Welcome to Tools & Technology!

Here you’ll find up to date advice, industry insight, events and current discussions about ITSM tools and technology for the service desk community.


The Latest Industry Tools and Software:

The NEW ITSM Buyer’s Guide

The ITSM Buyer’s Guide (version 11) provides you with a great insight into a number of the tools and services that are available on the market today. This edition is packed full of useful hints and tips, case studies and supplier feature articles.
Take me to ITSM Buyer’s Guide >>


ITSM Online Software Exhibition

Did you know SDI have their own Online ITSM Tools Exhibition? You can visit this on-demand demonstration of software suppliers from the comfort of your own desk! Watch these product demo videos for a taster of the various latest tools on the market.
Take me to the online exhibition >>



Selecting the Right Tool:

Tool Selection Service

SDI have a specifically designed service to support you through the tool selection process. We provide an extensive set of templates, specifications, analysis tools and vast industry experience to help you through the process and ensure successful implementation. Finding a vendor with a good track record who provides excellent products with an on-going commitment to successful implementation can be a daunting task. We can create a tailored plan to provide the best support for your service desk. Learn more about our Tool Selection Service >>


10 Steps to Tool Selection

There are 10 simple steps we recommend you take to ensure your new ITSM tool selection and implementation project are successful. Of course you also need to research the market, understand changing trends and know of upcoming technologies, but our free 10 steps guide is a good place to start!
(This file may go straight into your downloads folder) Download the 10 Steps to Tool Selection Guide >>


Upcoming Events:

Learn about the latest software tools, see demos and meet the vendors.
Free Event
Book Now >>






Join us for topics such as intelligent business data use, predictive IT support, service automation and customer experience.
Free Event
Book Now >>





Latest Blogs & Insight:

Recent articles and findings on Tools and Technology in the industry will be posted here:

▀  Blog- What’s the next support channel? 
▀ Blog – Industry 4.0, Service Automation
▀  Blog – What does Customer Experience (CX) Mean for IT Service Desks?
▀  Free Intelligence Report – UK ITSM Tools & Technology Market Review

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