Service Desk Resources

The insight you need to drive your services forward and inspire you and your service organisation to be brilliant.

The Insight Library

SDI’s Insight Library is the ultimate service desk & IT support knowledge resource. Many of these resources are open access & some are exclusively for the SDI member community. Feel free to download the resources you need & share.
Virtual Event: Predictive Analysis & Process Automation, August 2022
Predictive Analysis & Process Automation – Virtual Event (on-demand)   Embrace the latest technology to streamline your service delivery!   ...
Virtual Event: Automation Tools Day, June 2022
Our tool demo days are designed to help you navigate the array of ITSM solutions available: watch live demos, explore...
Virtual Event: Service Desk 4.0: Transformation In Action, May 2022
This event focuses on the top priorities for service desks in 2022: chatbots and automation, self service, customer experience, security,...
Virtual Event: Changing Perceptions of IT: XLAs not SLAs, Feb 2022
Watch this free event to discover how IT can increase positive perceptions of their team within their organisation and why moving...
Demo videos
2021 ITSM Tools Demo Day Videos - The Full Collection
The search for the right software solution can be a time-consuming task. We’ve collated all the ITSM tool demonstrations from...
Virtual Event: ITSM Tools Live Software Demo Day, Dec 2021
Choosing new software, especially a shiny new service desk solution, can be so difficult. Would it help to see some...
Virtual Event: 5 Star Managed Service Providers, December 2021
We were joined by some brilliant speakers from world-class managed service providers. During this event we discussed what best practice...
Virtual Event: Higher Education Service Desks, November 2021
We were joined by some brilliant speakers from the world of IT services in the Higher Education sector. The day...
Industry Insight
9 Things You Need To Know About Enterprise Service Management
It’s common today for business employees to work in a separate location to the service desk, whether that’s because an...
Virtual Event: Intelligent Service Desks, October 2021
Learn to become an intelligent service desk and influence your organisation by understanding service intelligence and how AI can transform...
Research Report
Changing Priorities: The Recovery & Regeneration of ITSM
Research Report from SDI & Sunrise Software Brand new research carried out by SDI and sponsored by Sunrise Software highlights...
COVID Reshaping IT Support – Survey Observations & Lessons
Was COVID the tipping point towards digital transformation? To download the findings report from the research discussed in this webinar,...

Insight Categories

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