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Service Desk Resources

The insight you need to drive your services forward and inspire you and your service organisation to be brilliant.

The Insight Library

SDI’s Insight Library is the ultimate service desk & IT support knowledge resource. Many of these resources are open access & some are exclusively for the SDI member community. Feel free to download the resources you need & share.
Research Report
The Future of Worklife in ITSM: Tech, trends & the human factor
  The future of worklife in ITSM is poised at a critical juncture, with the convergence of rapid advances in...
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