The Service Desk Institute produces internationally recognised standards for service desk and IT support professionals which set out clear definitions for the key service desk roles of Service Desk Manager and Service Desk Analyst.

These internationally recognised standards form the basis of SDI’s Service Desk Manager (SDM) and Service Desk Analyst (SDA) training courses and exams, managed by APMG International. Both courses lead to service desk qualifications that are recognised worldwide.

Click on the image below to download your own copy of the standards.

                                        

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