COVID Reshaping IT Support – Survey Observations & Lessons

30 September 2021

Online

Join this FREE LIVE WEBINAR at 11:00 AM (BST) on 30th September. Brand new research carried out by SDI and sponsored by Sunrise Software highlights how resilient IT service teams managed...

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Intelligent Service Desks

14 October 2021

Online

*Exclusive to SDI Members* Learn to become an intelligent service desk and influence your organisation by understanding service intelligence and how AI can transform operations for your team and stakeholders. Our...

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Higher Education Service Desks

11 November 2021

Online

  *Exclusive to SDI Members*  We will be joined by some brilliant speakers from the world of IT services in the Higher Education sector. The day will focus on how to...

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UNITY21

30 November 2021

Virtual

Join us for one day of the latest Enterprise Service Management content streamed free online. Let’s be brilliant together as we discuss the importance of converging technology, process, people, and practices...

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5 Star MSPs

9 December 2021

Online

*Exclusive to SDI Members* Join this event to discover what best practice looks like for Managed Service Providers and learn some new tricks from these world-class service providers. We’ll be uncovering...

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ITSM Tools Live Software Demo Day

14 December 2021

Online

Choosing new software, especially a shiny new service desk solution, can be so difficult. Would it help to see some quick and live tool demos without the hassle of contacting suppliers...

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Changing Perceptions of IT: XLAs not SLAs

2 February 2022

Online

Join this free event to hear how IT have increased positive perceptions of their team within their organisation. Discover why moving away from service level agreements to experience level agreements improves...

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Automation ITSM Tools Demo Day 2022

3 March 2022

Online

Book now to join this FREE EVENT! Our tool demo days are designed to help you navigate the array of ITSM solutions available: watch live demos, explore the latest trends and...

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Fancy targeting and advertising to ITSM and IT service and support decision makers? Download our media pack today!

  • Unity21

    30 November 2021, online

    Join us for one day of the latest Enterprise Service Management content streamed free online…

IT Service & Support Awards 2018

SDI Awards 2017

SDI17

The IT Service & Support Awards

Do you fancy entering our renowned industry awards? Head to the awards page to find out more info or to download the 'How To Enter' brochure!

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