Online Service Desk
Software Exhibition

With real-time product demonstrations plus an introduction from each supplier, it's a great place to begin your tool selection project. Watch the videos and discover the on-demand exhibition you can visit whenever you choose.

“I needed a one stop shop where I could view multiple products side by side.”

The key benefit was that it allowed me to narrow down my choices quickly. Seeing the products in action was much more efficient than signing up for demos and having to trawl through myself.”  Dave Woods, IT Support Manager, Utilita

 
Want to see even more tool demos? Come along to our free ITSM Tools Live Demo Day on 23 October in Birmingham to watch live demonstrations and meet a range of suppliers in person. To find out more or to book your free place please visit the event page.

Hornbill Product Demonstration

 
Connect your IT, HR, Customer Service, and other teams to create modern digital experiences for your employees and customers. Hornbill’s 'No Code' environment means you can be up and running and self-sufficient in days, not months; eliminating the need for specialist technical skills, costly consultancy or time-consuming IT projects.
 

Hornbill Automation In Practice

 
Design your business workflows graphically, without technical gurus. Hornbill’s powerful workflow engine makes it easy for any manager, or team leader to design, modify and automate the flow of work. Eliminate waste and minimize low-value interactions to improve the service experience and enable your teams to work on initiatives that deliver real business value.
 

Managing Complex Projects With Hornbill

 
Manage all your enterprise projects more effectively with Hornbill’s Project Manager. Business stakeholders can initiate projects using self-service, with pre-defined templates, including milestones, tasks, costs and risks to ensure consistency. Provide complete transparency into all your projects and visibility of their progress using Gantt charts, tasks lists and visual boards to improve control, communication and speed of execution.
 

4me - ESM for seamless collaboration between internal & external service providers

 
Andy Richardson demonstrates why 4me is used for so much more than IT Service Management. Cloud, Multi-Tenanted with the capability to provide open collaboration across all internal and external service providers right across an organisation. Easy to use and highly visual, customers use 4me to support IT, HR/Payroll, Facilities and so much more.
 

Alemba Service Manager: Accelerate Service Request Fulfilment

 
Chris Forster puts Alemba Service Manager through its paces, demonstrating the configurable self-service interface, the reporting and analytics capabilities, and how the powerful workflow engine can help users achieve end-to-end automation of their processes.
 

Help at Your Fingertips!



 
Take control of difficult legacy processes and tools with ServiceNow. Get your service desk up and running fast with built‑in ITIL best practices and guided setup. An easy‑to‑use service portal makes it painless for end users to submit and track requests without making a call.
 

Freshservice - IT Service desk that's actually simple


 
Freshworks provides customer engagement software that makes it easy for businesses to deliver moments of “wow”. Its ITSM tool, Freshservice, helps modernise IT and other business functions with a refreshingly easy-to-use, simple-to-configure solution in the cloud. Freshworks won the SDI award for Best Implementation of an ITSM Solution in 2017 and 2018 as a result of its collaboration with customers.
 

Sunrise IT Service Management Software


 
Demanding service desks trust Sunrise to deliver Service Management software that is resilient, scalable and flexible. Sunrise holds the SDI Service Desk Certification reporting standard, and is proud to be an IBM Business Partner, hosting its cloud services on Bluemix, a world class SaaS platform.
 

Sunrise Software's Reporting Capabilities


 
Sunrise Software's reporting capabilities are certified as being aligned to the SDI Service Desk Standard. Watch this short video to see the Sunrise reporting functionality in action.

 

Excellent Service Management Made Easy


 
Sumit De shows TOPdesk’s highly user-friendly interface. He takes a look into the responsive Knowledge Base, the built-in reporting capabilities, some examples of time-saving action sequences, and finishes with a demonstration of the API Marketplace.
 

Transform Service Delivery


 
Managing your service desk is easy with Cherwell - we help you deliver more in less time, because we are truly codeless. With our integrated dashboards and application library, end-to-end visibility and reporting, as well as cross functional service delivery you’re the one in control, right across your organisation.
 

ITSM & ITOM Software



 
Axios Systems is committed to innovation by providing rapid deployment of SaaS and On-Premise IT Service Management (ITSM) and IT Operations Management (ITOM) software. Our comprehensive, fit-for-purpose solution, assyst, is designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.
 

Your IT, Centralized



 
SysAid is an ITSM, Service Desk and Help Desk software solution that integrates all of the essential IT tools into one product. Its rich set of features include a powerful Help Desk, IT Asset Management, and other easy-to-use tools for analysing and optimising IT performance.
 

Keeping People Safe and Businesses Running


Up to 80% of downtime is caused by human error or a failure to follow set processes. The Everbridge Platform enables you to manage your response to Critical IT Events across the entire organisation, ensuring that the right experts are engaged as quickly as possible and communicating the most up-to-date information.

Axios Metrics


 
Looking at the metrics that matter! Metrics drive business decisions within an organization. We demonstrate how easy and intuitive it is to collect data and build reports within the assyst solution.

 

Axios Automation


 
How to adopt a “Shift-Left” approach using assyst. We show you how you can do more with less through automation while also providing useful advice on deciding where and what to automate.

 

Axios Self-Service


 
We investigate self-service in the context of a digital workplace. We explore how assyst can be utilized beyond the traditional IT department use case, get business functions working together to promote more collaborative working.

 

Want to see your software here? 

Email hello@sdi-e.com to find out more

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