SDI’s training qualification courses, workshops and learning events can help you improve your team’s service levels by ensuring that your IT service knowledge is right up-to-date. Whatever stage you are at in your career you can never afford to stop learning!

 

Training courses include; Service Desk Manager, Senior Analyst to Team Leader and
Service Desk Analyst. We also offer one day workshops and bespoke in-house training. All of our courses aim to provide you and your team with practical, meaningful, relevant and effective information. Gain skills to help improve the service you give throughout your career.

Below are our upcoming courses available to you at our venues in Manchester, Leeds, Birmingham, Bristol and London.

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Online course Find out more
Service Desk Analyst

02 - 04 October 2017

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. SDA Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: Roles and responsibilities – learn about everything you need...

Location:

Virtual - At your laptop or PC

Price:

Non-member: £1,154.00
Member price: £1,038.60 (login)

Duration:

3 Days

Service Desk Analyst

11 - 13 December 2017

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. SDA Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: Roles and responsibilities – learn about everything you need...

Location:

Bristol

Price:

Non-member: £1,154.00
Member price: £1,038.60 (login)

Duration:

3 Days

Service Desk Analyst

16 - 18 January 2018

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. SDA Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: Roles and responsibilities – learn about everything you need...

Location:

London

Price:

Non-member: £1,154.00
Member price: £1,038.60 (login)

Duration:

3 Days

Service Desk Manager

22 - 25 January 2018

Master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success. Service Desk Manager course overview Defining strategic requirements – plan for the strategic development of the service desk within an organisation’s overall business goals. Developing a strategic role – define the...

Location:

Birmingham

Price:

Non-member: £1,811.00
Member price: £1,629.90 (login)

Duration:

4 Days

Online course Find out more
Senior Analyst to Team Leader

30 - 31 January 2018

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk. Senior Analyst to Team Leader course overview The SDI Senior Analyst to...

Location:

Virtual - At your laptop or PC

Price:

Non-member: £520.00
Member price: £468.00 (login)

Duration:

2 Days

Online course Find out more
Service Level Management

23 February 2018

Discover how to manage the processes and relationships involved in delivering high-quality services through the creation of professional agreements and contracts with this in-depth one-day workshop. What is it about Developing, writing and implementing the processes and documentation that define the expectations of customers, service providers and suppliers in...

Location:

Virtual - At your laptop or PC

Price:

Non-member: £520.00
Member price: £468.00 (login)

Duration:

1 Day

Service Desk Manager

05 - 08 March 2018

Master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success. Service Desk Manager course overview Defining strategic requirements – plan for the strategic development of the service desk within an organisation’s overall business goals. Developing a strategic role – define the...

Location:

Bristol

Price:

Non-member: £1,811.00
Member price: £1,629.90 (login)

Duration:

4 Days

Service Desk Analyst

20 - 22 March 2018

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. SDA Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: Roles and responsibilities – learn about everything you need...

Location:

Birmingham

Price:

Non-member: £1,154.00
Member price: £1,038.60 (login)

Duration:

3 Days

Senior Analyst to Team Leader

27 - 28 March 2018

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk. Senior Analyst to Team Leader course overview The SDI Senior Analyst to...

Location:

London

Price:

Non-member: £761.00
Member price: £684.90 (login)

Duration:

2 Days

Service Desk Analyst

10 - 12 April 2018

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. SDA Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: Roles and responsibilities – learn about everything you need...

Location:

London

Price:

Non-member: £1,154.00
Member price: £1,038.60 (login)

Duration:

3 Days

Online course Find out more
Customer Satisfaction Surveys

20 April 2018

This one-day workshop is for everyone involved in the production and delivery of satisfaction surveys for customers of IT support services. Customer Satisfaction Survey course overview Objectives and purpose – understand the reasons for performing a CSS and explore the variety of surveys available. Customer engagement – explore the importance of selecting...

Location:

Virtual - At your laptop or PC

Price:

Non-member: £520.00
Member price: £468.00 (login)

Duration:

1 Day

Service Desk Manager

23 - 26 April 2018

Master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success. Service Desk Manager course overview Defining strategic requirements – plan for the strategic development of the service desk within an organisation’s overall business goals. Developing a strategic role – define the...

Location:

Leeds

Price:

Non-member: £1,811.00
Member price: £1,629.90 (login)

Duration:

4 Days

Service Desk Manager

14 - 17 May 2018

Master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success. Service Desk Manager course overview Defining strategic requirements – plan for the strategic development of the service desk within an organisation’s overall business goals. Developing a strategic role – define the...

Location:

London

Price:

Non-member: £1,811.00
Member price: £1,629.90 (login)

Duration:

4 Days

Service Desk Analyst

15 - 17 May 2018

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. SDA Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: Roles and responsibilities – learn about everything you need...

Location:

Leeds

Price:

Non-member: £1,154.00
Member price: £1,038.60 (login)

Duration:

3 Days

Senior Analyst to Team Leader

22 - 23 May 2018

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk. Senior Analyst to Team Leader course overview The SDI Senior Analyst to...

Location:

Birmingham

Price:

Non-member: £761.00
Member price: £684.90 (login)

Duration:

2 Days

Service Desk Analyst

05 - 07 June 2018

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. SDA Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: Roles and responsibilities – learn about everything you need...

Location:

Bristol

Price:

Non-member: £1,154.00
Member price: £1,038.60 (login)

Duration:

3 Days

Service Desk Manager

18 - 21 June 2018

Master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success. Service Desk Manager course overview Defining strategic requirements – plan for the strategic development of the service desk within an organisation’s overall business goals. Developing a strategic role – define the...

Location:

Birmingham

Price:

Non-member: £1,811.00
Member price: £1,629.90 (login)

Duration:

4 Days

Service Desk Analyst

12 - 14 June 2018

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. SDA Course Overview in brief: This course contains 11 modules that are core to the role of a service desk analyst: Roles and responsibilities – learn about everything you need...

Location:

London

Price:

Non-member: £1,154.00
Member price: £1,038.60 (login)

Duration:

3 Days

Online course Find out more
Service Desk Manager

02 - 05 July 2018

Master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success. Service Desk Manager course overview Defining strategic requirements – plan for the strategic development of the service desk within an organisation’s overall business goals. Developing a strategic role – define the...

Location:

Price:

Non-member: £1,811.00
Member price: £1,629.90 (login)

Duration:

4 Days

Senior Analyst to Team Leader

10 - 11 July 2018

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk. Senior Analyst to Team Leader course overview The SDI Senior Analyst to...

Location:

London

Price:

Non-member: £761.00
Member price: £684.90 (login)

Duration:

2 Days

SDI's Live Virtual Training

SDI’s live online training is a fully interactive, instructor led training experience, hosted through SDI’s new online Adobe ConnectPro training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates. You will be provided with a voucher for the qualification exam which you can take at a time and online through APMG. APMG International contact candidates directly via email with details about how to book an exam.

SDI's Live Virtual Training

SDI’s live online training is a fully interactive, instructor led training experience, hosted through SDI’s new online Adobe ConnectPro training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates. You will be provided with a voucher for the qualification exam which you can take at a time and online through APMG. APMG International contact candidates directly via email with details about how to book an exam.

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