Customer Support Consultant

Who we’re looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success.

Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

• Customer service – 1 year or more
• Communication skills – both written and verbal
• Experience of working to Service Levels – both team and personal KPI’s
• Problem solving
• Teamwork
• Decision making
• Ability to work independently and contribute as part of a team
• ITIL Foundation V4 (desirable)
• Knowledge of the Estate Agency/Lettings business (desirable)

What you’ll be doing

Reporting to the Customer Support Manager you’ll be involved in:

• Managing incoming contact from the Customer via our support channels and in accordance with Service Levels
• Logging of Incidents / Requests in the support ticketing system
• Categorisation of Incidents with respect to their severity and urgency
• Management of 1st Line and personal queues of open tickets
• First Contact Fix of Incidents
• Providing a world class service to our customers, ensuring that every contact with Reapit is a positive experience

What’s in it for you?

We operate a Flexible Working Policy and we would like for you to work from our Solihull office, 3 days a week.

We’re offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You’ll feel part of a special team. You can expect a highly competitive salary and some great benefits, including:

• 5.5% employer pension contribution
• 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days)
• Business permitting, we’re closed over Christmas, to give you time back to your friends and family
• Formal and in-house training for your L&D plus access to Go1 – the worlds largest online learning library
• Health benefits including Gym Flex, annual flu vaccinations and many others
• Season ticket loan
• Regular local and companywide social events including Tucker Thursday – mouth-watering cuisine delivered straight to the office doors once a month!
• Opportunity to participate in retail benefits and savings via our Benefits partner, Zest!

Don’t tick all the boxes? Neither do we.

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success.

We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.

We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.