Webinar: Alineando sus iniciativas de Inteligencia Artificial a través del estándar internacional del Service Desk

19 June 2018

En está sesión usted aprenderá qué es lo que las organizaciones están buscando en sus proyectos de Inteligencia Artificial y cómo el estándar internacional de certificación del Service Desk Institute lo...

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Event: ITSM & Gender Equality

21 June 2018


How far has our industry come when it comes to gender equality? What practical things can we all do to help build on progress already being made in this area? Come to this one...

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Events: Measure & Improve

18 July 2018

ThinkTank Birmingham

This event has been designed specially for everyone keen to improve their use of service desk metrics. We will explore the different types of service desk measures available to us and...

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Events: Service Desk Standard Virtual

14 August 2018

This is a virtual event which will be run via our webinar platform – once registered you will receive a link to use to join live on the day. You’ll discover how...

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Event: Service Improvement, Scotland

5 September 2018

University of St Andrews

Learn from real service desk success stories and the steps they took to drive change to pick up tips on how to enhance your service, optimise your team’s performance and overcome...

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SDI18MX Conference, Mexico City

19 September 2018

Taking place on 20th September 2018 in Mexico City, #SDI18MX will bring together IT service professionals from all over Latin America. #SDI18MX aims to inspire the ITSM community with a brilliant...

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Event: Service Transformation

26 September 2018

Join us in central London on 26 September to hear from service desk speakers who have recently or are currently transforming their service in various ways. Our speakers will share with...

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IT Service Improvement Conference Dubai 2018

14 October 2018


We’re excited to announce that SDI’s first IT Service Improvement Conference in Dubai will be taking place on 14th October 2018.   SDI18DXB will bring together the ITSM community from across the...

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Come and see us

SDI exhibits at service desk events around the world. Find an event near you and pop along to see the team!

  • SITS 2018

    5 June 2018, Olympia, London

    Come and meet the SDI team at The Service Desk & IT Support Show, the UK’s leading event for IT Service Management and Support professionals. The exhibition takes place on 5-6 June 2018 at London’s Olympia. Join Matt Greening as he presents SDI’s Naked Service Desk striping back the service desk to identify the top 10 elements for brilliant service. You can also see SDI’s Chief Innovation Officer, David Wright, in the Keynote Theatre presenting on the 9 Best Practices Of A High Performance Service Desk. see more here>>

  • SDI18MX

    20 September 2018, Mexico City

    Te damos la bienvenida a la tercer conferencia Latinoamericana dedicada exclusivamente a la industria de Gestión de Servicios de TI (ITSM) y Service Desk.

    #SDI18MX trae para ti las principales personalidades internacionales en estos temas, así como conferencistas de clase mundial seleccionados cuidadosamente por el equipo de BP Gurus y el Service Desk Institute de Reino Unido.

    Fecha de conferencia:

    20 de septiembre de 2018

  • Fusion

    30 September 2018, St Louis, USA

    Join SDI’s Chief Value and Innovation Officer David Wright at FUSION 18 as he shares his expertise in the 4th industrial revolution and how this is creating and shaping the future of the IT service industry.

    FUSION 18 is where IT experts, practitioners and solution providers from around the country come together to gain new insights to propel their role in the IT Service Management world. Takes place September 30-October 3, 2018 at the Hyatt Regency St. Louis at The Arch in St. Louis, Missouri.

  • ITSM 18

    19 November 2018, Bishopsgate, London

    Come and meet the SDI team at their exhibition stand.

IT Service & Support Awards 2018 Gallery

SDI Awards 2017


SDI Conference 2016

SDI16 Mexico

Some of SDI's previous events

We have had some fantastic speakers and showcases over the years. Take a look at some pictures from our previous events.

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