Welcome to Tools & Technology!

Here you’ll find up to date advice, industry insight, events and current discussions about ITSM tools and technology for the service desk community.


The Latest Industry Tools and Software:

The NEW ITSM Buyer’s Guide

The ITSM Buyer’s Guide (version 11) provides you with a great insight into a number of the tools and services that are available on the market today. This edition is packed full of useful hints and tips, case studies and supplier feature articles.
Take me to ITSM Buyer’s Guide >>


ITSM Online Software Exhibition

Did you know SDI have their own Online ITSM Tools Exhibition? You can visit this on-demand demonstration of software suppliers from the comfort of your own desk! Watch these product demo videos for a taster of the various latest tools on the market.
Take me to the online exhibition >>



Help Selecting the Right Tool:

10 Steps to Successful ITSM Tool Selection

10 steps to ITSM

Changing your ITSM tool is a colossal task. But if you take all the necessary steps and streamline the process, the advantages will far outweigh the challenges. There are 10 key steps that SDI recommend to ensure the journey to select and implement a new ITSM tool is a successful one. Download 10 Steps leaflet>>

Tool Selection Service

SDI have a specifically designed service to support you through the tool selection process. We provide an extensive set of templates, specifications, analysis tools and vast industry experience to help you through the process and ensure successful implementation. We can create a tailored plan to provide the best support for your service. Learn more about our Tool Selection Service >>


Upcoming Events:

 Learn about the latest software tools, see demos and meet the vendors. Free Event  Book Now >>


Join us for topics such as intelligent business data use, predictive IT support, service automation and customer experience.
Free Event
Book Now >>




Latest Blogs & Insight:

Recent articles and findings on Tools and Technology in the industry will be posted here:

▀  Blog- What’s the next support channel? 
▀ Blog – Robotic Process Automation (RPA) In A Nutshell
▀  Blog – What does Customer Experience (CX) Mean for IT Service Desks?
▀  Free Intelligence Report – UK ITSM Tools & Technology Market Review

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