SDI’s training qualification courses, workshops and learning events can help you improve your team’s service levels by ensuring that your IT service knowledge is right up-to-date. Whatever stage you are at in your career you can never afford to stop learning!

 

Training courses include; Service Desk Manager, Senior Analyst to Team Leader and
Service Desk Analyst. We also offer one day workshops and bespoke in-house training. All of our courses aim to provide you and your team with practical, meaningful, relevant and effective information. Gain skills to help improve the service you give throughout your career.

Below are our upcoming courses available to you at our venues in Manchester, Leeds, Birmingham and Kent.

Order By
Online course Find out more
Service Desk Manager

03 - 06 July 2017

Master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success. Service Desk Manager course overview Defining strategic requirements – plan for the strategic development of the service desk within an organisation’s overall business goals. Developing a strategic role –...

Location:

Virtual - At your laptop or PC

Price:

Non-member: £1,811.00
Member price: £1,629.90 (login)

Duration:

4 Days

Senior Analyst to Team Leader

10 - 11 July 2017

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk. Senior Analyst to Team Leader course overview The SDI Senior Analyst to...

Location:

Kent

Price:

Non-member: £761.00
Member price: £684.90 (login)

Duration:

2 Days

Service Level Management

12 July 2017

Discover how to manage the processes and relationships involved in delivering high-quality services through the creation of professional agreements and contracts with this in-depth one-day workshop. What is it about Developing, writing and implementing the processes and documentation that define the expectations of customers, service providers and suppliers in...

Location:

Kent

Price:

Non-member: £520.00
Member price: £468.00 (login)

Duration:

1 Day

Service Desk Analyst

01 - 03 August 2017

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. SDA Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: Roles and responsibilities – learn about everything you need...

Location:

London

Price:

Non-member: £1,154.00
Member price: £1,038.60 (login)

Duration:

3 Days

Service Desk Manager

07 - 10 August 2017

Master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success. Service Desk Manager course overview Defining strategic requirements – plan for the strategic development of the service desk within an organisation’s overall business goals. Developing a strategic role –...

Location:

Kent

Price:

Non-member: £1,811.00
Member price: £1,629.90 (login)

Duration:

4 Days

Service Desk Analyst

11 - 13 September 2017

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. SDA Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: Roles and responsibilities – learn about everything you need...

Location:

Kent

Price:

Non-member: £1,154.00
Member price: £1,038.60 (login)

Duration:

3 Days

Online course Find out more
Service Desk Analyst

15 - 17 September 2017

This course is held on 3 consecutive fridays – 15th / 22nd / 29th September and equips the support analyst with the skills essential to deliver excellent levels of customer service and support. SDA Course Overview in brief: This course contains 11 modules that are core to the role...

Location:

Virtual - At your laptop or PC

Price:

Non-member: £1,154.00
Member price: £1,038.60 (login)

Duration:

3 Days

Service Desk Analyst

18 - 20 September 2017

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. SDA Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: Roles and responsibilities – learn about everything you need...

Location:

Birmingham

Price:

Non-member: £1,154.00
Member price: £1,038.60 (login)

Duration:

3 Days

Service Desk Manager

25 - 28 September 2017

Master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success. Service Desk Manager course overview Defining strategic requirements – plan for the strategic development of the service desk within an organisation’s overall business goals. Developing a strategic role –...

Location:

Birmingham

Price:

Non-member: £1,811.00
Member price: £1,629.90 (login)

Duration:

4 Days

Service Desk Analyst

02 - 04 October 2017

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. SDA Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: Roles and responsibilities – learn about everything you need...

Location:

Kent

Price:

Non-member: £1,154.00
Member price: £1,038.60 (login)

Duration:

3 Days

Customer Satisfaction Surveys

05 October 2017

This one-day workshop is for everyone involved in the production and delivery of satisfaction surveys for customers of IT support services. Customer Satisfaction Survey course overview Objectives and purpose – understand the reasons for performing a CSS and explore the variety of surveys available. Customer engagement – explore the importance...

Location:

Kent

Price:

Non-member: £520.00
Member price: £468.00 (login)

Duration:

1 Day

Service Desk Analyst

09 - 11 October 2017

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. SDA Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: Roles and responsibilities – learn about everything you need...

Location:

Manchester

Price:

Non-member: £1,154.00
Member price: £1,038.60 (login)

Duration:

3 Days

Senior Analyst to Team Leader

12 - 13 October 2017

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk. Senior Analyst to Team Leader course overview The SDI Senior Analyst to...

Location:

Manchester

Price:

Non-member: £761.00
Member price: £684.90 (login)

Duration:

2 Days

Service Desk Manager

16 - 18 October 2017

Master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success. Service Desk Manager course overview Defining strategic requirements – plan for the strategic development of the service desk within an organisation’s overall business goals. Developing a strategic role –...

Location:

Leeds

Price:

Non-member: £1,811.00
Member price: £1,629.90 (login)

Duration:

3 Days

Online course Find out more
Service Desk Manager

03 - 05 November 2017

Master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success. Service Desk Manager course overview Defining strategic requirements – plan for the strategic development of the service desk within an organisation’s overall business goals. Developing a strategic role –...

Location:

Virtual - At your laptop or PC

Price:

Non-member: £1,811.00
Member price: £1,629.90 (login)

Duration:

3 Days

Service Desk Analyst

06 - 08 November 2017

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. SDA Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: Roles and responsibilities – learn about everything you need...

Location:

Kent

Price:

Non-member: £1,154.00
Member price: £1,038.60 (login)

Duration:

3 Days

Senior Analyst to Team Leader

13 - 14 November 2017

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk. Senior Analyst to Team Leader course overview The SDI Senior Analyst to...

Location:

Kent

Price:

Non-member: £761.00
Member price: £684.90 (login)

Duration:

2 Days

Service Desk Analyst

13 - 15 November 2017

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. SDA Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: Roles and responsibilities – learn about everything you need...

Location:

Leeds

Price:

Non-member: £1,154.00
Member price: £1,038.60 (login)

Duration:

3 Days

Service Desk Manager

20 - 23 November 2017

Master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success. Service Desk Manager course overview Defining strategic requirements – plan for the strategic development of the service desk within an organisation’s overall business goals. Developing a strategic role –...

Location:

Kent

Price:

Non-member: £1,811.00
Member price: £1,629.90 (login)

Duration:

4 Days

Service Desk Analyst

04 - 06 December 2017

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. SDA Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: Roles and responsibilities – learn about everything you need...

Location:

Kent

Price:

Non-member: £1,154.00
Member price: £1,038.60 (login)

Duration:

3 Days

SDI's Live Virtual Training

SDI’s live online training is a fully interactive, instructor led training experience, hosted through SDI’s new online Adobe ConnectPro training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates. You will be provided with a voucher for the qualification exam which you can take at a time and online through APMG. APMG International contact candidates directly via email with details about how to book an exam.

SDI's Live Virtual Training

SDI’s live online training is a fully interactive, instructor led training experience, hosted through SDI’s new online Adobe ConnectPro training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates. You will be provided with a voucher for the qualification exam which you can take at a time and online through APMG. APMG International contact candidates directly via email with details about how to book an exam.

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