Follow the sun with Essentra: A journey to success
Posted on Tuesday 10 December 2019.
We’re excited to announce the IT Service & Support Awards 2020 Shortlist!
Posted on Tuesday 12 November 2019.
We’ve had a record number of award entries for the IT Service & Support Awards 2020 this year and the judges were very impressed with the level of all entries received! We’re delighted to announce the 2020 shortlist below, who will present to the judges in person on Thursday 14th November in Birmingham. We would
A Quick Word With ‘Best Large Enterprise Managed Service Provider’ Award Finalists CAE
Posted on Monday 18 March 2019.
We managed to grab a quick word with ‘Best Large Enterprise Managed Service Provider 2019’ award finalists CAE Technology Services, where they let us in on their top tips to success… What made you decide to enter the awards? CAE embarked on the SDI Certification Journey in December 2017 with our initial audit. We
Key Tips for Recruitment and Retention of a Diverse Team
Posted on Thursday 7 March 2019.
Key Tips for Recruitment and Retention of a Diverse Team by Scarlett Bayes, Industry Analyst, SDI Last year, SDI teamed up with Ivanti to host a forum for service desk professionals (both male and female) to discuss their thoughts, concerns, and ideas surrounding Gender Equality in ITSM. Throughout the day, delegates expressed that they struggled
Award finalists ICL Services discuss how they plan to evolve their service desk
Posted on Tuesday 5 March 2019.
ICL Services are finalists in 2 brilliant award categories this year – ‘Best Large Enterprise Managed Service Provider’ and ‘Best Automation Project’. They have kindly answered some of our questions ahead of the IT Service & Support Awards next month… What made you decide to enter the awards? We did a great job relating to the process improvement of ticket handling,
Double award finalists Retail Assist share their top tips & success story
Posted on Tuesday 5 March 2019.
Retail Assist are finalists in an amazing 2 categories – ‘Best Small Enterprise Managed Service Provider’ and ‘Best Service Desk CX’ 2019. They have kindly taken the time to speak to us about their awards experience and what initiative they have implemented to improve their service desk! What made you decide to enter the
Double award WINNERS Wipro let us in on what makes their service desk stand out
Posted on Tuesday 5 March 2019.
Wipro are winners of an amazing 2 awards – ‘Best Large Enterprise Managed Service Provider’ and ‘Best Automation Project 2019’. They have spoken to us about their automation journey and let us in on their top tips for a successful service desk. We’re also lucky enough to hear about their exciting future plans for ‘The
