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16.05.25
Surrounded by Intelligence: Our New Reality
About the Author John Noctor, Chief Delivery Officer, SDI. Dedicated to driving customer success and delivering exceptional customer experiences, John is an...
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08.05.25
Members only 
Improve Your Service Desk with May’s Premium Template Pack
We're excited to launch the first in a new monthly series of downloadable premium template packs exclusively for Premium Members.
This month’s release includes:
...
07.05.25
The Global Best Practice Standard for Service Desk – Version 9
NEW Version 9.0 Available Now The Global Best Practice Standard for Service Desk is one of the most powerful tools available to support your continual improvement...
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29.04.25
Employee Wellbeing in IT: How Resilient Professionals Thrive Under Pressure
Why burnout isn’t inevitable, and how the right training can help IT professionals build lasting resilience. Let’s start with the obvious: working in IT isn’t really a...
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04.04.25
SDI Spark Conference 2025 Recap: What You Loved & Learned
What an incredible two days at Spark 2025! We're still buzzing from the brilliant atmosphere, conversations, and fantastic feedback from everyone who attended this year’s...
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04.04.25
Members only
The Chief Experience Officer’s Role in Elevating Customer Experience [Guide]
There is a growing importance of CX leadership in driving business success. According to McKinsey analysis, companies in the United States that are leaders of CX achieved...
31.03.25
SDI Awards 2025
A Night to Remember – Thank You! What an unforgettable celebration of service excellence! The SDI Awards 24-25 brought together the brightest minds and most dedicated...
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28.03.25
Celebrating Excellence: Meet the 2025 SDI Distinguished Industry Contributors
This year’s SDI Awards night was nothing short of magical as we celebrated our industry’s brilliant service desk and support teams. At SDI, we believe that true progress...
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17.03.25
How AI is Reshaping IT Jobs: Three Key Changes
How AI is Reshaping IT Jobs: Three Key Changes A recent article by Freshworks explored the transformative impact of artificial intelligence (AI) on IT...
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