On 24th August 2017, SDI and Ivanti hosted a forum for service desk professionals to voice and express their concerns and ideas surrounding Digital Transformation. We wanted to hear real industry opinions on the future of Digital Transformation and what it means to service desk professionals; we did so by hosting our very first open space conference.
Digital Transformation is a very broad term, and there is a vast amount of information available surrounding it. However, the problem has arisen where there is no clear definition of Digital Transformation; there is a lot speculation of what it means as a methodology. Simply put, Digital Transformation is the term given to the catalytic technologies that are making our jobs easier, whilst improving efficiency, productivity, and customer experience.