Training For Developing A Top Performing Team Of Service Desk Professionals

SDI is in a unique position as creator of the globally recognised service desk Professional Standards and partnering with PeopleCert to offer qualifications for service desk professionals.

SDI’s Professional Standards are frequently reviewed by an international committee of industry experts, top service management professionals and specialist ITSM practitioners so that our qualifications, training courses and learning workshops are based on the most recent, industry-leading best practice.

Every SDI training course is available for delivery in-house and can be made bespoke to you and your team’s needs. Talk to us about your requirements using live chat, send an enquiry, call +44 (0)1689 889 100 or email us at

Courses Categories

2-5 December 2019
Virtual- at your PC
3-5 December 2019
Bonhill House, London
10 December 2019
Maple House, Birmingham
17 January 2020
Bonhill House, London
21-23 January 2020
Bonhill House, London
27-30 January 2020
Maple House Birmingham
3-6 February 2020
Bonhill House, London
11-13 February 2020
Virtual- at your PC
17-18 February 2020
Virtual- at your PC
25 February 2020
Bonhill House, London
3-5 March 2020
Bonhill House, London
9-12 March 2020
Novotel Manchester Centre
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