WE’RE PROUD TO REVEAL OUR AWARD WINNERS…

Posted on Friday 5 April 2019.

On Tuesday 26 March 2019, IT service professionals turned up in force, dressed to impress for SDI’s 24th annual IT Service & Support Awards 2019 in Birmingham! One of the biggest celebrations of the year for service desk users; the awards gala dinner welcomed over 600 people from across the industry worldwide to come together

Read More



A Quick Word With ‘Best Large Enterprise Managed Service Provider’ Award Finalists CAE

Posted on Monday 18 March 2019.

We managed to grab a quick word with ‘Best Large Enterprise Managed Service Provider 2019’ award finalists CAE Technology Services, where they let us in on their top tips to success…   What made you decide to enter the awards?   CAE embarked on the SDI Certification Journey in December 2017 with our initial audit. We

Read More



Double Award Finalists Allstate Northern Ireland Reveal Their Key To Success!

Posted on Tuesday 12 March 2019.

Allstate Northern Ireland are finalists in 2 brilliant categories this year – ‘Best Service Desk’ and ‘Best Service Improvement Project’. We had the chance to ask them a few questions about their awards experience so far, and what their key to success is!   What made you decide to enter the awards? We are proud

Read More



Award finalists ICL Services discuss how they plan to evolve their service desk

Posted on Tuesday 5 March 2019.

ICL Services are finalists in 2 brilliant award categories this year – ‘Best Large Enterprise Managed Service Provider’ and ‘Best Automation Project’. They have kindly answered some of our questions ahead of the IT Service & Support Awards next month…   What made you decide to enter the awards?   We did a great job relating to the process improvement of ticket handling,

Read More



Double award finalists Retail Assist share their top tips & success story

Posted on Tuesday 5 March 2019.

Retail Assist are finalists in an amazing 2 categories – ‘Best Small Enterprise Managed Service Provider’ and ‘Best Service Desk CX’ 2019. They have kindly taken the time to speak to us about their awards experience and what initiative they have implemented to improve their service desk!   What made you decide to enter the

Read More



Double award WINNERS Wipro let us in on what makes their service desk stand out

Posted on Tuesday 5 March 2019.

Wipro are winners of an amazing 2 awards – ‘Best Large Enterprise Managed Service Provider’ and ‘Best Automation Project 2019’. They have spoken to us about their automation journey and let us in on their top tips for a successful service desk. We’re also lucky enough to hear about their exciting future plans for ‘The

Read More



MESSAGE US
close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.
X