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Service Desk Resources

The insight you need to drive your services forward and inspire you and your service organisation to be brilliant.

The Insight Library

SDI’s Insight Library is the ultimate service desk & IT support knowledge resource. Many of these resources are open access & some are exclusively for the SDI member community. Feel free to download the resources you need & share.
Virtual Tools Demos
ITSM Tools Demo Day - USA timezone edition - May 2023
ITSM Tools Demo Day – USA Timezone Edition Virtual Event (on-demand)   Embark on an ITSM adventure! These recorded sessions...
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Event
Best Practice and Benchmarking for Service Desk Excellence, May 2023
Best Practice and Benchmarking for Service Desk Excellence – Virtual Event (on-demand)   Attention all IT service operation managers! Are...
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Guide and Product Catalogue
Selecting a Remote Support Tool
*NEW* SDI’s Guide to Selecting a Remote Support Tool In today’s world, more and more businesses are transitioning to remote...
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Event Presentations
Evolving Strategy for the Hybrid Era, March 2023
Evolving Strategy for the Hybrid Era    Learn insights for hybrid work success and technology trends in the service desk industry....
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Virtual Tools Demos
Automation Tools Day, February 2023
Automation Tools Day, February 2023 Virtual Event (on-demand)   Explore the latest Automation Tool trends and features, and gather new...
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Event
Virtual Event: The CX Transformation Playbook, January 2023
The CX Transformation Playbook – Virtual Event (on-demand)   Gain a complete understanding of the CX, DEX and XLAs in...
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Event
Virtual Event: Managing Knowledge Across the Enterprise, December 2022
Managing Knowledge Across the Enterprise – Virtual Event (on-demand)   Explore why knowledge is critical for the future of IT...
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Virtual Tools Demos
ITSM Tools Demo Day, December 2022
ITSM Tools Day, December 1st, 2022 Virtual Event (on-demand)   Explore the latest ITSM Tool trends and features, and gather...
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