Service Desk Resourcing (SDR) is here to help with recruiting
expert candidates for your team
"SDR's approach to the delivery of its service is refreshingly personal. While the biggest players in the market try to use all their sales tactics and tools to replicate a service like this; you cannot put a KPI on authenticity. Authenticity builds trust – combine that with the right outcomes for the business and you’ve got a long lasting business partnership that just keeps on growing through honesty and more refined mutual understanding. Making every next hire that much easier for us."
Associate Director of IT Business Operations, NHS Trust ICT Services
"We have been so delighted to work with Keith at SDI, as the quality of talent he’s put forward has been truly excellent!
We’ve recruited multiple IT Support instructors through SDI, all of whom have been fantastic – with great feedback from staff as well as learners. As a result, SDI is our first port of call when we’re looking to find instructors for our IT Support programme."
Chief Learning OfficerInternational Training Company
"I found SDR to be a brilliant agency, not only in terms of their professionalism but also in their human touch.
They made the onboarding process very easy and also were very helpful whenever I had a challenge with any administration.
I wouldn’t hesitate to work with this team again."
Service Desk Analyst - Local Government Council
"I am very happy with the
service that SDR
provides. They have a good
understanding of what is
required, and I believe this
stems from their extensive
experience and unique hands
on approach to recruitment."
Service Desk Manager, Major Education & Research Establishment.
"The process ran very smoothly! We have recruited some excellent analysts, and there were a number of other very good candidates offered which we also could have appointed"
Sheffield Hallam University
"Keith is a professional, courteous recruiter that has a wealth of knowledge within the IT industry. What really impressed me most was his complete honesty and communication throughout the life cycle of the recruitment process. I’d have no hesitation in liaising with Keith for any further job opportunities and would highly recommend him to others!"
James C, Contracting via SDR
"With their specialist
knowledge for all things
service desk, we gained
new team members with a
clear understanding of
service desks and best
The National Lottery Community Fund
Service Desk Resourcing (SDR) is SDI’s specialist recruitment service that provides highly skilled professionals for every ITSM requirement – including roles beyond the service desk. Our experts have direct experience in and thoroughly understand our field of work, meaning they truly understand your staffing problems and needs much more than standard recruitment agencies do.
Contact our recruitment experts at SDR today and we’ll focus on finding and attracting the right people, with the right attitude and the right skills for your company. It’s simple. SDR is in a unique position of being a part of SDI! And who understands 2023’s service desk and ITSM community more?
Some brilliant reasons to choose SDR as your recruitment partner:
No one understands this unique sector better than we do!
We know what makes a perfect Service Desk and ITSM professional as we’re the body that sets the industry standards
We have over three decades of direct industry experience and expertise
Much reduced time to hire – less wasted time and resources
Highly competitive fees & discounted rates for SDI Members
In 2022, SDR has had a 100% success rate with Service Desk Manager vacancies
It’s really that simple. Get in touch with the SDR team today for the best recruitment service available!