Welcome to SDI Community Membership
Talk to Us!
Use this form to get in touch. We are here to support service desk and IT Support teams to be even more brilliant! We look forward to hearing from you.
Welcome to SDI Community Membership!
Congratulations! You’re now an official Member of Service Desk Institute (SDI) the global community of Service Desk and IT Support Professionals
What value do the two SDI Membership Levels Provide?
Community Membership (FREE)
• Access SDI’s ‘Global Best Practice Standard for Service Desk‘
• Access SDI’s popular virtual Event Calendar for live or on-demand webinars, demos and trending ITSM topics to advance your professional career.
• Limited Access to trending Member only content in the Resource Library. Visit your Member dashboard to easily view and save resources to your ‘Favourites.’
Premium Membership (£645 annually)
• 15% Off SDI Training Courses and Workshops including ITIL® 4
• UNLIMITED Access to ALL resources, tools, exclusive reports, data and insight
• NEW BENEFIT – 1 FREE SDI Workshop of your choice (Worth £605!)
• FREE places at SDI in-person events
• 10% Discount on Service Desk Assessment (Worth £530!)
• 5% Discount on Improvement and Consultancy Services
• Discount on Bespoke (In-house) Training Packages
• Access to MetricNet Data Packs
• Access SDIs new ITSM Forum
• Share all your Premium Benefits with up to 5 Colleagues
• Discounts on Spark Conference and Awards
• Additional ‘Bolt On’ benefits to personalise your membership.
Service Desk and IT Support Professionals across the world harness the value of SDI Premium Membership to advance their careers, grow their networks and build confidence, as well as save money on initiatives to improve, upgrade, and motivate their teams.
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What Our Members Say About Us
Our interactions with SDI have been brilliant. The people have been incredibly supportive and helpful and the content we have been exposed to has been invaluable in our continued growth, expansion and improvement.
JOSHUA NELSON Power Design Inc
Many thanks for the boost of confidence this SDI training has given me and for all the helpful tips and information. It was really refreshing to be guided by someone who has a clear passion in delivering great service and who also has lots of experience in helping others to do so. SDM Training Course.
DAN UPTON Plymouth University
Being a member of SDI has provided us the tools to improve our service, raise our profile, demonstrate our value and connect the IT Service Desk to work closer to the rest of IT and the University. Our customers have witnessed improved response times, communications, customer engagement and, ultimately, improved customer satisfaction.
ANTONIA JONES University of Leeds
We now have a clear direction and strategy for continual improvement
ANNA LISTER RPMI
The resources and community available are invaluable. These contributed to us achieving a same day resolution monthly average of over 70% and seeing a drop in incidents of over 34.71%
ROBERT LONGDEN Central Technology
The course itself was very informative – I am now able to be better in my role and deal with customers far more efficiently. I loved the course, and the material and trainer were amazing. SDA Training Course.
DEBRA HELEN SMITH NHS Ayrshire & Arran
We were keen to join the community that promotes best practice standards, allowing us to improve both individually and as a team, whilst consistently developing the service we provide to our clients.
BECKY PATTERSON Tikit (One Advanced)
Talk To Us!
Want to find out how SDI Membership would support positive change in your service desk and wider organisation?
Use this form to contact us with your questions, or any current challenges you are facing. Use the Dropdown labelled ‘Nature of Enquiry’ and choose ‘Membership’ as well as typing a message so we can direct and answer your enquiry more efficiently.
IT Service Desk and Support Teams use SDI Membership to enhance the efficiency of their service, improve employee satisfaction and save costs on essential products and services whilst doing so.
Get in touch to discuss how SDI Membership can help with your current challenges or projects.
