ITSM Tools Live Demo Day

20 February 2019


*THIS EVENT IS NOW FULLY BOOKED* Places are still available for our ITSM Tools Live Demo Day event in Birmingham on 23 October – book here.   Our ITSM Tools Live Demo...

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Webinar: Wellbeing in the Workplace

28 February 2019

Join Sarah Brooks, Workforce & Organisational Development Manager and Bryan Thomas, Service Desk Team Leader at NHS Wales Informatics Service for this webinar where they’ll be sharing how they’re empowering employees...

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Webinar: Creating Affordable Benchmarks For Service Desks with Jeff Rumburg

12 March 2019


Benchmarks cost too much. That’s right… they’re simply too expensive! That’s why SDI and MetricNet have joined forces. Together, SDI and MetricNet believe that benchmarks are an indispensable tool that should...

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Service Desk Certification – Meet The Stars

25 March 2019

Hilton Birmingham Metropole

Join us on Monday 25th March 2019 at our interactive event where we’ll show you how to improve the value you deliver to your customers by using  SDI’s Service Desk Certification (SDC)...

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SDI19 – The Conference For Service Desk Leaders

26 March 2019

Hilton Birmingham Metropole

#SDI19 is the 32nd service desk conference hosted by SDI. Taking place over three days from 25-27 March 2019, this event will bring together a record number of IT service professionals...

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Strategic Knowledge Management

22 May 2019


Join our hand picked speakers on 22nd May 2019 in London, where they will discuss why knowledge is critical for the future of IT service, how to get your knowledge base right and how...

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Future Proof Your Service Desk

19 June 2019


Join us in the heart of London on the 19th of June to hear from a variety of speakers on how to prepare your service desk for the future. Topics discussed...

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Continual Service Improvement Journeys

24 July 2019


Learn from real service desk success stories and the steps they took to drive change, pick up tips on how to enhance their service, optimise their team’s performance and overcome obstacles...

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Boost Your Team’s Performance

12 September 2019


  Join us in the heart of Manchester on 12 September 2019 to learn how to boost your team’s performance. Discussions will focus on a variety of subjects including workplace culture;...

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ITSM Tools Live Demo Day

23 October 2019


  Our ITSM Tools Live Demo Day, taking place on Wednesday 23 October is the perfect way for you to narrow down your search on finding the ideal tool for your...

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Higher Education Community Event

20 November 2019

University of York

This experience event, taking place on 20th November, is designed specifically for those in the Higher Education sector who are looking to improve the performance of their service desk or are...

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Come and see us

SDI exhibits at service desk events around the world. Find an event near you and pop along to see the team!

  • Future Of The Contact Centre 2019

    13 February 2019, Victoria Park Plaza, London

    SDI’s industry analyst Scarlett Bayes will be presenting at FOCC19 on 13 February in London. Register here.

  • Merging Service Desks

    2 May 2019, ExCeL London

    At SITS19, SDI’s Consultant Auditor, Emma Faller, shares her experiences of implementing, adapting and adopting a framework to meet the needs of three shared service partner organisations and their users. She also shares advice for organisations who want to consolidate services into a leaner, more customer-focused single service.

    Register here>>

  • SITS 2019

    1 May 2019, ExCeL London

    Come and meet the SDI team at The Service Desk & IT Support Show, the UK’s leading event for IT Service Management and Support professionals. The exhibition takes place on 1&2 May 2019 at London’s Excel. See more here>>

  • ITSM 19

    18 November 2019, Bishopsgate, London

    Come and meet the SDI team at our exhibition stand at itSMF UK’s annual conference.

IT Service & Support Awards 2018

SDI Awards 2017



Some of SDI's previous events

We have had some fantastic speakers and showcases over the years. Take a look at some pictures from our previous events.

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