Welcome to Tools & Technology!

Here you’ll find up to date advice, industry insight, events and current discussions about ITSM tools and technology for the service desk community.


The Latest Industry Tools and Software:

IT Buyer’s Guide

The IT Buyer’s Guide is the definitive guide to the latest tools and technologies available for IT service operations. It explores some of the industry’s top ITSM tools and software suppliers and therefore makes a great resource to have before going out to tender or starting your tool selection journey.
Take me to IT Buyer’s Guide >>


ITSM Online Software Exhibition

Did you know SDI have their own Online ITSM Tools Exhibition? You can visit this on-demand demonstration of software suppliers from the comfort of your own desk! Watch these product demo videos for a taster of the various latest tools on the market.
Take me to the online exhibition >>



Selecting the Right Tool:

Tool Selection Service

SDI have a specifically designed service to support you through the tool selection process. We provide an extensive set of templates, specifications, analysis tools and vast industry experience to help you through the process and ensure successful implementation. Finding a vendor with a good track record who provides excellent products with an on-going commitment to successful implementation can be a daunting task. We can create a tailored plan to provide the best support for your service desk. Learn more about our Tool Selection Service >>


10 Steps to Tool Selection

There are 10 simple steps we recommend you take to ensure your new ITSM tool selection and implementation project are successful. Of course you also need to research the market, understand changing trends and know of upcoming technologies, but our free 10 steps guide is a good place to start!
(This file may go straight into your downloads folder) Download the 10 Steps to Tool Selection Guide >>


Upcoming Events:

Learn about the latest software tools
Free Event
Book Now >>





SDI19 is the 32nd service desk conference hosted by SDI.
This event will bring together a record number of IT service professionals from over twenty countries from every industry imaginable.
Book Now >>



Webinar: Integrating & Automating Processes & Tools
What is causing your organisation to miss out on customer adoption and (ROI)? Instead of the wrong processes, the problem may lie with integration & automation.
Book Now >>


Latest Blogs & Insight:

Recent articles and findings on Tools and Technology in the industry will be posted here:

▀  Blog- What’s the next support channel? 
▀ Blog – Industry 4.0, Service Automation
▀  Blog – What does Customer Experience (CX) Mean for IT Service Desks?
▀  Free Intelligence Report – UK ITSM Tools & Technology Market Review

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