Superstars Of The Service Desk And Support World Unite!

Posted on Tuesday 26 March 2024.

spark event

Drumroll, Please!

The Service Desk Institute, your go-to authority in the service desk and support universe, is excited to announce the long-awaited return of the SDI Conference and Awards to its pre-pandemic stomping ground at the Hilton Metropole Birmingham, just a hop, skip, and a jump from the NEC in Birmingham. Get ready to mark those calendars for 27 and 28 March 2025, because this is going to be one epic celebration you won’t want to miss!

Hilton Birmingham

Get ready for two days of non-stop action

 After a whirlwind of brainstorming sessions and careful consideration, SDI has picked this prime location for its stellar travel connections and shiny, newly renovated venue. Translation? The global service desk and support squad can converge for some serious networking, learning, and partying in a space that’s top-notch and totally accessible.

The SDI Conference and Awards aren’t just your run-of-the-mill events—they’re the ultimate fiesta for service and support superstars of the world. Picture this: two days and one evening packed with learning, growth, and a whole lot of fist-pumping moments as we shine a spotlight on the best of the best in the biz.

Join us we roll out the red carpet for the SPARK Conference—a place where industry leaders swap stories, strategies, and a few trade secrets. Get ready for some serious brainpower as our top-notch speakers dish out the goods over two days of non-stop action.

But hey, this is just the tip of the iceberg! Keep your eyes peeled for more deets on the program for this must-attend ITSM bash—we promise it’s going to be off the charts! 

We believe learning shouldn’t come at a price…

For now though, we’ll let you in to a secret. Accessibility is paramount to team SDI and we believe that invaluable industry networking and learning shouldn’t come at a price. Book before 31 May 2024 and you’ll save up to a whopping 60% on tickets. We’ll also bestow on you VIP status so as an early booker you can enjoy the amazing VIP luxuries we have planned!

When other ITSM conferences are charging an eye watering £650 at earlybird, SDI Conference tickets can be snapped up from just £270 +VAT for the full two-days. Numbers of ‘blind bird’ tickets are capped so when they are gone, they are gone. Get in quick!

To book before the website is live, simply drop an email [email protected]click to download the price list.

Let’s talk dates, because we’ve got some serious shenanigans planned

1 April, 2024: SDI Awards entry portal cracks open like a treasure chest!

31 May 2024: Up to 60% blind bird ticket discounts end (earlier if they sell out sooner!)

3 September, 2024: Last call for entries—make it snappy!

30 September, 2024: Shortlisted superstars get the nod.

Week commencing 14 October, 2024: The nail-biting shortlisted judging showdown begins.

Week commencing 21 October, 2024: Finalists are announced.

31 October 2024: Discounted loyalty ticket prices finish.

w/c 4 November, 2024: Our crack team of Best Service Desk Judges hits the road.

w/c 4 November, 2024: Best Managed Service Provider Judges bring their A-game.

31 October, 2024: Discounted earlybird ticket prices end.

27 March, 2025: The SDI Conference begins—let the good times roll!

Evening of 27 March, 2025: Winners take cente stage at the SDI Awards Gala Celebration, The Hilton Metropole, Birmingham, UK.

28 March, 2025: The SDI Conference concludes—until next time…

Jot down these dates for future SDI Conferences & Awards:

18, 19, 20 March, 2026
10,11,12 March, 2027

Is this your year to shine?

So, listen up, all you fabulous organisations with service and support teams that are the stuff of legends—this is your time to shine! Show off your awesomeness at the SDI Awards and join us for a gala dinner that’ll be the talk of the town. Expect cheers, applause, and maybe even a little bubbly to toast your remarkable achievements!

For all the juicy details about the SDI Awards and how to get in on the action, hop on over to SDI Awards 2024-25 . And just so you know it’s completely FREE to enter.

Join us as we gear up for the party of the year and celebrate excellence, innovation, and sheer awesomeness within the service desk and support community.

Got questions? Need the inside scoop? Reach out to us: [email protected] and one of our conference and awards team will get back to you.

Let’s make the 2025 SDI Conference and Awards a bash to remember!



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