Benchmark your service with SDI and MetricNet

Reveal Your Service Desk’s True Performance

SDI & MetricNet reveal the performance of your KPIs with a Peer Group Benchmark.

MetricNet

SDI has joined forces with MetricNet to offer a benchmarking solution for virtually every service desk organisation. Together we bring service desks a customised benchmarking service that enables you to:

  • discover exactly how your service measures up to others
  • where you should focus your improvement plans to make the most difference to your organisation

The unique SDI/MetricNet Benchmarks compare your service desk performance to a ‘peer group’ of carefully selected or similar organisations to your own.

Each benchmark is fully customised to your service desk to ensure it meets your exact needs. Your service desk’s matched ‘peer group’ data will be selected from our extensive database of service desks and is based upon your scope, scale, complexity and geography.

Your bespoke Peer Group Benchmark will give you:

  • A benchmark of the most common key performance indicators in the service desk industry
  • A summary of your own service desk’s quartile performance for each KPI
  • Your service desk’s position on a two-dimensional Efficiency vs. Effectiveness Matrix, plotted against the other service desks in the benchmark
  • Key findings that are specific to your organisation’s service desk
  • Recommended strategies for improved performance for your service desk

 

As part of the service you will also receive:

  • A webcast kickoff meeting with MetricNet’s benchmarking expert Jeff Rumburg
  • Telephone interviews with key service desk personnel
  • A webcast presentation of results
To know more simply give us a call on 01689 889100 or email hello@sdi-e.com

 


FREE Report: 7 Most Important KPIs For Service Desks

 

KPIs report coverToday’s service desk technologies and reporting packages make it easy to capture copious amounts of performance data. Most service desk managers can tell you everything from last month’s average speed of answer to yesterday’s average handle time. But what does it all mean?

Despite all this data at our fingertips, most service desk managers cannot answer a very basic question: How is my service desk performing? Many service desk managers are simply unaware of the critical role – beyond mere measurement – that Key Performance Indicators (KPIs) can, and should play, in the service desk.

In this paper, MetricNet identifies and defines the seven most important performance metrics for end-user service desks. It provides benchmark ranges for these metrics, and offers a creative approach for combining these metrics into a single, all-inclusive measure of dervice desk performance.

 

 

Get your free copy of this report and start improving your service desk metrics today!

 


About MetricNet

MetricNet is the leading source of benchmarks, scorecards, and performance metrics for corporate managers worldwide. Their over-arching goal is to make metrics accessible; to make them part of the DNA of every IT organisation they work with, so that they can be leveraged and exploited to improve and optimise business results.

**SDI members are eligible for a 10% discount on the Peer Group Benchmark**

MESSAGE US
close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.
X