In a world of digital transformation, learn how to improve efficiencies and reduce costs with automation In...
In this event we focused on IT and service transformation, how to get it right and how...
The Autonomous Service Desk: Powered By Next Gen AI 2020 continues to bring us unprecedented change. The...
Our ITSM Tools Demo Day took place on 15th October 2020. You can revisit the live demos...
5 Remote Support Tips To Drive Customer Service Excellence This webinar took place on 8 September 2020...
This ITSM Tools Demo Day took place on 4 August 2020. You can revisit any of the...
Selecting an ITSM Tool – A Service Desk Manager’s Guide
This report seeks to act as a guide to service desk professionals looking to change their ITSM...
Selecting & Implementing an ITSM Tool
This is part 5 in the Naked Service Desk Series The original Naked Service Desk Blog explores the...
Yorkshire Water: Continuous Improvement for the Service Desk Through Automated Workflows Watch the recording of this webinar with Steve...
 University of Glasgow: Changing Tools, What We Learned Watch the recording of this webinar featuring a Q&A...
Asset Management for the Service Desk Watch the recording of this webinar in which we discuss asset management...
10 Tips For Maximising Remote Support Tools Watch the recording of this webinar to discover the key...
Realising ROI From Self-Service Technologies
According to SDI’s industry leading research, there has been a significant increase in the adoption of self-service technologies...
Free Online ITSM Tools Exhibition
Visit SDI’s on-demand ITSM tool exhibition to watch demos from the comfort of your desk! More convenient...
UK ITSM Tools & Technology Market Review
UK ITSM Tools & Technology Market Review SDI has an unparalleled position in the ITSM space whereby...
Listen to our Chief Value Officer, David Wright, and Neil Penny of Sunrise Software discussing key findings...
A Guide To Evaluating New Tools & Technologies
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