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SDI Recruitment are a team of specialist recruiters that provide highly skilled professionals for every ITSM requirement – including roles beyond the Service Desk. Our experts have three decades of direct experience in the industry, and thoroughly understand our field of work. We truly understand your staffing needs, and challenges, much more than standard recruitment agencies do.

SDI Recruitment is in a unique position, in that it is part of The Service Desk Institute (SDI).  We set industry standards as the body for Service Desk and ITSM professionals, so we know what makes the perfect candidate. No one understands the Service Desk and IT Support industry better than we do. Contact our recruitment experts today and we’ll focus on finding and attracting the right people, with the right attitude and the right skills for your company.

 

 

WHY CHOOSE SDI RECRUITMENT?

  • We set industry standards as the body for Service Desk and ITSM professionals, so we know what makes the perfect candidate.

  • With unmatched expertise in the sector, we offer insights and solutions tailored to your unique needs.

  • Benefit from our extensive industry experience, resulting in reduced time to hire and optimised resource allocation.

  • Enjoy highly competitive fees and exclusive discounts for SDI Members.

  • Our track record speaks for itself, boasting a 100% success rate with Service Desk Manager vacancies.

"I recently had the pleasure of using SDI Recruitment for the very first time, and I cannot recommend them highly enough! The recruitment process was smooth, and they provided us with all the support we needed. We are grateful for their exceptional service and highly recommend them to any organisation looking for reliable, skilled, and efficient staff for their Service Desk. Thank you for your outstanding service!"
IT Service Desk ManagerFurther Education Establishment.
"SDI Recruitment's approach to the delivery of its service is refreshingly personal. While the biggest players in the market try to use all their sales tactics and tools to replicate a service like this; you cannot put a KPI on authenticity. Authenticity builds trust – combine that with the right outcomes for the business and you’ve got a long lasting business partnership that just keeps on growing through honesty and more refined mutual understanding. Making every next hire that much easier for us."
Associate Director of IT Business Operations, NHS Trust ICT Services.
"We have been so delighted to work with Keith at SDI, as the quality of talent he’s put forward has been truly excellent! We’ve recruited multiple IT Support instructors through SDI, all of whom have been fantastic – with great feedback from staff as well as learners. As a result, SDI is our first port of call when we’re looking to find instructors for our IT Support programme."
Chief Learning OfficerInternational Training Company.
"I found SDI Recruitment to be a brilliant agency, not only in terms of their professionalism but also in their human touch. They made the onboarding process very easy and also were very helpful whenever I had a challenge with any administration. I wouldn’t hesitate to work with this team again."
Service Desk Analyst - Local Government Council.
"I am very happy with the service that SDI Recruitment provides. They have a good understanding of what is required, and I believe this stems from their extensive experience and unique hands on approach to recruitment."
Service Desk Manager, Major Education & Research Establishment.
"Keith is a professional, courteous recruiter that has a wealth of knowledge within the IT industry. What really impressed me most was his complete honesty and communication throughout the life cycle of the recruitment process. I’d have no hesitation in liaising with Keith for any further job opportunities and would highly recommend him to others!"
James C, Contracting via SDI.
"The process ran very smoothly! We have recruited some excellent analysts, and there were a number of other very good candidates offered which we also could have appointed"
Head of IT Service Operations, Worldwide Renowned Educational Establishment.
"With their specialist knowledge for all things Service Desk, we gained new team members with a clear understanding of Service Desks and best practice."
Service Desk Manager, Lottery Community Fund.
I started with SDI Recruitment back in May 2021 as a contractor. During this time they were so helpful in coaching me to get a great role and were always on hand with support and advice even once I was in post. I then took on a permanent role in management in early 2022 at the same organisation. Keith and Karyn continued to be very supportive, both of my personal needs but also to my needs to recruit agency staffing into my team. They are extremely knowledgeable and helpful every step of the way and I would highly recommend anyone to utilise them for any employment needs they have, both personally and from a recruitment support perspective.
Service Desk ManagerNHS Trust
"I will definitely recommend SDI for all recruitment needs to both employees and employers, they prioritise transparency in every stage of the recruitment phase and are very keen on giving the best experience to ensure both parties are happy!"
Senior Service Desk AnalystUniversity NHS Foundation Trust.
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Download The SDI Recruitment Brochure

Download your copy of the SDI Recruitment Brochure for more info on the service & the benefits gained when choosing us as your recruitment partner. Note: The file may go straight into your downloads folder.
View Brochure

Service Desk Institute Recruitment Fixed Fees:

Starting Salary

*Price Per Placement

...

Up to £29,999
£30,000 - £49,999
£50,000 - £74,999
Above £75,000
Enquire Here

SDI Member

*Price Per Placement

(Team or Corporate Membership)

£2,500
£3,500
£5,500
£7,500
Enquire Here

Non Member

*Price Per Placement

...

£3,500
£4,500
£6,500
£8,500
Enquire Here

Tell Us Your Resourcing Needs

The IT Service Desk Jobs Board

Looking for your next career move? The IT Service Desk Jobs Board is a great place to search for your dream role in the industry.
View Our Latest Jobs

Would you like to request to post your vacancy on our IT Service Desk Jobs Board?

Click here

Hiring: Are You Looking In The Right Places?

Recruiting the right people is tough – ask any Service Desk Manager with empty seats to fill. Candidates are in short supply and those that you do see, somehow just aren’t quite what you’re looking for...
Read Our Blog
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