Choosing, buying and implementing a new ITSM tool can be a very complex business. With so many now available, selecting the right one for your needs can be an extremely time-consuming and even overwhelming experience. The next step can be even more challenging; implementation of your new tool to optimise efficiency, enabling you to work towards your own unique goals and business needs (which are likely to be ever-changing.)
If you are looking for advice and guidance for your tool selection project, SDI can help. Our tried and tested advisory service has helped many service desks on all or just a part of the tool selection journey.
Whether it’s help uncovering which is the right tool for you, guidance through the invitation to tender process, implementing new tools quickly and efficiently or impartial advice on what options are out there.
“SDI Tool Selection has been greatly appreciated. All the deliverables were very useful adding high value, along with a broader view on ITSM.”
Head of Service Desk, Private European-based Financial Institution.