The Conference For Service Desk Leaders

12 March 2018

Hilton Metropole, NEC, Birmingham

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Events: Service Desk Standard

12 March 2018


Join us at this free, interactive event where you’ll be given an overview of SDI’s global best practice Service Desk Standard and shown how, by benchmarking against the framework for service desk...

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Webinar: Creating An Effective Self-Service Portal

22 March 2018


Creating An Effective Self-Service Portal With the levels of customer service provided by the like of Amazon, ASOS, and Zappos, and the high quality of their self-service portals, service desks are...

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Event: ITSM Tools Expo

13 March 2018

Hilton Birmingham Metropole

With over 40 carefully selected suppliers of ITSM tools and technologies, this expo is the perfect way to quickly meet the industry’s most popular suppliers used by service desks across the...

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Shifting The Future Of IT

13 March 2018

The Hilton Metropole, Birmingham

This brand new one day event has been created to guide and inspire IT leaders who are instrumental in shaping the future of their enterprises with the latest, and potentially  most...

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Events: Experience Level Agreements

31 May 2018

BMA House, London

Service Level Agreements (SLAs) have long been used for quick and accurate views on overall performance, but what do these SLA metrics really mean to your business?  SLAs are usually technical...

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Event: ITSM & Gender Equality

21 June 2018


The UK is known for being one of the most diverse countries in the globe, but how far has our industry come when it comes to gender equality? Come to this one day workshop...

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Come and see us

SDI exhibits at service desk events around the world. Find an event near you and pop along to see the team!

SDI Awards 2017


SDI Conference 2016

SDI16 Mexico

Some of SDI's previous events

We have had some fantastic speakers and showcases over the years. Take a look at some pictures from our previous events.

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