Shared Support Services There is a lot of confusion and misunderstanding of what constitutes as a “shared service”, therefore this report will seek to understand what proportion of the industry is following a shared services initiative, and indeed what aspects of shared services are the most common and the advantages these carry with them. DevOps in ITSM Survey We are looking into how widespread DevOps as a philosophy is among organisations, and whether this has filtered to IT support services. We want to find out what aspects of DevOps are most relevant for you, and whether some organisations are following a DevOps way of working without fully realising. SDI Member Satisfaction Survey We’re always looking for ways to improve what we offer to our members. We would be grateful if you could spend a few minutes taking this short survey to help us achieve our mission of inspiring service desks to be brilliant!