Webinar: What Does A World Class Service Desk Look Like?

19 December 2017

The process to Service Desk Certification is a long and demanding journey but also a fulfilling and wonderful achievement. With many service desks receiving two, three and four stars at certification...

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Webinar: How to Improve Service Desk Performance Metrics

30 January 2018

Online

Many service desks using the SDI Service Desk Standard to implement best practice find Management Information & Performance Results the most challenging concept area.  In this webinar we’ll be hearing from an...

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Event: Software Showcase – ITSM Tool Demo Day

13 February 2018

London

  Our Software Showcase demo day is the perfect way for you to narrow down your search on finding the ideal tool for your service desk. With so many tools available...

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Events: Service Desk Standard

12 March 2018

Birmingham

Join us at this free, interactive event where you’ll be given an overview of SDI’s global best practice Service Desk Standard and shown how, by benchmarking against the framework for service desk...

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The Conference For Service Desk Leaders

12 March 2018

Hilton Metropole, NEC, Birmingham

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Come and see us

SDI exhibits at service desk events around the world. Find an event near you and pop along to see the team!

SDI Awards 2017

SDI17

SDI Conference 2016

SDI16 Mexico

Some of SDI's previous events

We have had some fantastic speakers and showcases over the years. Take a look at some pictures from our previous events.

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