Coffee Break Series: Intelligent Automation

Posted on Wednesday 2 December 2020.

How Artificial Intelligence capabilities are changing the landscape of service management.

Recent SDI research shows that 65% of service desks expect to be investing in some form of virtual agent, chat bot or Artificial Intelligence technologies over the next two years. What will this mean for those working in IT services and support, their customers, and the industry in general?

In this Coffee Break Series we talk AI with Frank Casale, co-founder of ChoiceWORX, the intelligent automation solutions company that is reinventing the IT service desk.

In a series of video conversations SDI’s Chief Value Officer David Wright and Frank Casale of ChoiceWORX discuss common trends within AI, the advancement of intelligent automation, and the key challenges that IT service teams and organisations must embrace to thrive in 2021 and beyond.

We’ll add a new video each week, so don’t forget to check back here to watch the latest epsiode!

Part 1: Getting to know Frank Casale

Part 2: Outsourcing to AI, digital labour and labour arbitrage

Part 3: Reinvention, disruption and intelligent automation; what’s happening in the industry right now?

Part 4: Cheaper, Better, Faster

'Transforming End-User Service And Support' Whitepaper

A select panel of ITSM and technology experts were interviewed about how the service desk function has evolved over the years, focusing on the changes we are seeing and expect to see now that artificial intelligence (AI) has come to the forefront of innovation.

Their answers were collated in this Whitepaper to help you identify areas to focus on as you prepare your service for success in the age of intelligent automation. Request your copy below.

Download Transforming End User Service


Share This Page

           

Comments

MESSAGE US
close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.
X