Training and Development with SDI

SDI sets the ‘Global Best Practice Standard for Service Desk’, which is frequently reviewed by an international committee of industry experts, top service management professionals and specialist ITSM practitioners. This means our qualifications, training courses and learning workshops are based on the most recent, industry-leading best practice. Helping you to develop a top performing service desk and team of professionals.

SDI is excited to announce that we are also teaming up with Global Knowledge, the Number 1 Provider of Certified ITIL Training Globally. We are offering exclusive discounts for this course which you cannot find anywhere else. ITIL4 will help support your organisation on its journey through digital transformation and adoption of best practice, whilst also strongly complementing our Service Desk Analyst training course. Explore your exclusive ITIL4 discounts and offering here. 

See below for our Course Calendar

These courses can all be delivered in-house: Please call +44 (0)1689 889 100 or email hello@sdi-e.com for more details.

Order By
Service Desk Manager

22 - 25 July 2019

Master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success. Service Desk Manager course overview Defining strategic requirements – plan for the strategic development of the service desk within an organisation’s overall business goals. Developing a strategic role – define the...

Location:

London

Price:

Non-member: £1,874.00
Member price: £1,686.60 (login)

Duration:

4 Days

Online course Find out more
Service Desk Manager

05 - 08 August 2019

Master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success. Service Desk Manager – Virtual Course Overview Defining strategic requirements – plan for the strategic development of the service desk within an organisation’s overall business goals. Developing a strategic role –...

Location:

Virtual - At your laptop or PC

Price:

Non-member: £1,874.00
Member price: £1,686.60 (login)

Duration:

4 Days

Service Desk Analyst

13 - 15 August 2019

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: • Roles and responsibilities – learn about everything you need...

Location:

London

Price:

Non-member: £1,192.00
Member price: £1,072.80 (login)

Duration:

3 Days

Online course Find out more
SDI’s ITIL4 Foundation Virtual Course

22 - 23 August 2019

This is a two day course giving an introduction to the ITIL4 Framework, its core concepts, structure and guidance.   Who will benefit?       This course is aimed at all levels of IT service professionals and users involved in the provision or receipt of IT Services in any...

Location:

Virtual - at your PC

Price:

Non-member: £845.00
Member price: £760.50 (login)

Duration:

2 Days

Proactive Problem Management

05 September 2019

Proactive problem management identifies, resolves, and prevents problems before they cause service impacting incidents. This approach differs from reactive problem management by recognising patterns of events that suggest an underlying problem, identifying opportunities to prevent future problems and identifying the root cause of a problem upon its first occurrence....

Location:

London

Price:

Non-member: £555.00
Member price: £499.50 (login)

Duration:

1 Day

Service Desk Analyst

10 - 12 September 2019

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: • Roles and responsibilities – learn about everything you need...

Location:

Birmingham

Price:

Non-member: £1,192.00
Member price: £1,072.80 (login)

Duration:

3 Days

Service Desk Manager

16 - 19 September 2019

Master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success. Service Desk Manager course overview Defining strategic requirements – plan for the strategic development of the service desk within an organisation’s overall business goals. Developing a strategic role – define the...

Location:

London

Price:

Non-member: £1,874.00
Member price: £1,686.60 (login)

Duration:

4 Days

Online course Find out more
Senior Analyst to Team Leader

26 - 27 September 2019

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk. Senior Analyst to Team Leader – Virtual Course Overview: The SDI...

Location:

Virtual - At your laptop or PC

Price:

Non-member: £796.00
Member price: £716.40 (login)

Duration:

2 Days

Service Desk Manager

07 - 10 October 2019

Master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success. Service Desk Manager course overview Defining strategic requirements – plan for the strategic development of the service desk within an organisation’s overall business goals. Developing a strategic role – define the...

Location:

Glasgow

Price:

Non-member: £1,874.00
Member price: £1,686.60 (login)

Duration:

4 Days

Service Desk Analyst

15 - 17 October 2019

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: • Roles and responsibilities – learn about everything you need...

Location:

London

Price:

Non-member: £1,192.00
Member price: £1,072.80 (login)

Duration:

3 Days

Maximising Self-Service Adoption

28 October 2019

“73% of service desks expect to see a greater focus on the adoption of self-service within the service desk in the next 12 months, whilst 61% struggle with end-user adoption.” With that in mind, SDI have developed a one-day workshop in which we aim to help you devise strategies...

Location:

London

Price:

Non-member: £555.00
Member price: £499.50 (login)

Duration:

1 Day

Making Sense of Metrics and Reporting

29 October 2019

29 October,  Bonhill House, London. Focusing on everything from team performance, issue resolution, average handle time and more, it can be difficult to know what you need and don’t need tobe tracking.. This one day workshop based on the SDI Best Practice Standards will help you refocus on what...

Location:

London

Price:

Non-member: £555.00
Member price: £499.50 (login)

Duration:

1 Day

Service Desk Analyst

29 - 31 October 2019

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: • Roles and responsibilities – learn about everything you need...

Location:

Leeds

Price:

Non-member: £1,192.00
Member price: £1,072.80 (login)

Duration:

3 Days

Managing the Customer Experience

30 October 2019

Drive continual service improvement and embed a truly customer-centric approach to delivering support within your organisation. 30 October,  Bonhill House, London. Who is this workshop for? It is beneficial for managers, team leaders or individuals involved in or responsible for managing the customer experience and driving customer-centric service improvement....

Location:

London

Price:

Non-member: £555.00
Member price: £499.50 (login)

Duration:

1 Day

Senior Analyst to Team Leader

07 - 08 November 2019

For experienced analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk. Senior Analyst to Team Leader course overview The SDI Senior Analyst to Team Leader...

Location:

London

Price:

Non-member: £796.00
Member price: £716.40 (login)

Duration:

2 Days

Online course Find out more
SDI’s ITIL4 Foundation Course

07 - 08 November 2019

Delivered by SDI Associate John Noctor. About John: • 30 years experience in the ITSM industry • ITIL Expert • Best Practice Consultant • Service Desk Certification Auditor • Accredited with Q4IT as a Certified IT Quality Professional and Certified IT Quality Expert. What is it?       ...

Location:

London

Price:

Non-member: £845.00
Member price: £760.50 (login)

Duration:

2 Days

Service Desk Analyst

12 - 14 November 2019

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: • Roles and responsibilities – learn about everything you need...

Location:

London

Price:

Non-member: £1,192.00
Member price: £1,072.80 (login)

Duration:

3 Days

Service Desk Manager

18 - 21 November 2019

Master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success. Service Desk Manager course overview Defining strategic requirements – plan for the strategic development of the service desk within an organisation’s overall business goals. Developing a strategic role – define the...

Location:

London

Price:

Non-member: £1,874.00
Member price: £1,686.60 (login)

Duration:

4 Days

Online course Find out more
Service Desk Analyst

25 - 27 November 2019

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. VIRTUAL –Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: • Roles and responsibilities – learn about everything you...

Location:

Virtual - At your laptop or PC

Price:

Non-member: £1,192.00
Member price: £1,072.80 (login)

Duration:

3 Days

Service Desk Manager

02 - 05 December 2019

Master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success. Service Desk Manager course overview Defining strategic requirements – plan for the strategic development of the service desk within an organisation’s overall business goals. Developing a strategic role –...

Location:

Virtual - at your PC

Price:

Non-member: £1,874.00
Member price: £1,686.60 (login)

Duration:

4 Days

Service Desk Analyst

03 - 05 December 2019

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: • Roles and responsibilities – learn about everything you need...

Location:

London

Price:

Non-member: £1,192.00
Member price: £1,072.80 (login)

Duration:

3 Days

Proactive Problem Management

10 December 2019

Proactive problem management identifies, resolves, and prevents problems before they cause service impacting incidents. This approach differs from reactive problem management by recognising patterns of events that suggest an underlying problem, identifying opportunities to prevent future problems and identifying the root cause of a problem upon its first occurrence....

Location:

Birmingham

Price:

Non-member: £555.00
Member price: £499.50 (login)

Duration:

1 Day

SDI's Live Virtual Training

SDI’s live online training is a fully interactive, instructor led training experience, hosted through SDI’s new online Adobe ConnectPro training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates. You will be provided with a voucher for the qualification exam which you can take at a time and online through APMG. APMG International contact candidates directly via email with details about how to book an exam.

SDI's Live Virtual Training

SDI’s live online training is a fully interactive, instructor led training experience, hosted through SDI’s new online Adobe ConnectPro training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates. You will be provided with a voucher for the qualification exam which you can take at a time and online through APMG. APMG International contact candidates directly via email with details about how to book an exam.

MESSAGE US
close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.
X