We’re delighted to share the fantastic news that CGI UK’s service desk has secured the prestigious SDI 5-star ‘World Class’ status for an impressive twelfth consecutive year. After completing three days of rigorous auditing by our SDI Certification team, CGI’s service desk once again achieved the highest score ever awarded in the Service Desk Certification (SDC) programme – a remarkable 99.99%! This outstandingContinue reading “CGIs 12 Years of Excellence with SDI’s 5-Star Certification”
Work Type Archives
Runshaw College IT Services Achieve 4 Star Business Led SDC Certification
About Runshaw College Runshaw College has provided high quality education for almost 50 years. Considered one of the most successful colleges in the UK, Runshaw College are renowned nationally for outstanding results, a friendly supportive culture and a focus on learners’ needs. They pride themselves in having the finest facilities in the region. IT Services at Runshaw College is a team of dedicatedContinue reading “Runshaw College IT Services Achieve 4 Star Business Led SDC Certification”
The University of Portsmouth Achieve 3 Star Customer Led Certification
The University of Portsmouth The University of Portsmouth is a public university on the south coast of England, established in 1992 with roots dating back to 1870. The University currently has over 26,000 students enrolled across undergraduate and postgraduate programmes. There are over 3,000 staff, and it is one of 5 universities in the South East of England to have beenContinue reading “The University of Portsmouth Achieve 3 Star Customer Led Certification”
How Mid Mersey Digital Alliance achieve 95% CSAT
Mid Mersey Digital Alliance (MMDA) is an NHS IT shared service supporting multiple partner and customer organisations, both inside and outside of the NHS, encompassing primary care, secondary care, hospices, and charitable organisations. The IT Service Desk consists of a team of engineers working in and out of hours supporting the partner and customer organisations with first-line support on aContinue reading “How Mid Mersey Digital Alliance achieve 95% CSAT”