Customer Experience Survey SDI research suggests that customer satisfaction is the most significant indicator of success on the service desk. This could potentially indicate that traditional SLAs will become obsolete, as Customer Experience becomes the new agreement of service level between service desks and their customers. Please help us with this research by sharing your approach to measuring service levels in this survey. SDI Member Satisfaction Survey We’re always looking for ways to improve what we offer to our members. We would be grateful if you could spend a few minutes taking this short survey to help us achieve our mission of inspiring service desks to be brilliant! Salary Survey 2017/18 The 2017/18 Salary Survey is designed to enable us to develop a greater understanding of salaries and incentive packages in the IT Service Desk Industry. You can help us to get an accurate picture of what’s happening in the industry right now by taking this short survey. Responses are strictly confidential and only aggregate findings will be reported.