.

    FUSION 18 is where IT experts, practitioners and solution providers from around the country come together to gain new insights to propel their role in the IT Service Management world. Takes place September 30-October 3, 2018 at the Hyatt Regency St. Louis at The Arch in St. Louis, Missouri.

  • ITSM 18

    19 November 2018, Bishopsgate, London

    Come and meet the SDI team at their exhibition stand.

IT Service & Support Awards 2018 Gallery

SDI Awards 2017


SDI Conference 2016

SDI16 Mexico

Some of SDI's previous events

We have had some fantastic speakers and showcases over the years. Take a look at some pictures from our previous events.

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