Ask The Experts - We're here to support you!

 As the global slowdown is thrust upon us, we now have a fantastic opportunity to shine through adversity – to be adaptable, fast and flexible, to start planing for the next better set of opportunities.

Take back control and use this time to get some new initiatives off the ground, ensure your team keeps learning and stays motivated, work with SDI’s consultants to help you uncover your next set of priorities and get an action plan in place, ensure your team continue to deliver outstanding service to your customers while keeping our workforces working.

Your direct line to a Service Management Pro:

It’s no secret that service desk and service operation environments are typically fast-paced, busy and reactive in nature. It can be difficult for all individuals responsible for the delivery of service to find time to take things to the next level, run improvement initiatives or look outwardly to see how other organisations may do things. Looking outwardly may be overlooked due to availability, time spent away from the day job or budgetary constraints. However, more often than not, simply reaching out to, or having a quick conversation with an experienced industry professional, or a peer that has overcome similar challenges, can really help to create that much needed spark or nudge in the right direction.

Convenient and immediate, virtual support from the experts!

This is where SDI's "Ask The Experts" service can help:

SDI is offering a unique product in the in IT Service Management space. ‘Ask the Experts’ fills a gap in the industry and allows Service Operations and Service Management professionals to directly engage with subject matter experts quickly and at a very affordable price.

‘Ask the Experts’ provides organisations with quick, convenient and cost effective access to service management experts to help overcome challenges and kick start improvement initiatives. The service is also ideal if your organisation is with limited budget and may not necessarily sign off on a traditional consultancy package, but is still in need of help and assistance.

Key benefits:

  • A cost-effective way to access subject matter experts, quickly
  • Fits completely to your schedule, whenever and where ever
  • Hours can be deducted in half-hour increments
  • Unique in the Service Management space
  • Cross-section of consultancy available, experts in different disciplines
Patrycja Sobera
Patrycja SoberaMarsh & McLennan
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"The Service Desk Institute is a globally recognised organisation, advocating the highest levels of performance and service within our industry."

How will the service be delivered?

Once you have purchased a block of hours, you will be able to schedule conversations with SDI subject matter experts. This will be a virtual conversation that is setup by SDI either by telephone or a video conferencing platform and can typically be arranged within 5-10 days of making the request, often much sooner than that.

How much does it cost?

Non Members

  • 5 hours: £675
  • 10 hours: £1200
  • 20 hours: £2200

Professional Members

  • 5 hours: £607.50
  • 10 hours: £1080
  • 20 hours: £1980

Team & Corporate Members

  • 5 hours: £573.75
  • 10 hours: £1020
  • 20 hours: £1870

"Ask The Experts" can be purchased in hourly blocks by clicking the buttons below:

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