Service Improvement
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Use this form to get in touch. We are here to support service desk and IT Support teams to be even more brilliant! We look forward to hearing from you.
What is SDI service improvement?
Boost IT service performance with expert guidance.
SDI’s Service Improvement Support service helps organisations boost the efficiency and effectiveness of their IT services. We offer a complete range of practical support services carried out virtually or on-site and tailored to your unique service offering. Whether you need to focus on people, processes, technology, our experts create a tailored service improvement solution that aligns perfectly with your strategic goals to drive measurable results.
“All the deliverables were very useful adding high value, along with a broader view on ITSM, thanks to the SDI experience and professionalism.”
Head of Service Desk, Private European-based Financial Institution
“I would definitely recommend the Health Check to those considering an improvement programme. As a management team, we committed to being open and honest with our SDI Consultant about what we were doing and not doing. In turn, we got back constructive, practical advice on where to start and how to align ourselves with industry best practices. We’re seeing the benefits in how the team work together, the quality of what we do and how we are perceived by the business.”
Simon Eldon, Head of Support & Service Delivery, Euromonitor
“For us it was important to go to the directors and say this will massively improve not just service but customer expectation and satisfaction.”
Gregg Winkel, Platform Support Team Leader, Domino’s Pizza
Real examples of our service improvement projects
View case studies
Euromonitor’s Global Support Team Share Transformation Journey
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How Glasgow Caledonian University achieved 95% customer satisfaction
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🔍 What We Offer
Our improvement programmes are used by organisations across the globe and are built around your challenges, goals and timeline. Choose from a wide range of expert-led services, including:
- Service ‘Health Check’: A full diagnostic of your service operation—identifying strengths, weaknesses, and actionable improvements in a plan to ensure you can move forward at pace. See how Euromonitor benefited.
- ITSM Tool Selection: Support at any stage of your ITSM tool journey, from requirements gathering to full implementation and deployment.
- Customer Experience Enhancement: Optimise and improve every touchpoint to deliver consistent, high-quality service experiences.
- Service Management Optimisation: Improve workflows and collaboration across wider IT teams, not just the service desk.
- Continual Improvement Strategy: Develop and embed a culture of continuous improvement to future-proof your IT service strategy.
As well as areas such as Strategic Planning and Governance, Service Design and Process Optimisation, Service Desk and Support Optimisation, ITSM Tooling and Implementation, Assessment and Improvement, Project and Change Management, Disaster Recovery and Continuity, Cloud and Specialised IT Services, Experience Management, Coaching and Mentoring and many more.
Ready to Start Improving?
Let’s explore how we can help transform your IT service performance.
For focused, expert advice tailored to your challenges, SDI’s Chief Customer Success Officer, John Noctor, is available for a free 30-minute practical, advisory session designed to give you immediate value on how to tackle your most pressing challenges.
Who is John Noctor?
John is one of the most experienced ITSM professionals in the industry. With over 25 years of hands-on experience in IT service management, John has supported hundreds of organisations across the public and private sectors to optimise their service delivery, drive continual improvement, and implement effective, practical change.
He is the Chief Customer Success Officer at SDI, a frequent keynote speaker, and an accredited expert in ITIL and service excellence frameworks. Plus he’s also one of the nicest humans in ITSM you’ll ever meet!
Focused, expert advice tailored to your challenges. Book your session today – limited slots available.
Book a free consultation
Talk to Us!
Have a question or a service challenge you’d like to discuss? Or you’d like to see our full catalogue of services? Use the form to get in touch.
Whether you need advice, support, or just want to explore what’s possible—reach out, we’re here to help.
About You
Thousands of Members Worldwide
Expert ITSM Knowledge
Over 35 years in ITSM Industry
