Webinar: How Waitrose radically improved their performance metrics

Waitrose share how they transformed their performance metrics.

Following the Service Desk Standard helped Waitrose to radically improve the effectiveness and value of their service desk performance metrics – in this webinar they share the story of how they achieved 3 Star Service Desk Certification, focusing on how they tackled the Management Information and Performance Results concept.

Watch the recording to pick up practical tips to help you transform your performance metrics and realise the many benefits of aligning to the Standard in this area.


If you’re keen to improve your service desk performance metrics, SDI can help!

Benchmark your current performance:
SDI offer a two day Service Desk Assessment to evaluate the maturity of your service desk operations. The assessment will benchmark your current performance metrics and provide you with an analysis of your strengths, weaknesses and key areas for continual service improvement.

In House Training:
If you need help with getting your performance metrics right or setting up your reporting, we can arrange a custom-built training course or workshop at your premises! Learn more

Want to find out more about Service Desk Certification?

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