In this webinar we spoke with Jeff Rumburg, Managing Partner at MetricNet, to talk about what you need to know about benchmarking your operation with data from like-minded service desks.
Jeff shares his expert insight into how SDI and MetricNet:
* Gather benchmark data on service desks around the world
* Use innovative techniques to gain fast, accurate service desk benchmarks with a minimum of time and effort
* Develop detailed peer group benchmarks to compare our performance to others in your vertical market
Watch the recording of this webinar below: