Proving ROI in ITSM: Millions Saved While Productivity Is Transformed…
The most successful CIOs aren’t just running IT services; they’re proving measurable business value and building trust at the highest levels of the organisation.
Even the best IT leaders know the numbers alone don’t always tell the full story. For example hitting SLAs doesn’t matter if costs are rising, productivity is stalling and users or employees are frustrated.
That’s why forward-thinking organisations like Domino’s and Runshaw College harnessed the power of SDI’s Service Desk Certification (SDC). Their results are nothing short of transformational:
- Dramatic reductions in cost per ticket
- Faster resolution times
- Fewer SLA breaches
- Measurable productivity gains worth millions.
- Improved staffing efficiency
- And some mind blowing numbers!
This isn’t just theory, this is the hard evidence that IT Service Management done right delivers real financial and tangible business outcomes, higher stakeholder trust, and world-class service excellence.
The message is clear: Service Desk Certification (SDC) pays off. From multi-million-pound savings and six-figure cost avoidance, to customer satisfaction scores approaching perfection, the ROI is undeniable. More importantly, these results show that with the right framework, IT and your Support Team or Service Desk can become a true catalyst for digital transformation and business value creation.
For CIOs and senior IT leaders, the opportunity is not just to optimise operations, but to inspire confidence across the business and prove IT’s strategic impact. Download the full ROI Results, explore the ROI numbers, and feel inspired wondering what your service desk can achieve with the help of SDI.
