Our next Service Desk Manager Certification Course is 8-11 December 2025 
0
Watch this interview to gain great insight into the secrets of a real-life Service Desk Certification (SDC) journey!
Join John Noctor (auditor) and Andy Gant of Runshaw College (audited) discuss the steps Runshaw College took to become the first and only college in the world to achieve 4-star Certification.
1️⃣ Assessment – Two day evaluation of your service, no evidence required by auditor at this stage. After Assessment you’ll receive tailored roadmap and recommendations to follow.
2️⃣ Certification Audit – Four day full audit of your service, with evidence to support relevant sections. This step involves interviews with key stakeholders including users and colleagues.
3️⃣ Surveillance Audit – 12 months later you have the chance to improve your score and raise your star rating from implementing the improvements given to you in your roadmap after the Certification Audit.
Learn More
What are the most significant improvements inspired by the service desk certification journey? Watch this interview to gain great insight into the secrets of a real-life Service Desk Certification (SDC) journey! Join John Noctor (auditor) and...
