Webinar: Service Desk Tools – Top Challenges 2020 26 February 2020 Service Desk Tools – Top Challenges 2020 26 February 2020, 11am GMT Research by SDI during 2019 revealed that Service Desks still spend most of their time firefighting due to... Tell me more Service Improvement Journeys – Meet The Stars 16 March 2020 Hilton Birmingham Metropole Join us on Monday 16th March 2020 at this inspiring and engaging event where we’ll show you exactly how to improve the value you deliver to your IT service customers. You’ll... Tell me more Award Winning Metrics Workshop with Jeff Rumburg 16 March 2020 Birmingham Join this award-winning workshop on Monday 16th March designed to create a common understanding of the metrics that really matter in IT service and support. During this workshop, Jeff Rumburg will cover... Tell me more SDI20 16 March 2020 Hilton Metropole, NEC, Birmingham #SDI20 is the 33rd service desk conference hosted by SDI. Taking place over three days from 16-18 March 2020, this event will bring together a record number of IT service professionals... Tell me more New Ways of Working 7 May 2020 Birmingham Join us on Thursday 7th of May in Birmingham for our brand new ‘New Ways of Working’ event. Our fantastic speakers will discuss Agile, ITIL, DevOps, SREs and BRM. Today we... Tell me more Knowledge Management 11 June 2020 London Join our hand-picked speakers on Thursday 11th June in London, where they will discuss why knowledge is critical for the future of IT service, how to get your knowledge base right... Tell me more Creating a Customer-Centric Culture 7 July 2020 Manchester How do you create a customer-centric culture? “Start on the inside, with employees” says customer service guru Shep Hyken. At this event we will be looking at how to drive continual... Tell me more ITSM Tools Live Demo Day 4 August 2020 London Our ITSM Tools Live Demo Day taking place on the Tuesday 4th August 2020 is the perfect opportunity to find the right tool(s) for your service desk. This ITSM Tools Live... Tell me more Convergence Conference 4 November 2020 London The Convergence2020 Conference takes place on Wednesday 4 November in London. This conference is the first of its kind to exclusively focus on Enterprise Service Management and how to deploy it... Tell me more
