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Oh what a night!
The evening of 19 March 2026 was certainly was a night to remember.
Once again, the SDI Awards 2026, in association with ITIL – Official Awards Partner, brought together the very best in IT service management for an evening full of energy, pride, and well-deserved celebration. From inspiring finalists to truly exceptional winners, the room was filled with big moments, loud applause, and a dance floor that carried the celebrations well into the night.
To our winners, a huge congratulations on a truly outstanding accomplishment.
And to every finalist, this is an incredible achievement. To be recognised among the best in the industry is no small thing, and you should be immensely proud.
To everyone who entered, judged, and joined us on the night, thank you. Your passion, dedication, and commitment to service excellence are what make this community so special.
And now, the moment we’ve all been waiting for…
We’re proud to announce the SDI Awards 2026 winners.
MSP Service Desk of The Year 2026
Akita – Winner – Small to Medium Enterprise MSP Service Desk
SCC – Winner – Large Enterprise MSP Service Desk
Category Finalists
Service Desk of the Year (Small to Medium Team) 2026
Persimmon Homes – Winner
Category Finalists
Service Desk of the Year (Large Team) 2026
NHS South, Central and West CSU – Winner
Category Finalists
Manchester Metropolitan University
Service Desk Customer Experience of the Year 2026
Emerald Publishing – Winner
Category Finalists
Service Transformation of The Year 2026
Manchester Metropolitan University – Winner
Category Finalists
Technology and Innovation Of The Year 2026
Atos – Winner
Category Finalists
Service Desk Team Leader of The Year 2026
Ayyoub Gachoura, Unisys – Winner
Category Finalists
Charlie Evans – ITRM Ltd
Wiktor Marek Stróżyk – Computacenter
Service Desk Analyst of The Year 2026
Michael Montgomery – Wanstor – Winner
Category Finalists
Aaron Allsopp – Linney
Jason Kinney – NBC Universal
Rhiannon Bennett – Runshaw College
As the celebrations wind down, what remains is the incredible impact each finalist and winner has made across the ITSM landscape. These awards don’t just recognise great service – they highlight the innovation, leadership, and collaboration driving our industry forward.
If you’ve been inspired by the stories, achievements, and spirit of the SDI Awards, we’d love to hear from you. Whether you’re considering submitting an entry for the 2027 cohort, becoming a sponsor, or simply want to be part of the celebration, you can register your interest for the SDI Awards 2027 here.
Here’s to another year of excellence, impact, and innovation in service management. See you on 11th March 2027 at the Hilton Birmingham Metropole!
