ITIL®4 Training Courses
Talk to Us!
Use this form to get in touch. We are here to support service desk and IT Support teams to be even more brilliant! We look forward to hearing from you.
Grow your career with ITIL®4 Certifications
Discover our flexible ITIL®4 training options and get certified in the skills that matter.
In a world where delivering seamless, high-quality IT services is expected, mastering the principles of ITIL 4 gives you the clarity, confidence and credibility to drive real change in your organisation, whilst strengthening your professional credentials.
SDI is an Accredited Training Organisation (ATO) and a Platinum partner of PeopleCert who own the ITIL 4 Framework, so you know you’re getting the official standard and quality when you train with us.
Gaining an ITIL 4 Certification:
– Aligns your knowledge with the latest IT Service Management framework, making you ready to take on more senior roles and broaden your career
– Equips you with practical tools and best-practice approaches to improve service delivery: cut downtime, raise customer satisfaction, align IT with business goals and drive real value in your organisation
– Gives your service desk team a shared, consistent “language” and process-set, so collaboration, efficiency and continuous improvement become embedded
When you train with us you’re investing in your career, your team’s success, and your organisation’s service capability, all backed by the official ITIL 4 framework.
Why choose SDI?
Choose SDI for your ITIL 4 journey and you’ll benefit from:
- Expert-led content designed with service desk realities in mind, not just theory
- Certification-focused courses so you’re fully exam-ready
- An online learning experience consistently rated 5 stars by our customers
- Guidance tailored to service desk roles, so you don’t just get certified, you get empowered to deliver a smarter service, faster.
If you’re determined to advance your career, lift your team’s performance or transform your organisation’s IT service culture, now is the time. Browse our ITIL 4 training courses below, pick the path that matches your role and level, and get ready to take the next step with SDI.
Your certificate is just the beginning – the real win is what you’ll do with it.
Accredited by PeopleCert
Trusted by Thousands Worldwide
Experienced, Expert ITSM Trainers
Over 35 Years as Service Desk Specialists
Flexible training for busy teams
Whether you’re a service desk technician, a manager overseeing operations or an executive leading digital-transformation initiatives, our flexible, online ITIL 4 courses equip you with the tools, mindset and practice to succeed.
Choose our virtual classroom courses for a fully interactive, instructor-led training experience, or learn at your own pace when and where it suits you with our new range of eLearning courses.
Your new ITIL 4 knowledge will bring immediate benefits to your organisation: improved alignment with business goals, stronger customer relationships and measurable service-delivery improvements.
Lowest prices on eLearning courses
Learn at your own pace, at the best price: unlock our lowest priced eLearning with SDI Premium Membership.
SDI Premium Members automatically get discounted prices on SDI training courses when logged in to their Member account – prices that few can beat for accredited courses like ITIL 4!
If you’re not yet a Premium Member, don’t worry – you can join and buy your training course at the same time to get your discount right from the word go.
With eLearning we’ve made it even easier by including x 1 Year Premium Membership in the price for non-members. That means as well as the best price on your ITIL 4 course, you get full access to all our Premium resources, discounts, forum and other benefits for a whole year!
|
ITIL 4 Portfolio
|
SDI Member price
|
Non-Member price
(includes Premium Membership)
|
|
ITIL4 Foundation
|
£787.5
|
£1432.5
|
|
ITIL4 Specialist, Strategist & Leader
|
£862.5
|
£1507.5
|
|
ITIL4 Pracitioner
|
£337.5
|
£982.5
|
Choosing your ITIL 4 Course
We offer the following courses via our live virtual classroom environment, on set dates throughout the year:
Virtual Classroom:
ITIL 4 Foundation
The ITIL 4 Foundation course provides comprehensive first-level training for anyone involved in the provision, support, or delivery of IT-enabled services in a modern digital organisation.
This course teaches the fundamentals of the very latest version of the most widely adopted guidance on IT Service Management (ITSM) in the world.
ITIL 4 Foundation introduces you to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management.
Pricing includes the exam fee – sit the exam remotely up to 12 months after the date of the course.
This course can also be tailored for in-house delivery, contact us to find out more about our bespoke in-house programmes.
“The overall experience was fantastic, the instructor was very engaging and had a wealth of knowledge from personal experience.” – Bobby Aiken, Utilize.
If you want more flexability to fit training around your schedule, you can choose from the following eLearning courses, so you can study online at your own pace when and where you choose – just complete the course and exam within 12 months to gain your certification.
eLearning Courses:
ITIL® 4 Foundation – Comprehensive first-level training for anyone involved in the provision, support, or delivery of IT-enabled services in a modern digital organisation. Coming soon.
What’s included?
All of our eLearning courses include: Exam, Online Proctoring, Official Training Materials, Official eBook/s
Unlock savings on all SDI Training!
Get big discounts with Premium Membership
Join the world’s most supportive ITSM community and gain access to premium resources, live events and big discounts – all designed to help you deliver exceptional service.
Become a Premium Member for instant discounts on training including ITIL 4 courses.
Added To Your Basket
ITIL®4 Training Courses added to your cart
-
£ (exc. VAT)
Upcoming dates
Choose your date
Virtual
ITIL®4 Foundation Course
Virtual
ITIL®4 Foundation Course
Virtual
ITIL®4 Foundation Course
Happy Customers
“The course itself was very informative – I am now able to be better at my service desk role and deal with customers far more efficiently.
I loved the course material and the trainer was amazing!”
DEBRA HELEN SMITH NHS Ayrshire & Arran
“It’s been a great learning experience for a person who is new to this role. This course gives a fantastic overview of the Service Desk Industry and the roles/responsibilities associated with SDA.
The learning from this course will really help me perform the role better. Thanks SDI!”
ABHISHEK CHADHA Arcesium India Pvt Ltd
“Lynne was fantastic, very knowledgeable and had the depth of experience to be able to answer all of our questions and facilitate excellent discussion”
KATE JACKSON University of Reading
“The best training course I have ever been on!
Extremely insightful and informative. If you’re looking to get into management, this course is for you!”
GARY WHEATE Lanware
“So engaging and motivating, I’ve come away much more confident. Great course and great trainer!”
SHANNON MALONE Noble Foods Ltd
“The overall experience was fantastic, the instructor was very engaging and had a wealth of knowledge from personal experience.”
BOBBY AIKEN Utilize plc
“I definitely recommend this course if you want to further your career in the IT Service Desk industry.”
TEAM LEADER Anglia Ruskin University
Useful Resources
ITSM Maturity Models: Your Roadmap to Service Excellence
Let’s start with an uncomfortable truth: most IT teams are pushing strategic improvements to the next quarter because they’re busy putting out metaphorical fires every...
Read More
Achieving Process Consistency for Effective IT Support
Process consistency is a challenge for many support organisations. It requires a number of elements to be in place to work effectively, which we will explore shortly....
Read More
Learn How to Master Customer Interaction with Our Head of Training
At SDI, our commitment to excellence includes recruiting outstanding professionals. This year, we welcomed Kylie Hamilton as our new Head of Training & Development. Since...
Read More