Security and GDPR for the Service Desk With the growing focus on IT Security in the media and the changing laws surrounding GDPR, the Service Desk Institute are looking into how this is affecting service desks and implications for the future. This survey will be used to create the first report of its kind and will help to demonstrate how the industry is tackling key challenges. You can help with this research by taking our survey: Digital Transformation Survey Many service desks are undertaking projects in preparation for implementing Digital Transformation. Understanding what stages service desks are currently at, the involvement of the business in decision making, and where budget is concentrated will give us a greater insight into Digital Transformation as a whole. Can you spare a few minutes to tell us about your experience? Salary Survey 2017/18 The 2017/18 Salary Survey is designed to enable us to develop a greater understanding of salaries and incentive packages in the IT Service Desk Industry. You can help us to get an accurate picture of what’s happening in the industry right now by taking this short survey. Responses are strictly confidential and only aggregate findings will be reported. SDI Member Satisfaction Survey We’re always looking for ways to improve what we offer to our members. We would be grateful if you could spend a few minutes taking this short survey to help us achieve our mission of inspiring service desks to be brilliant!