With rising unemployment due to increased redundancies resulting from the pandemic, the frustration of shifting through far too many irrelevant CVs can’t be underestimated and the cost of making the ‘wrong’ hire can be really negative for you and your team. And what if you’re unlikely to meet the person you’re planning to hire for some time as they will be working remotely for the foreseeable future?

You really to have faith in your recruitment partner to really understand your wants and needs during the ‘new normal’ and given the choice we all like to work with like-minded professionals who truly understand our sector.

This is where the Service Desk Institute can help.  We offer a specialist Service Desk recruitment function (SDR) that focuses on finding and attracting the right people, with the right attitude and the right skills to provide your customers with excellent levels of service.

Why use SDR

It’s simple. SDR is in a unique position of being a part of SDI!

We benchmark, train, audit and certify service desks from around the world and our recruiters really understand the challenges you are facing but also have a passion for finding brilliant team members for service desks.

6 brilliant reasons to choose SDR as your recruitment partner:

  • No one knows this unique sector better than we do!
  • Who better to understand what makes a perfect Service Desk professional than the body that sets the industry standards?
  • Only SDR can provide your new hire with a SDI delivered training course as part of the hiring plan
  • We have decades of direct industry experience
  • Much reduced time to hire – less wasted time and resources
  • Highly competitive fees


How SDR works

SDR delivers the right people with the right skills for your service desk environment.
Call us on 01634 309 834 or email sdr@sdi-e.com to find out more.

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