How can we help?

Well defined and easy to follow service improvement plans are key to any high performing service desk. SDI work with companies all over the world to help improve specific areas of their service. We provide practical step by step advice, guidance and support in order to transform your service into a top performing service desk operation.

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Flexibility is our strength

We can offer a solution for any budget, whether it’s a one day practical service improvement workshop or a six month tool selection and implementation project. Our plans are completely adjustable to your service desk. We do this to ensure that your team, budget, goals and organisation are always at the forefront of the process, in order to attain the best possible results for service improvement. The plans we offer can focus on any aspect of your service desk whether that be people, processes, technology or something else. It’s up to you what improvement area you’d like to focus on and your plan will be tailored to your exact needs.

How does it work?

Think of our consultants as a critical friend, helping you to focus on what is important for your organisation and guiding you through the implementation of new changes. Our improvement plans can be used to:

• Identify the areas that need the most attention and receive expert recommendations to transform these areas
• Create an actionable road map to support your continual service improvement needs
• Highlight the real value of the IT support and service desk teams to the wider organisation
• Engage with people to support, motivate and empower; inspiring them to take action
• See tangible results and improved metrics…and much more!