We had a chat with the Service Desk Analyst of the Year 2020 Awards Finalists…

Posted on Tuesday 24 November 2020.

Service Desk Analyst of the Year 2020 finalists Billy Abbas (Leeds Beckett University), Cameron McKenzie (Fujitsu) and Sal De Franco (Bloomberg) answered a few questions ahead of the IT Service & Support Awards ceremony…   What made you decide to enter the awards? Billy – For the past two years Leeds Beckett has won the



Celebrate with the IT Service & Support Awards finalists of 2020

Posted on Monday 2 November 2020.

On Thursday 14th November 2019, our awards shortlist united in Birmingham for the IT Service & Support Awards 2020 judging day. The judges then had the impossible task of narrowing down the shortlist to just 3 desks/individuals per category. We would like to say a massive congratulations to all of our shortlist and finalists and



WE’RE PROUD TO REVEAL OUR AWARD WINNERS…

Posted on Friday 5 April 2019.

On Tuesday 26 March 2019, IT service professionals turned up in force, dressed to impress for SDI’s 24th annual IT Service & Support Awards 2019 in Birmingham! One of the biggest celebrations of the year for service desk users; the awards gala dinner welcomed over 600 people from across the industry worldwide to come together



A Quick Word With ‘Best Large Enterprise Managed Service Provider’ Award Finalists CAE

Posted on Monday 18 March 2019.

We managed to grab a quick word with ‘Best Large Enterprise Managed Service Provider 2019’ award finalists CAE Technology Services, where they let us in on their top tips to success…   What made you decide to enter the awards?   CAE embarked on the SDI Certification Journey in December 2017 with our initial audit. We



Double Award Finalists Allstate Northern Ireland Reveal Their Key To Success!

Posted on Tuesday 12 March 2019.

Allstate Northern Ireland are finalists in 2 brilliant categories this year – ‘Best Service Desk’ and ‘Best Service Improvement Project’. We had the chance to ask them a few questions about their awards experience so far, and what their key to success is!   What made you decide to enter the awards? We are proud



Award finalists ICL Services discuss how they plan to evolve their service desk

Posted on Tuesday 5 March 2019.

ICL Services are finalists in 2 brilliant award categories this year – ‘Best Large Enterprise Managed Service Provider’ and ‘Best Automation Project’. They have kindly answered some of our questions ahead of the IT Service & Support Awards next month…   What made you decide to enter the awards?   We did a great job relating to the process improvement of ticket handling,



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