We’re Delighted To Announce Our SDI Awards 2023 Finalists!

Posted on Monday 17 July 2023.

We have been thoroughly impressed by the dedication and commitment demonstrated by all of the companies on our shortlist.

Each of these organisations has put in great efforts and delivered compelling presentations, making it a challenging task for the judges to select only three to four finalists per category.

We extend our  congratulations to every entrant, shortlisted and finalist company and express our appreciation to our Official Awards Partner 2023, PeopleCert

Winners of the 2023 SDI Awards will be revealed during the in-person ceremony on October 30th at the Eastside Rooms in Birmingham. Everyone is invited to our special gala evening – save your seat today!

Without further ado, we proudly present the well-deserving finalists.

Service Desk of The Year (Large):

 Arden GEM CSU (NHS)

Department Of Work And Pensions



Service Desk of The Year (Small-Medium):

PowerDesign Inc.

Royal London Group

Sheridan College

MSP Of The Year:


Retail Assist


Service Desk Analyst of The Year


Atos Alieca Barbas

Serco Charlie Bell

AGEM CSU Guy Barrett

Serco Taylor Swapp


Service Desk Team Leader of The Year

Unisys: Flora Nemeth

DVLA: Josh Cory

Wanstor: Maxwell Brotherwood

University of St Andrews: Ross Garnier

Best Service Desk CX






Service Transformation of The Year





 We cordially invite you to join us for our special Awards Gala evening to show support for your company and celebrate its successes. Are you an SDI member? Don’t miss out on our exclusive discounts and special offers. Please fill in the form below for more information and ticket pricing. 

 We are excited to welcome you in October and look forward to an unforgettable evening together! 🎉



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