Service Desk Health Check

You want to keep your service desk performing well but sometimes something just isn’t quite right and you’re not sure what it is. We can help you with a thorough service desk check-up carried out by an experienced SDI service desk specialist. Whether it be troubleshooting or recovery, managing change or transformation or an in-depth gap analysis of your operations capability; you’ll receive impartial, practical advice and a comprehensive report outlining actionable recommendations to realise your service potential.

What is a Health Check?

It’s not always easy to tell how healthy your service desk and sometimes you need to seek the opinion of an experienced ‘service desk doctor’ to give you a bit of a check-up. To ensure your service desk is in the best possible health, the SDI health check is designed to help you diagnose where your service is performing and highlight any areas for improvement.

Health checks are carried out on-site by one of our experienced consultants using an engaging and collaborative methodology. Over two to three days, they will conduct discovery engagements and observations, presenting their findings and recommendations in a formal presentation and a detailed report.

Discover the benefits that a health check can bring to your service desk – download the brochure>>

Talk to us!

Book your free consultation conversation with one of our experienced service desk consultants today.


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