Service Improvement
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Transform Your IT Services with SDI’s Consultancy Services
Boost IT service performance with expert guidance.
SDI’s Service Improvement Support comes in many forms, a catalogue of consultancy services which are flexible, expert-led and designed to help IT and Service Desk teams accelerate performance, boost efficiency, and deliver greater value to the business.
From targeted diagnostics to full-scale service transformation, we offer hands-on support, virtually or on-site, tailored to your unique service environment. Projects can be small, two to three days or large scale projects that span over 6months or longer.
Our consultants work with you to improve the people, processes, and platforms that power your service delivery — all while aligning with industry-recognised best practices and your strategic business goals.
“All the deliverables were very useful adding high value, along with a broader view on ITSM, thanks to the SDI experience and professionalism.”
Head of Service Desk, Private European-based Financial Institution
“I would definitely recommend the Health Check to those considering an improvement programme. We received constructive, practical advice on where to start and how to align ourselves with industry best practices. We’re seeing the benefits in how the team work together, the quality of what we do and how we are perceived by the business.”
Simon Eldon, Head of Support & Service Delivery, Euromonitor
“For us it was important to go to the directors and say this will massively improve not just service but customer expectation and satisfaction.”
Gregg Winkel, Platform Support Team Leader, Domino’s Pizza
Consultancy Case Studies Download Brochure
Example Projects
Our improvement programmes and advisory services are used by organisations across the globe and are built around your challenges, goals and timeline. Choose from a wide range of expert-led services, including:
- Service ‘Health Check’: A full diagnostic of your service operation—identifying strengths, weaknesses, and actionable improvements in a plan to ensure you can move forward at pace.
- ITSM Tool Selection: Support at any stage of your ITSM tool journey, from requirements gathering to full implementation and deployment.
- Customer Experience Enhancement: Optimise and improve every touchpoint to deliver consistent, high-quality service experiences.
- Service Management Optimisation: Improve workflows and collaboration across wider IT teams, not just the service desk.
- Continual Improvement Strategy: Develop and embed a culture of continuous improvement to future-proof your IT service strategy.
As well as areas such as Strategic Planning and Governance, Service Design and Process Optimisation, Service Desk and Support Optimisation, ITSM Tooling and Implementation, Assessment and Improvement, Project and Change Management, Disaster Recovery and Continuity, Cloud and Specialised IT Services, Experience Management, Coaching and Mentoring and many more.
Common Service Challenges We Help Solve:
🔹 Outdated or inefficient ITSM processes
🔹 Poor visibility of performance metrics
🔹 Low customer satisfaction and inconsistent experiences
🔹 Lack of direction in tool selection or configuration
🔹 Service Desk under pressure but under-resourced
🔹 Struggling to implement a continuous improvement culture
🔹 Disconnect between IT support and business priorities
If any of this sounds familiar, you’re in the right place.
Explore how we can help transform your IT service performance. For focused, expert advice tailored to your challenges, SDI's Chief Customer Success Officer, John Noctor, is available for a free 30-minute practical, advisory session designed to give you immediate value on how to tackle your most pressing challenges.
Book a free consultation
Real examples of our service improvement projects
View case studies
Euromonitor’s Global Support Team Share Transformation Journey
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How Glasgow Caledonian University achieved 95% customer satisfaction
Learn MoreTalk to Us!
Have a question or a service challenge you’d like to discuss? Or would you like to see our full catalogue of services? Use the form to get in touch.
Whether you need advice, support, or just want to explore what’s possible—reach out, we’re here to help.
About You
Thousands of Members Worldwide
Expert ITSM Knowledge
Over 35 years in ITSM Industry
