The way in which we work is changing more rapidly than ever before. Service desks need to work across teams, rapidly understand different company cultures and work across time zones whilst learning how to embed best practice into automated solutions.
For nearly 30 years the Service Desk Institute has been dedicated to setting the industry standard for IT service and support.
The SDI Global Best Practice Service Desk Standard has been designed to look closely at all aspects of the service desk operation including management, resources, tools, training and delivery, strategy, planning and continual service improvement.
In this webinar we explore how you can attain transferable skills to become a global asset and a future star of the service desk in the fast-paced world of automation.
Amandip Minhas – General Manager, Global Head of Service Desk and End User Computing at Wipro will share experiences of Wipro employees receiving SDI training and Certification – He will provide insights as to how Service Desk training and certification has benefited both the staff and business.
For more on SDI training, take a look here:
Video: Proving the value of learning & development 👉 https://youtu.be/UQVgiXb2UPY
Video: SDA course delegate experience 👉 https://youtu.be/8-PaqON8cuI
Video: Creating your service desk training plan 👉 https://youtu.be/5Btx-76_rSU
Webinar: Making service your number one priority with SDI training 👉 https://youtu.be/UVSEmkb3m0I
Webinar: The value of professional Service Desk training explained 👉 https://youtu.be/hx0U2c8I7jo