The essential skills and knowledge for delivering customer service and support excellence

This training qualification course equips the support analyst with the skills and knowledge essential to delivering excellent levels of customer service and support.

Covering three days of learning, plus the qualification exam at the end of the course, analysts will fully explore the ten modules covered in SDI’s professional standard for Service Desk Analysts.

To find out more about SDI’s Service Desk Analyst course download the SDA brochure.

Course Calendar    |   Download Brochure for course outline  |  APMG Exam

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