The Future of Worklife in ITSM: Tech, trends & the human factor


The future of worklife in ITSM is poised at a critical juncture, with the convergence of rapid advances in technology and an increasing focus on the human factor shaping the working landscape. If it does mean an exciting journey to the future, questions arise about the role of technology in transforming IT service management. How could technological advancements affect IT professionals? What are the key considerations as we embrace the future of work? What opportunities and challenges do we expect?


This research report aims to explore these questions and more, to provide insights into the intricate relationship between technology, humans and the future of work, by examining the potential implications, opportunities, and challenges presented to the GREAT people who work in IT. Through this research, we hope to offer valuable insight that helps IT professionals navigate their path towards the future.

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