This course contains 11 modules that are core to the role of a service desk analyst:
15-17 October 2019
12-14 November 2019
The SDA qualification course is for front-line IT service and support analysts with some experience in a first line or second line service desk environment. This course is perfect for analysts looking to grow in their role and gain a recognised qualification in their profession. This course will help them to develop practical skills whilst earning a certificate that endorses their commitment and knowledge.
At the end of this course you will have:
The Service Desk Analyst Course can also be tailored for in-house delivery for focused groups or project teams at your premises.
Find out more by visiting our bespoke and in-house training page here>>
Visit the Find A Course page and use the filters to select Service Desk Manager. Select your date and location, then click ‘Book Now’ to add to your cart.
Contact a member of our training team on +44 (0)1689 889100
Contact us at firstname.lastname@example.org
SDI courses are delivered by experienced trainers who combine service desk knowledge and real-world experience with the latest learning techniques. That’s why we are the choice of so many of the UK and Europe’s most successful service desks.
“I thoroughly enjoyed the experience and found the course very informative. As well as learning the standards, it gave me more confidence in my role. It was great to meet other people from different areas and discuss different ideas and opinions. I feel that I am more in tune with what my analysts do and how they do it, helping us work together.“– Cindy Sikkema-Bridger, Customer Service Co-ordinator, Brett Group
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