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Leading Design-Build Contractors Power Design Inc achieve 4 star Certification
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Service Desk Manager Training with Global Head of Service Desk, Fitch Ratings
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08.05.25
Members only 
Improve Your Service Desk with May’s Premium Template Pack
We're excited to launch the first in a new monthly series of downloadable premium template packs exclusively for Premium Members. This month’s...
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07.05.25
The Global Best Practice Standard for Service Desk – Version 9
NEW STANDARD, VERSION 9 COMING VERY SOON! This is where you will be able to download the latest Global Best Practice Standard for Service Desk, V9 in the...
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29.04.25
Employee Wellbeing in IT: How Resilient Professionals Thrive Under Pressure
Why burnout isn’t inevitable, and how the right training can help IT professionals build lasting resilience. Let’s start with the obvious: working in...
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In-Person
Service Desk & IT Support Show 2025
SITS – Service Desk and IT Support Show returns to Excel, London on 14 – 15 May 2025. Meet leading ITSM service providers to learn about the cutting edge software shaping the future of IT...
Virtual
No-touch ticketing – future or reality?
Join this webinar to explore how Ebbot AI in TOPdesk transforms ESM through ticket automation, chatbots for data security, and seamless integration across communication channels.
Virtual
ITSM Tech Takeover: Demo Day Extravaganza!
Get ready to witness innovative ITSM tools in action and discover how they can transform your service management!
Virtual
Rewiring the Connected Enterprise: Supercharging Incident Response with Unified ITSM
In this talk, Akshay zooms in on a single 24-hour window to show how interconnected roles in IT and beyond respond, recover, and innovate during an incident.
Tried And Tested By Brands Globally
Inspiring Service Desk & Support Teams Around The World To Be Brilliant
The Service Desk Institute (SDI) has been connecting service desk professionals across the world since 1988 and is the leading global community for everyone working in the service desk industry. Our mission is to inspire service desks and support teams to be brilliant.
About SDI
SDI Membership
Register for Free SDI Membership today, and become a part of a global ITSM community. By becoming a Free ‘Community’ member you can unlock benefits tailored to your professional growth. Access the SDI membership portal today and upgrade to a Premium Membership at any time to unlock even more exclusive and valuable content.
Joining SDI Premium Membership gives you access to our online global portal filled with exclusive content, industry insights, and networking opportunities. Join today and connect with a thriving community of IT and service desk professionals dedicated to service excellence, continual improvement and growth of our brilliant sector.
Training And Development
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Virtual
The Future of the IT Service Desk – Embracing AI & Automation
Virtual
The Essence of Experience (XLAs)
Virtual
Think Customer
Service Improvement Starts Here...
We offer a complete range of practical SDI Support Services tailored to your unique service offering. Our combination of industry best practice knowledge, along with over 35 years experience and passion for ITSM, allows us to add value and create tangible results for service desk and support teams across the globe.
Service Improvement