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Service Desk
Certification
What is Service Desk Certification?
Global Best Practice Standard
Service Desk Assessment
Pre-Certification Workshop
On-line performance assessment
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What is Service Desk Certification?
Global Best Practice Standard
Service Desk Assessment
Pre-Certification Workshop
On-line performance assessment
Become An SDC Partner
Service Desk Essential Handbook
Certification Success Stories
Certified IT Services & Organizations
Training &
Development
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Service Desk Manager
Senior Analyst to Team Leader
Service Desk Analyst
ITIL4®
In-House Training
SDI’s Virtual Classroom
Self-taught eLearning – SDA
Download Service Desk Professional Standards
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Find a course…
Service Desk Manager
Senior Analyst to Team Leader
Service Desk Analyst
ITIL4®
In-House Training
SDI’s Virtual Classroom
Self-taught eLearning – SDA
Download Service Desk Professional Standards
Explore Our Training & Development Calendar
Service Desk Professional Standards
Developing A Top Performing Team
Service
Improvement
Service Improvement Support
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How healthy is your service?
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Service Improvement Support
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How healthy is your service?
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Help with Recruitment
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A Broad View Across Whole IT Landscape
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Membership &
Community
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Member Resources
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Training & Development
Recruiting Via SDI
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Recruiting Via SDI
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Tools &
Technology
NEW Remote Support Tools Guide
Tools & Technology Hub
UK ITSM Tools & Tech Market Review – Report
Advertise Your Tool
Specialist ITSM Media
Digital Content Partnership for Tool Vendors
What Freshworks think of working with SDI
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NEW Remote Support Tools Guide
Tools & Technology Hub
UK ITSM Tools & Tech Market Review – Report
Advertise Your Tool
Specialist ITSM Media
Digital Content Partnership for Tool Vendors
What Freshworks think of working with SDI
Join Our Next ITSM Tools Demo Day
Get Help With Selecting a New Tool For Your Service
Opportunities For Tool Vendors - Reach More ITSM Buyers
Service Desk
Insight
Search Resource Library
Access The Service Desk Standards
Benchmark Your Service Desk
Find Your Perfect Job
Watch the SDI Coffee Break Series
Sponsor SDI Research
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Search Resource Library
Access The Service Desk Standards
Benchmark Your Service Desk
Find Your Perfect Job
Watch the SDI Coffee Break Series
Sponsor SDI Research
Insight Webinars
SDI on BrightTALK
Industry Reports
Training & Development
Events & Networking
SDI Membership
Service Desk Certification
Blog
Service Improvement
Service Desk Resourcing
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Training & Development
Events & Networking
SDI Membership
Service Desk Certification
Blog
Service Improvement
Service Desk Resourcing
Get in touch
Events & Networking
A fantastic opportunity to engage, discuss and share ideas from experts covering topics currently taking your interest.
AI Horizons Unveiled: Orchestrating Innovation, Automation, and the AI Revolution
21 March 2024
Online
Register for our Virtual Summit on AI Horizons Unveiled on March 21st 2024, as we delve into the frontiers of artificial intelligence....
Learn More
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ServiceOps: Transforming Business Efficiency Through Unified IT Management
10 April 2024
Online
Join us live at 11:00am BST on April 10th as we gain insights into unifying monitoring tools and aligning processes....
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SITS, The Service Desk & IT Support Show
17 April 2024
ExCeL, London
Meet us in-person at SITS 24! Europe’s leading exhibition for ITSM professionals...
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Transforming Digital Workplace Services Through Service Desk Excellence
1 May 2024
Online
Register for our Virtual Summit on Transforming Digital Workplace Services on May 1st 2024 to transform the service desk into a digital powerhouse...
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Contactless IT Service Tools Day
5 June 2024
Online
Register for our popular virtual ITSM tools day on 5 June 2024 to explore the latest self-service solutions available for your service desk....
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Navigating the Future: Service Desk Leadership
10 July 2024
Leonardo Royal Hotel Birmingham
Join us in Birmingham for a dynamic leadership event tailored to service desk managers navigating the agile and remote work era....
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Digital Employee Experience Tools Day
1 August 2024
Online
Register for our popular virtual ITSM tools day on 1 August 2024 to explore the digital employee experience solutions available for your service desk...
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