Webinar: Integrating & Automating Processes & Tools 30 January 2019 Virtual Brian Hendry, Consulting Business Manager at Axios and Scarlett Bayes, Industry Analyst at SDI will be discussing the recent SDI research report: Integrating & Automating Processes & Tools. Tell me more Creating A Customer Led Service Strategy 12 February 2019 London Join us on Tuesday 12th February for our unique event which will delve into how your service desk should use customer feedback to continually improve your service and how to incorporate... Tell me more ITSM Tools Live Demo Day 20 February 2019 London Our ITSM Tools Live Demo Day, taking place on Wednesday 20 February is the perfect way for you to narrow down your search on finding the ideal tool for your service... Tell me more Service Desk Certification – Meet The Stars 25 March 2019 Hilton Birmingham Metropole Join us on Monday 25th March 2019 at our interactive event where we’ll show you how to improve the value you deliver to your customers by using SDI’s Service Desk Certification (SDC)... Tell me more SDI19 – The Conference For Service Desk Leaders 26 March 2019 Hilton Birmingham Metropole #SDI19 is the 32nd service desk conference hosted by SDI. Taking place over three days from 25-27 March 2019, this event will bring together a record number of IT service professionals... Tell me more Strategic Knowledge Management 22 May 2019 London Join our hand picked speakers on 22nd May 2019 in London, where they will discuss why knowledge is critical for the future of IT service, how to get your knowledge base right and how... Tell me more Future Proof Your Service Desk 19 June 2019 London Join us in the heart of London to hear from a variety of speakers on how to prepare your service desk for the future. Topics discussed will include automation, chat bots,... Tell me more Continual Service Improvement Journeys 24 July 2019 Birmingham Learn from real service desk success stories and the steps they took to drive change, pick up tips on how to enhance their service, optimise their team’s performance and overcome... Tell me more Boost Your Team’s Performance 12 September 2019 Manchester Join us in the heart of Manchester on 12 September 2019 to learn how to boost your team’s performance. Discussions will focus on a variety of subjects including workplace culture; employee... Tell me more ITSM Tools Live Demo Day 23 October 2019 Birmingham Our ITSM Tools Live Demo Day, taking place on Wednesday 23 October is the perfect way for you to narrow down your search on finding the ideal tool for your service... Tell me more Higher Education Community Event 20 November 2019 University of York This experience event is designed specifically for those in the Higher Education sector who are looking to improve the performance of their service desk or are interested in ideas on how... Tell me more
