The essential skills and knowledge for delivering customer service and support excellence

This training qualification course equips the support analyst with the skills and knowledge essential to delivering excellent levels of customer service and support.

Covering three days of learning, plus the qualification exam at the end of the course, analysts will fully explore the ten modules covered in SDI’s professional standard for Service Desk Analysts.

Upcoming Service Desk Analyst Courses

9 – 11 October 2017 – Manchester        *        13 – 15 November 2017 – Leeds        *        4 – 6 December 2017 – London

11 – 13 December 2017 – Bristol            *        16 – 18 January 2018 – London          *      20 – 22 February 2018 – Manchester

6 – 8 March 2018 – London                      *        20 – 22 March 2018 – Birmingham    *      10 – 12 April 2018 – London

15 – 17 May 2018 – Leeds                         *         5 – 7 June 2018 – Bristol                      *      12 – 14 June 2018 – London

7 – 9 August 2018 – London                     *         11 – 13 September – London             *       18 – 20 September 2018 – Birmingham

2 – 4 October 2018 – London                  *           8 – 10 October 2018 – Manchester   *       6 – 8 November 2018 – London

To find out more about SDI’s Service Desk Analyst course download the SDA brochure.

2017 Course Calendar    |    2018 Course Calendar   |   Download Brochure for course outline  |  APMG Exam

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