Shared Support Services

Posted on Friday 23 August 2019.

Shared Support Services

 

Shared Service is the over-arching term for the practice of merging or sharing elements of back office functions (i.e. IT, HR, Facilities, Finance), whether its processes, tools, best practice, or a physical service desk team. You may also be aware of Enterprise Service Management (ESM) or Shared Service Management (SSM), which, for all intents and purposes, could be used interchangeably with shared services.

Shared Services can be pertinent to businesses, as the service desk is not the only department within an organisation to offer services, support, and customer service. In fact, many customer-interacting departments mirror the processes that IT service desks go through with clients. A shared services approach offers service desks the opportunity to extend their value across a business by attempting to share best practices from these different business units to boost performance, create service consistency, and a common language. Therefore, implementing a shared services model makes sense financially, as well as improving the efficiency of a business.

Click to Download Your Free Report


Share This Page

           

Comments

Leave a Reply

XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

MESSAGE US
close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.
X