Creating Affordable Benchmarks for Service Desks
In this webinar we spoke with Jeff Rumburg, Managing Partner at MetricNet, to talk about what you need to know about benchmarking your operation with data from like-minded service desks.
Jeff shares his expert insight into how SDI and MetricNet:
* Gather benchmark data on service desks around the world
* Use innovative techniques to gain fast, accurate service desk benchmarks with a minimum of time and effort
* Develop detailed peer group benchmarks to compare our performance to others in your vertical market
Watch the recording of this webinar below:
Want to speak to Jeff directly? Book a free 30 minute telephone call to find out if peer group benchmarking is right for your service desk.