Service Desk Resources

The insight you need to drive your services forward and inspire you and your service organisation to be brilliant.

The Insight Library

SDI’s Insight Library is the ultimate service desk & IT support knowledge resource. Many of these resources are open access & some are exclusively for the SDI member community. Feel free to download the resources you need & share.
Podcast
The ITSM Spotlight Podcast by SDI
Welcome to our new The ITSM Spotlight podcast! Join us every six weeks as we unravel the latest trends, share...
Video Content
Member VIP Lounge - Shaping the Future of Service and Support
To access this content, you must purchase Team Membership – 1 Year, Team Membership – 2 Years, Team Membership, Team...
Event
The Service Desk's Role in Risk Management, September 2023
The Service Desk’s Role in Risk Management – Virtual Event (on-demand)   Watch the on-demand sessions from The Service Desk’s...
Member Report
Shaping the Future of Work: The Impact of Autonomous Agency and AGI
To access this content, you must purchase Team Membership – 1 Year, Team Membership – 2 Years, Team Membership, Team...
Virtual Tools Demos
Dashboards & Reporting Tools Demo Day - August 2023
Dashboards & Reporting ITSM Tools Demo Day Virtual Event (on-demand)   These recorded sessions will be your ultimate guide to...
Event
The Digital Service Desk, July 2023
The Digital Service Desk – Virtual Event (on-demand)   Are you ready to level up your Service Desk and join...
Virtual Tools Demos
Self Service Tools Demo Day - June 2023
Self Service ITSM Tools Demo Day Virtual Event (on-demand)   These recorded sessions will be your ultimate guide to a...
Video Content
Member VIP Lounge - Harnessing the Power of Proactivity
To access this content, you must purchase Team Membership – 1 Year, Team Membership – 2 Years, Team Membership, Team...
Virtual Tools Demos
ITSM Tools Demo Day - USA timezone edition - May 2023
ITSM Tools Demo Day – USA Timezone Edition Virtual Event (on-demand)   Embark on an ITSM adventure! These recorded sessions...
Event
Best Practice and Benchmarking for Service Desk Excellence, May 2023
Best Practice and Benchmarking for Service Desk Excellence – Virtual Event (on-demand)   Attention all IT service operation managers! Are...
Research Report
The Future of Worklife in ITSM: Tech, trends & the human factor
  The future of worklife in ITSM is poised at a critical juncture, with the convergence of rapid advances in...
Video Content
Member VIP Lounge - A Data Science Business Powered by the Service Desk
To access this content, you must purchase Team Membership – 1 Year, Team Membership – 2 Years, Team Membership, Team...
Guide and Product Catalogue
Selecting a Remote Support Tool
*NEW* SDI’s Guide to Selecting a Remote Support Tool In today’s world, more and more businesses are transitioning to remote...
Event Presentations
Evolving Strategy for the Hybrid Era, March 2023
Evolving Strategy for the Hybrid Era    Learn insights for hybrid work success and technology trends in the service desk industry....
Virtual Tools Demos
Automation Tools Day, February 2023
Automation Tools Day, February 2023 Virtual Event (on-demand)   Explore the latest Automation Tool trends and features, and gather new...

Insight Categories

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