A ‘start-up’ service desk might be the result of two existing operations merging together for the first time, a recent overhaul, or simply a brand new ‘greenfield site.’ Whichever category you fall into, it can be difficult tackling all the vital components necessary to providing a good service. Quite often key elements get overlooked or not even considered and this can cause difficult repercussions further down the line.
Using SDI’s industry best-practice, knowledge and experience can help you factor in all the necessary features when setting up your service such as SLAs, onboarding and service adaptation to future requirements. To find out more about our Start-up Service you can arrange a service improvement call or send us an enquiry.
“When I realised what SDI could offer us, I can honestly say it blew me away!”
Simon Brunger, Head of User Support, Capita
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