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Your On-Hand, Virtual Community Of ITSM Experts

Virtual support, directly from the experts:

From business continuity, adopting new tools, implementing new systems to refocussing on objectives, SDI’s “Ask The Experts” service is here to support your business. Ensure your teams keep striving forward and remain motivated by working with SDI’s consultants to help you explore your next set of priorities.

Use the experts to create an action plan, obtain validation for existing plans, or discuss and plot a path out of any challenge your organisation needs to overcome. Our experts will help your organisation take care of itself and as a result, take care of your customers.

Your direct line to a global ITSM expert

Service Desk and support team environments are typically fast-paced, busy and sometimes reactive in nature. It can be difficult for all individuals responsible for the delivery of the service to find time to run improvement initiatives or look outwardly for help. Especially during this current global phase uncertainty. 

However, assistance and guidance from our industry experts has been proven to make tangible improvements to Service Desk and support teams from different industries and sizes.


Key benefits:

How much does it cost?

Non Members

Professional Members

Team & Corporate Members

Laura Hyett
Laura HyettService Desk Manager - Bromford
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"Our Ask The Experts sessions were enjoyable, really useful and filled with constructive feedback, ideas & tips on the subjects we’d asked about. They were particularly useful because I could home in on anything that I was unsure of and get more information or a better understanding there & then..."
Laura Hyett
Laura HyettService Desk Manager - Bromford
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"They were valuable as they were tailored to our questions and brief – and clearly showed us how we compare with other organizations & how we could apply the principals within Bromford..."
Laura Hyett
Laura HyettService Desk Manager - Bromford
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"The trainer (John Noctor) was extremely professional throughout, really knowledgeable and very keen to share his experience to help us."

"Ask The Experts" can be purchased in hourly blocks by clicking the buttons below:

How will the service be delivered?

Once you have purchased a block of hours, you will be able to schedule conversations with SDI subject matter experts. This will be a virtual conversation that is setup by SDI either by telephone or a video conferencing platform and can typically be arranged within 5-10 days of making the request, often much sooner than that.

SDI is offering a unique product in the in IT Service Management space. ‘Ask the Experts’ fills a gap in the industry and allows Service Operations and Service Management professionals to directly engage with subject matter experts quickly and at a very affordable price.

‘Ask the Experts’ provides organisations with quick, convenient and cost effective access to service management experts to help overcome challenges and kick start improvement initiatives. The service is also ideal if your organisation is with limited budget and may not necessarily sign off on a traditional consultancy package, but is still in need of help and assistance.

Patrycja Sobera
Patrycja SoberaGlobal Service Desk Leader - Marsh & McLennan
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"The Service Desk Institute is a globally recognised organisation, advocating the highest levels of performance and service within our industry."

Service Improvement Initiatives

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