SDI is in a unique position as creator of the globally recognised service desk Professional Standards and partnering with PeopleCert to offer qualifications for service desk professionals.
SDI’s Professional Standards are frequently reviewed by an international committee of industry experts, top service management professionals and specialist ITSM practitioners so that our qualifications, training courses and learning workshops are based on the most recent, industry-leading best practice.
Every SDI training course is available for delivery in-house and can be made bespoke to you and your team’s needs. Additionally, our Self Service and Problem Management workshops are available in-house only from 2022 onwards. Talk to us about your requirements using live chat, send an enquiry, call +44 (0)1689 889 100 or email us at [email protected].