Service Desk Essential Handbook

This handbook is aimed at a broad range of IT service and support professionals, ranging from experts in IT service provision, to those who are looking for a suitable approach to continual improvement. It is a guide designed to explain the essential elements that make up an excellent IT service delivery operation. It contains the full ‘Global Best Practice Standard for Service Desk.’


Download you FREE copy using the form below.


Service Desk Essential Handbook

Use this handbook as a reference and guide to help align your service to global best practice. You can use it as a self-assessment tool and to help you benchmark your current service level maturity.

close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.