Mental Health & Wellbeing In ITSM Summit

30 June 2020

Virtual

During these uncertain times, the mental health and wellbeing of people is being challenged due to physical distancing and loss of human connection. At the same time, the ability of organisations...

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Knowledge Management

11 June 2020

Online

  ** Exclusively for SDI Members ** Join our hand-picked speakers on Thursday 11th June online, where they will discuss why knowledge is critical for the future of IT service, how...

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Webinar: Exploring the True Impact of Remote Support Technologies

15 June 2020

Online

Exploring the True Impact of Remote Support Technologies   Join us online on Monday 15th June at 2pm BST SDI insight shows that the vast majority of service desks use a...

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Webinar – Applying ITIL4 To Everyday Situations

29 June 2020

Applying ITIL4 To Everyday Situations (How to use the Service Value System, Service Value Chain and Service Value Streams for Effective Service Delivery) 29th June, 3pm BST In this webinar...

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Creating a Customer-Centric Culture

7 July 2020

Online

** Exclusively for SDI Members ** Sign up to this virtual event on the 7th July, to learn about service improvement, integrated customer strategy and customer experience. How do you create...

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ITSM Tools Live Demo Day

4 August 2020

Online

** Exclusively for SDI Members ** Join us online on Tuesday 4th August for our ITSM Tools Live Demo Day – the perfect opportunity to find the right tool(s) for your...

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Disaster Recovery

17 September 2020

Online

The Disaster Recovery event takes place on Thursday 17th September online. This event will focus on important topics such as incident and problem management, whilst presenting various disaster recovery processes and...

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ITSM Tools Live Demo Day

15 October 2020

Online

** Exclusively for SDI Members ** Join us online on Thursday 15th October for our ITSM Tools Live Demo Day – the perfect opportunity to find the right tool(s) for your...

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Higher Education Community Event

19 November 2020

Online

** Exclusively for SDI Members **

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Service Transformation

10 December 2020

Online

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Want to exhibit with us?

Fancy targeting and advertising to ITSM and IT service and support decision makers? Download our media pack today!

  • Future Of The Contact Centre 2019

    13 February 2019, Victoria Park Plaza, London

    SDI’s industry analyst Scarlett Bayes will be presenting at FOCC19 on 13 February in London. Register here.

  • Merging Service Desks

    2 May 2019, ExCeL London

    At SITS19, SDI’s Consultant Auditor, Emma Faller, shares her experiences of implementing, adapting and adopting a framework to meet the needs of three shared service partner organisations and their users. She also shares advice for organisations who want to consolidate services into a leaner, more customer-focused single service.

    Register here>>

  • SITS 2019

    1 May 2019, ExCeL London

    Come and meet the SDI team at The Service Desk & IT Support Show, the UK’s leading event for IT Service Management and Support professionals. The exhibition takes place on 1&2 May 2019 at London’s Excel. See more here>>

  • ITSM 19

    18 November 2019, Bishopsgate, London

    Come and meet the SDI team at our exhibition stand at itSMF UK’s annual conference.

IT Service & Support Awards 2018

SDI Awards 2017

SDI17

SITS18

The IT Service & Support Awards

Do you fancy entering our renowned industry awards? Head to the awards page to find out more info or to download the 'How To Enter' brochure!

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