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03.06.25
Members only 
June Premium Perk: Spark25 Video Trio
Every month we're releasing a bonus piece of content, resource or offer exclusively for Premium Members for one month only. Your Premium Perk for June 2025 is a trio of...
03.06.25
F1 Cars, Casio Watches & The Secret Sauce of Digital Success
About the Author John Noctor, Chief Delivery Officer, SDI. Dedicated to driving customer success and delivering exceptional customer experiences, John is an...
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16.05.25
Surrounded by Intelligence: Our New Reality
About the Author John Noctor, Chief Delivery Officer, SDI. Dedicated to driving customer success and delivering exceptional customer experiences, John is an...
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08.05.25
Members only
Improve Your Service Desk with May’s Premium Template Pack
We're excited to launch the first in a new monthly series of downloadable premium template packs exclusively for Premium Members.
This month’s release includes:
...
07.05.25
The Global Best Practice Standard for Service Desk – Version 9
NEW Version 9.0 Available Now The Global Best Practice Standard for Service Desk is one of the most powerful tools available to support your continual improvement...
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29.04.25
Employee Wellbeing in IT: How Resilient Professionals Thrive Under Pressure
Why burnout isn’t inevitable, and how the right training can help IT professionals build lasting resilience. Let’s start with the obvious: working in IT isn’t really a...
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04.04.25
SDI Spark Conference 2025 Recap: What You Loved & Learned
What an incredible two days at Spark 2025! We're still buzzing from the brilliant atmosphere, conversations, and fantastic feedback from everyone who attended this year’s...
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04.04.25
Members only
The Chief Experience Officer’s Role in Elevating Customer Experience [Guide]
There is a growing importance of CX leadership in driving business success. According to McKinsey analysis, companies in the United States that are leaders of CX achieved...
31.03.25
SDI Awards 2025
A Night to Remember – Thank You! What an unforgettable celebration of service excellence! The SDI Awards 24-25 brought together the brightest minds and most dedicated...
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