SDI21 Live & Interactive
16 March 2021
SDI21 Live & Interactive: The trusted SDI conference experience refreshed to fit around you and the brave new world of service management. The SDI Conference has been SDI’s flagship event for...
Service Desk Automation
13 April 2021
** Exclusively for SDI Members ** Improving the efficiency and quality of IT services using automation has fast become a significant focus for organisations. Recent SDI research shows that 79% of...
Automation ITSM Tools Demo Day
22 April 2021
Our tool demo days are designed to help you navigate the array of ITSM solutions available: watch live demos, explore the latest trends and features, and gather new ideas for...
Customer-Centric Performance Metrics
20 May 2021
** Exclusively for SDI Members ** Customer requirements are changing rapidly but, do our performance metrics tell the full story? Performance metrics can indicate ROI on services and new processes yet,...
ITSM Tools Demo Day
17 June 2021
Choosing new software, especially a shiny new service desk solution, can be so difficult. Would it help to see some quick and live tool demos without the hassle of contacting suppliers...
Service Desk Best Practice
8 July 2021
SDI regularly audits some of the best service desks in the world against the Global Best Practice Service Desk Standard. Service desks are measured against 9 key concepts which include metrics, customer...