What are Service Improvement Plans?

Well defined and easy to follow service improvement plans are key to any high performing service desk. SDI works with companies all over the world to help improve specific areas of their service. We provide practical step by step advice, guidance and support in order to transform your service into a top performing service desk operation.

Flexibility is our strength

We can offer a solution for any budget, whether it’s a one day practical service improvement workshop or a six month tool selection and implementation project. Our service improvement plans are completely adjustable to your service desk. We do this to ensure that your team, budget, goals and organisation are always at the forefront of the process, in order to attain the best possible results for service improvement. The plans we offer can focus on any aspect of your service desk whether that be people, processes, technology or something else. It’s up to you what improvement area you’d like to focus on and your plan will be tailored to your exact needs.

How does it work?

Think of our consultants as a critical friend, helping you to focus on what is important for your organisation and guiding you through the implementation of new changes. Our improvement plans can be used to:

  • Uncover the outcomes that really matter to you and your team
  • Identify the areas that need improvement
  • Create an actionable road map to support your continual service improvement activities
  • Highlight the real value of the IT support and service desk teams to the wider organisation
  • Engage with people to support, motivate and empower; inspiring them to take action

Talk to us!

Enter your details in the form on this page to start your service improvement journey today!
Let us help you find the solution quickly, easily and effectively!

Download our Service Improvement Brochure for more info.

Service Improvement Help


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