GenAI Capability Adoption – It’s Not Simply “Time to Make the Doughnuts”

GenAI Capability Adoption - It's Not Simply "Time to Make The Doughnuts"

GenAI offers many opportunities to improve IT service desk operations and outcomes. However, GenAI’s success requires more than implementing the new technology. Instead, as with many technology changes, there’s a need for organizational change management tools and techniques to facilitate what’s ultimately a change to the traditional ways of working, i.e. it’s a people change.