ITIL® Is Evolving. Here’s What That Means for SDI’s ITIL Training.
If you’ve worked with ITIL for any length of time, you’ll know one thing for certain: it never stands still. As the way we design, deliver and support services changes, ITIL evolves with it.
That’s exactly what we’re seeing now, as the framework moves on from ITIL® 4 into what many people are calling the new ITIL or ITIL 5. And as an Authorised Training Partner (ATO) and PeopleCert Platinum Partner, it’s SDI’s role to make sure our training keeps pace — clearly, accurately and in a way that actually makes sense in the real world.
So what’s changed, and what does it mean if you’re considering an ITIL Foundation course?
First Things First: This Isn’t a Reset
Let’s clear up a common concern straight away. The move beyond ITIL 4 is not a rip-and-replace of everything you already know.
The foundations are still there. The principles still matter. What’s changed is the emphasis — and the context in which ITIL is being applied.
The new ITIL reflects how organisations actually work today: digital-first, fast-moving, and increasingly focused on products, not just services. If ITIL 4 introduced flexibility, the new ITIL builds on that by leaning harder into value, collaboration and outcomes.
A Stronger Focus on Digital and Value
One of the most noticeable shifts in the updated framework is its focus on digital products and services and how they contribute to business value end to end.
That means less thinking in silos, and more understanding how different teams, suppliers and partners work together to deliver real outcomes for customers. It’s a subtle change, but an important one — especially for organisations operating in complex digital environments.
In SDI’s ITIL Foundation training, this shows up in the way concepts are explained and discussed, with clearer links between ITIL guidance and modern, day-to-day challenges.
What’s Changed in SDI’s ITIL Foundation Course
Because ITIL itself has evolved, our course content has been updated to reflect the latest official guidance, including updated terminology, examples and ways of thinking.
But just as importantly, our tutors focus on helping learners understand why things have changed, not just what has changed. That’s the difference between memorising content for an exam and actually being able to use ITIL in your role.
As always, SDI’s approach is practical, conversational and grounded in real experience.
Delivered by Experts Who Know ITIL Inside Out
All of SDI’s ITIL courses are delivered by accredited, experienced training associates, all with deep hands-on ITSM experience, but some courses come with something extra.
Our next virtual ITIL Foundation course, taking place on 10th and 11th March, will be delivered by Simone Jo Moore, and this is one date worth calling out.
Simone has been closely involved in bringing the new ITIL to life as an Ambassador, giving her a level of insight you simply don’t get from someone who’s only read the guidance second-hand. She understands not just what the framework says, but the thinking behind it.
If you’re investing in ITIL training for your team and want it delivered by someone who truly understands the framework from the inside out, it doesn’t get much better than that.
Why Train with SDI?
Choosing SDI means choosing:
- Official ITIL training delivered by an Authorised Training Partner
- A PeopleCert Platinum Partner with deep ties to the ITIL ecosystem
- Tutors who bring clarity, not jargon
- Training that prepares you for certification and real-world application
Whether you’re new to ITIL or refreshing your knowledge, our courses are designed to help you leave with confidence — not just a certificate.
Looking Ahead
ITIL will continue to evolve, just as technology and service management continue to evolve. SDI’s commitment is simple: to make sure our training stays aligned, relevant and genuinely useful.
We don’t just teach the framework. We help you understand how to use it.
