SDI’s Insight library (formerly the Big Red Toolbox) is the ultimate service desk knowledge resource. Many of these resources are open access and some are exclusively for the SDI member community. Feel free to download the resources you need and share!

En esta sesión el Dr. Corona, arquitecto de la versión 4 de ITIL, expondráen el idioma español...

Customer Experience in ITSM
Free Insight Report

Insight Report, Background & Methodology Recent SDI research suggested that customer satisfaction is the most significant indicator...

UK ITSM Tools & Technology Market Review SDI has an unparalleled position in the ITSM space whereby...

According to SDI’s industry leading research, there has been a significant increase in the adoption of self-service technologies...

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SDI18DXB speaker Hussam Harakeh, IT Service Desk Lead at King Abdullah University of Science and Technology (KAUST)...

Metrics and reporting can be a significant asset for the service desk, as well the business, by...

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Considering Chatbots
Member Report

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Digital Transformation
Industry Insight

Between March and April 2018, the Digital Transformation survey was sent to a wide variety of service...

Information security is a growing concern – and budget item – for most, if not all, organisations....

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Following the latest iteration of ‘A View From The Frontline’ published earlier this year, SDI and UCISA...

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This is part 11, the final part in The Naked Service Desk Series! The original Naked Service Desk...

This is part 10 in the Naked Service Desk Series The original Naked Service Desk Blog explores the concept...

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